ZipRecruiter

Log In

1

Cx Manager Jobs in Oregon (NOW HIRING)

CenterWell

Pharmacy Senior CX Professional

Salem, OR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Become a part of our caring community The Pharmacy Senior Consumer Experience (CX) Professional ... Manage and analyze patient experience inputs, including transactional and relationship NPS, CAHPS ...

Unqork

CX Strategy & Operations Senior Analyst

OR · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Escalation Management: Oversee the general ticket escalation path for the CX team, ensuring critical customer issues are routed, prioritized, and resolved efficiently. * Environment Request Workflows:

Nextiva

Principal Product Manager (Omnichannel CX)

OR · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're looking for a Senior Product Manager to lead our mid-market customer experience product ... Experience with contact center, CCaaS, CX, workforce engagement, or customer service platforms.

Nextiva

CX Specialist, Enterprise

OR · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You'll serve as a trusted advisor, combining strategic account management with consultative selling ... CX, CRM, AI, SaaS, or cloud-based technology solutions. * Experience managing complex, multi ...

Nextiva

CX Specialist, Mid-Market Accounts

OR · On-site +1

$19 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a CX Specialist supporting Mid-Market customers, you'll help organizations transform the way ... Maintain accurate opportunity management, forecasting, and pipeline hygiene within Salesforce.

NICE

Lead Business Consultant, VRS, CX

OR · On-site +1

Own and manage senior stakeholder relationship and ensure his/her active participation and ... Strong understanding of CCaaS, analytics, Quality and modern / AI CX capabilities, including the ...

Skanska USA

Commissioning Manager

Portland, OR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Commissioning Manager leads the CX efforts through all levels (1-5). This individual possesses the technical background and understanding of major Electrical and Mechnical equipment that most ...

Skanska USA

Commissioning Manager

Portland, OR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Commissioning Manager leads the CX efforts through all levels (1-5). This individual possesses the technical background and understanding of major Electrical and Mechnical equipment that most ...

NICE

Technical Account Manager

OR · On-site +1

After key NiCE CX customers have purchased and are implementing our products, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate ...

NICE

CX Outbound Solution Engineer

OR · On-site +1

A NiCE CX Outbound Solution Engineer specializes in designing and deploying outbound contact center ... Deep knowledge of CCaaS platform integrations with CRM, telephony, and campaign management tools.

NICE

AI Project Manager, CX

OR · On-site +1

We are seeking a motivated Project Manager to support customer-facing software and AI-enabled delivery projects. In this role, you will assist in day-to-day project coordination, documentation, and ...

Global Career Website

CX Strategy Senior Consultant

OR · On-site +1

  • Medical

  • PTO

Job Purpose Astound Digital is seeking a dynamic CX Strategist to serve as a high-level advisor and ... Develop and implement CRM strategies and roadmaps that align with clients' business goals and ...

Quince

Customer Experience Team Manager

OR · Remote

$75K - $95K/yr

... fully remote CX teams that deliver consistently exceptional customer experiences across all ... Lead, manage, and develop a team of US-based Retention Specialists delivering best-in-class omni ...

NICE

Senior AI Project Manager, CX

OR · On-site +1

Manage software and AI/GenAI delivery projects, ensuring alignment with scope, timelines, and customer expectations. * Build and maintain project plans, schedules, RAID logs, and core delivery ...

NICE

Manager, Client Services, AI, CX

OR · On-site +1

The Manager, PMO - AI serves as a team manager while leading client-facing AI program governance, delivery assurance, and cross-functional alignment. This role manages AI/Machine Learning (ML ...

Zocdoc

OR · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

A cross-functional collaborator who thrives working with Product, Engineering, CX, and external ... Experience managing external vendors or AI platform partners and influencing product direction

NICE

Lead AI Project Manager, CX

OR · On-site +1

Manage highvisibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectations. * Manage project plans, schedules, RAID logs, and all core project ...

next page

Showing results 1-20

All JobsCx JobsCx Manager JobsCx Manager Jobs in Oregon

Cx Manager information

See Oregon salary details

$24.3K

$64.9K

$108.4K

How much do cx manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for cx manager in Oregon is $64,865.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $73,000.00 per year, depending on experience, location, and employer.

What is a CX manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.

