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Cx Manager Jobs in Oregon (NOW HIRING)

Quince

Customer Experience Specialist

OR · Remote

$1.0K/wk

Senior Associate Team Lead CX Manager * Enablement Tracks: Quality & Training or Workforce Management Why You'll Love Working Here * Impactful work shaping customer loyalty * Culture of ownership and ...

NICE

OR

... CX impact ... Manage VRS business performance, including revenue, bookings, margins, utilization, and ...

CenterWell

Pharmacy Senior CX Professional

Salem, OR · On-site

Become a part of our caring community The Pharmacy Senior Consumer Experience (CX) Professional ... Manage and analyze patient experience inputs, including transactional and relationship NPS, CAHPS ...

Nextiva

OR

$19 - $26/hr

Manage and grow a portfolio of strategic customer accounts focused on expansion, retention, and ... CX, telecom, CRM, or AI-driven solutions * Proven experience managing and growing complex books of ...

Nextiva

OR · On-site

We're looking for a Senior Product Manager to lead our mid-market customer experience product ... Experience with contact center, CCaaS, CX, workforce engagement, or customer service platforms.

Nextiva

OR

You'll serve as a trusted advisor, combining strategic account management with consultative selling ... CX, CRM, AI, SaaS, or cloud-based technology solutions. * Experience managing complex, multi ...

Nextiva

OR

$19 - $26/hr

As a CX Specialist supporting Mid-Market customers, you'll help organizations transform the way ... Maintain accurate opportunity management, forecasting, and pipeline hygiene within Salesforce.

NICE

OR

Own and manage senior stakeholder relationship and ensure his/her active participation and ... Strong understanding of CCaaS, analytics, Quality and modern / AI CX capabilities, including the ...

NICE

CX Outbound Solution Engineer

OR · Remote

A NiCE CX Outbound Solution Engineer specializes in designing and deploying outbound contact center ... Deep knowledge of CCaaS platform integrations with CRM, telephony, and campaign management tools.

NICE

OR

After key NiCE CX customers have purchased and are implementing our products, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate ...

NICE

OR

We are seeking a motivated Project Manager to support customer-facing software and AI-enabled delivery projects. In this role, you will assist in day-to-day project coordination, documentation, and ...

Quince

Customer Experience Team Manager

OR · Remote

$75K - $95K/yr

... fully remote CX teams that deliver consistently exceptional customer experiences across all ... Lead, manage, and develop a team of US-based Retention Specialists delivering best-in-class omni ...

Global Career Website

CX Strategy Senior Consultant

OR · On-site +1

Job Purpose Astound Digital is seeking a dynamic CX Strategist to serve as a high-level advisor and ... Develop and implement CRM strategies and roadmaps that align with clients' business goals and ...

Baylor Scott & White Health

$154K - $190K/yr

... CX leadership. They help solve digital pain points, empower users, and influence stakeholders with ... Influence and inspire teams and managers on product design strategies, design process, and ...

Nextiva

OR · On-site

Define and own the roadmap for AI platform adoption across N1, NEXT CX, and NCC CX. * Drive the ... Establish and manage the end-to-end process for integration requests, including intake ...

SharkNinja

OR · On-site

... management, and CX platform operations . You will work closely with CX engineers, system developers, and business stakeholders to support platform operations, assist with releases, and help implement ...

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Showing results 1-20

All JobsCx JobsCx Manager JobsCx Manager Jobs in Oregon

Cx Manager information

See Oregon salary details

$24.3K

$64.9K

$108.4K

How much do cx manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for cx manager in Oregon is $64,865.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $73,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CX Manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

Is CX a good job?

A Customer Experience (CX) Manager role involves overseeing customer interactions to improve satisfaction and loyalty, often requiring skills in communication, data analysis, and leadership. It is generally considered a rewarding career with opportunities for advancement in various industries, and certifications like CXPA can enhance prospects. The job typically involves strategic planning, team collaboration, and using tools such as CRM software.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles often require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What are some common challenges a CX Manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What does a CX manager do?

A CX (Customer Experience) manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing process improvements. They often collaborate with marketing, sales, and support teams, and may use tools like CRM software to track customer interactions. Strong communication, data analysis skills, and a focus on customer-centric approaches are essential for this role.

How much does a customer experience manager earn?

The salary of a customer experience (CX) manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior CX managers or those in large organizations may earn higher compensation, often supplemented with bonuses and benefits. Skills in data analysis, customer journey mapping, and CRM tools are valuable for this role.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

What is a Cx Manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.
What are the most commonly searched types of Cx jobs in Oregon? The most popular types of Cx jobs in Oregon are:
What are popular job titles related to Cx Manager jobs in Oregon? For Cx Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Cx Manager jobs in Oregon look for? The top searched job categories for Cx Manager jobs in Oregon are:
What cities in Oregon are hiring for Cx Manager jobs? Cities in Oregon with the most Cx Manager job openings:
Cx Manager jobs near you
Infographic showing various Cx Manager job openings in Oregon as of July 2026, with employment types broken down into 90% Full Time, 6% Part Time, 1% Temporary, 2% Contract, and 1% Summer. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $64,865 per year, or $31.2 per hour.

Customer Experience Specialist

Quince

OR • Remote

$1.0K/wk

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 5 days ago

Job description

THE ROLE 

Customer Experience Specialist

Be the human heartbeat behind Quince. You'll connect with customers across chat, email, phone, and social channels - delivering thoughtful service, timeless quality, and trust in every interaction.

Responsibilities

  • Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
  • Resolve issues with empathy, turning challenges into positive experiences.
  • Navigate tools efficiently while keeping the human touch.
  • Share insights and recurring patterns to help improve the experience.
  • Become a product expert to guide customers authentically.

What Success Looks Like

  • CSAT 4.8/5
  • First-Contact Resolution 80%
  • QA Score 95%
  • Meets SLAs (chat 60s, email 4h, phone ASA 60s)
  • Contributes at least one actionable improvement per month

What You Bring

  • Digital Intelligence: Comfortable adopting new tools to enhance service.
  • Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.
  • Ownership: Takes full responsibility for outcomes and anticipates customer needs.
  • Adaptability: Thrives amid change while maintaining calm and consistency.

Growth Opportunities

  • Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
  • Leadership Tracks: Senior Associate Team Lead CX Manager
  • Enablement Tracks: Quality & Training or Workforce Management

Why You'll Love Working Here

  • Impactful work shaping customer loyalty
  • Culture of ownership and autonomy
  • Continuous growth in a fast-paced, luxury-brand environment
  • Beautiful products, transparent pricing, and happy customers

Compensation & Benefits

  • $23/hour with tenure based increases
  • Up to $1,000/month performance bonus
  • 3-week paid training and onboarding
  • Set schedule with guaranteed hours
  • Medical, dental, vision, life, disability, 401(k), and more
  • Referral bonuses of up to $1,000. 

Qualifications

Required:

  • High School diploma or GED
  • Minimum 4 years of customer service experience
  • Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
  • Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload) 

Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required.

Apply