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Remote Cx Jobs in California (NOW HIRING)

PTP

CX Business Analyst - REMOTE

Sacramento, CA · On-site +1

We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude ...

Cisco

Senior Director, CX Product Management

San Jose, CA · On-site +1

$273K - $286K/yr

San Jose, CA (preferred) | Austin, TX | RTP, NC | New Jersey Hybrid role or Remote considered Meet the Team Cisco's Customer Experience (CX) Offer & Services Product Management (CXOSPM) team is ...

Cisco

Strategy & Planning Manager (Remote)

San Jose, CA · On-site +1

This is a remote position for United States. Preferred locations are RTP, North Carolina and San ... Work closely with various departments, including CX, finance, supply chain, sales, and marketing ...

Cisco

Strategy & Planning Manager (Remote)

San Jose, CA · On-site +1

This is a remote position for United States. Preferred locations are RTP, North Carolina and San ... Work closely with various departments, including CX, finance, supply chain, sales, and marketing ...

PTP

IVR Developer - REMOTE

CA · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a IVR Developer to help us design and deliver CX solutions that ...

PTP

Genesys Engineer - REMOTE

CA · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Engineer to help us design and deliver CX solutions that ...

PTP

IVR Architect - REMOTE

CA · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior IVR Architect to help us design and deliver CX solutions ...

PTP

Senior IVR Developer - REMOTE

CA · On-site +1

$58.25 - $77/hr

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior IVR Developer to help us design and deliver CX solutions ...

PTP

Genesys Architect - REMOTE

Sacramento, CA · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a hands-on Senior Genesys Architect to help us design and deliver ...

PTP

Software Engineer - REMOTE

CA · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Software Engineer to help us design and deliver CX ...

PTP

IVR Audio and Localization Specialist

Sacramento, CA · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to ... Manage voice talent and localization vendor relationships including scheduling, remote coaching of ...

PTP

Senior Speech Scientist - REMOTE

Sacramento, CA · On-site +1

$97K - $133K/yr

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Speech Scientist to help us design and deliver CX ...

PTP

DevOps Engineer - REMOTE

CA · On-site +1

We are looking for a DevOps Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

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How much do remote cx jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote cx in California is $23.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $28.46 per hour, depending on experience, location, and employer.

What is a Remote Cx job?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.

What are the most commonly searched types of Cx jobs in California? The most popular types of Cx jobs in California are:
What are popular job titles related to Remote Cx jobs in California? For Remote Cx jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Cx jobs in California look for? The top searched job categories for Remote Cx jobs in California are:
What cities in California are hiring for Remote Cx jobs? Cities in California with the most Remote Cx job openings:
Remote Cx jobs near you
Infographic showing various Remote Cx job openings in California as of July 2026, with employment types broken down into 81% Full Time, 9% Part Time, 3% Temporary, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $49,198 per year, or $23.7 per hour.
CX Business Analyst - REMOTE

CX Business Analyst - REMOTE

PTP

Sacramento, CA • On-site, Remote

Full-time

Posted 7 days ago

Job description

Job Description
PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, enthusiastic, and committed professionals who strive to be the best at what they do.
Responsibilities
  • Contribute as a member of delivery teams for design, business case development, and testing
  • Develop detail design artifacts including page, form, and service descriptions
  • Participate in the detail design process to include research, note taking, and writing
  • Assist in conducting Joint Application Design (JAD) sessions
  • Assist in mapping requirements to designs, maintaining traceability through design stages
  • Collaborate with cross functional teams for optimal solutions
  • Support the management of client expectations through day-to-day interactions with clients
  • Provide thought leadership for improved business solutions for PTP customers
  • Guide client understanding of proposed solutions and the business value they will bring
  • Collaborate with client counterparts and resolving comments and issues
  • Help in controlling design scope
  • Write and execute test cases, including creating or finding test data
  • Own and drive the completion of project deliverables

Requirements
  • 4+ years of business consulting experience, with 2+ years on large-scale projects
  • Expertise in writing page, form, and service designs using Microsoft Word
  • Expertise in creating page mockups using Microsoft Visio
  • Proficiency in tracking deliverables and items using Microsoft Excel
  • Strong attention to detail
  • Ability to run queries
  • Proactive approach to drive deliverable completion
  • Experience working in large, complex client environment
  • Ability to develop business strategies based on analytical skills and business knowledge
  • Experience participating in web application design sessions with client staff

Desired Experience
  • Experience with Microsoft Azure DevOps
  • Experience facilitating client design sessions
  • Experience with Microsoft Teams
  • Experience with Microsoft OneNote
  • Experience with Microsoft Axure

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
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About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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