What are some common challenges a CX manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What are the key skills and qualifications needed to thrive as a CX manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or sales. Developing skills in data analysis, communication, and leadership is important, and some professionals pursue certifications like the Certified Customer Experience Professional (CCXP) to enhance their qualifications.

What are the most commonly searched types of Cx jobs in Oregon?

The most popular types of Cx jobs in Oregon are:

What are popular job titles related to Cx Manager jobs in Oregon?

For Cx Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Cx Manager jobs in Oregon look for?

The top searched job categories for Cx Manager jobs in Oregon are:

What cities in Oregon are hiring for Cx Manager jobs?

Cities in Oregon with the most Cx Manager job openings:

Cx Manager jobs near you
Infographic showing various Cx Manager job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $64,865 per year, or $31.2 per hour.

Director, Business Consulting, VRS, CX

NICE

OR • On-site, Remote

Full-time

Posted 25 days ago

Job description

The Director of Value Realization Services (VRS) is an experienced leader responsible for ensuring customers achieve measurable business value and ROI from their NICE solutions, specifically Quality, (Interaction / Speech / Text) Analytics and AI-driven capabilities. This role oversees a team of business consultants and application consultants who drive customer transformation, solution adoption, operational improvements, change, governance, and data-based decision-making across the contact center CX landscape. The ideal candidate brings strong consulting expertise, business acumen, and operational knowledge to guide enterprises through modern CX strategies, ensuring AI, Analytics, Coaching and Quality work together to deliver meaningful outcomes. 

Core Pillars of Responsibility for this role   

  • Strategic Consulting & Advisory Services - Managing consultants who are responsible for delivering business consulting to help customers optimize the use of their NICE solutions (quality, Interaction/Text/Speech Analytics and related solutions) and achieve business outcomes. 
  • Domain-Specific Business Consulting - Managing consultants who lead initiatives for Interaction/Speech/Text Analytics, Quality and Feedback Management to maximize efficiency and CX impact. 
  • Manage VRS business performance, including revenue, bookings, margins, utilization, and subscription renewals. 
  • Committed to delivering exceptional customer outcomes through the strategic implementation and evolution of NiCE solutions. 

Key Responsibilities 

  • Lead and grow a high-performing consulting organization.  Drive consulting Delivery Excellence. 
  • Oversee consistent, high-quality delivery of consulting engagements with strong customer satisfaction and measurable value. 
  • Ensure consultants drive effective adoption and optimization of NICE solutions, delivering measurable outcomes and long-term ROI. 
  • Drive operational excellence across the organization by establishing a process-driven culture focused on measurable outcomes. 
  • Oversee daily operations and execution, ensuring the consistent delivery of key performance indicators (KPIs) and consulting metrics. 
  • Translate high-level strategy into structured, repeatable processes that advance organization-wide goals in a scalable manner. 
  • Serve as a trusted advisor to senior customer executives, linking solution capabilities to KPI improvements, operational efficiency, and business objectives. 
  • Manage VRS business performance, including revenue, bookings, margins, utilization, and subscription renewals. 
  • Proactive, hands on management of team. 
  • Collaborate with Sales, Product, Engineering, Marketing, and Customer Success to align strategies and ensure field readiness. 
  • Represent VRS in executive briefings, customer forums, and market-facing events. 

Qualifications & Experience 

  • 12+ years of experience in consulting, CX strategy, contact center transformation, organizational change management within enterprise software/SaaS. 
  • Proven success leading consulting teams that deliver measurable business value through the use and maturation of CX technology solutions. 
  • Strong understanding of CCaaS, analytics, Quality and modern / AI CX capabilities, including the strategic application of AI to enhance outcomes. 
  • Strong business, financial, operational acumen, including managing P&L 
  • Highly analytical and data-driven, able to translate insights into actionable strategies and measurable business value. 
  • Familiarity with NICE CXone, Enlighten Interaction Analytics, Nexidia, or comparable Interaction / Speech / Text Analytic platforms is required. 
  • Expertise in Interaction / Speech / Text analytics and quality management. 
  • MBA or advanced degree in Business, Analytics, Data Strategy, or a related field. 

Attributes 

  • Strategic thinker who integrates advanced capabilities-including AI-into broader CX, operational, and change management models. 
  • Excellent communicator with exceptional executive presence. 
  • Innovative, adaptable, and passionate about customer success, measurable value, and transformation leadership. 

Apply