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Remote Cx Jobs in California (NOW HIRING)

PTP

CX Business Analyst - REMOTE

Sacramento, CA · On-site +1

We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude ...

ServiceNow

Senior Director, CX Strategy

Santa Clara, CA · On-site +1

The CX investment agenda. Convert diagnosis into a ranked set of fixes with named owners outside ... Work personas (flexible, remote, or required in office) are categories that are assigned to ...

Posted today

ServiceNow

Senior Director, CX Strategy

Santa Clara, CA · On-site +1

The CX investment agenda. Convert diagnosis into a ranked set of fixes with named owners outside ... Work personas (flexible, remote, or required in office) are categories that are assigned to ...

Posted today

PTP

IVR Developer - REMOTE

CA · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a IVR Developer to help us design and deliver CX solutions that ...

PTP

Genesys Engineer - REMOTE

CA · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Engineer to help us design and deliver CX solutions that ...

PTP

IVR Architect - REMOTE

CA · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior IVR Architect to help us design and deliver CX solutions ...

PTP

Senior IVR Developer - REMOTE

CA · On-site +1

$58.25 - $77/hr

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior IVR Developer to help us design and deliver CX solutions ...

PTP

Genesys Architect - REMOTE

Sacramento, CA · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a hands-on Senior Genesys Architect to help us design and deliver ...

PTP

IVR Audio and Localization Specialist

Sacramento, CA · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to ... Manage voice talent and localization vendor relationships including scheduling, remote coaching of ...

PTP

Software Engineer - REMOTE

CA · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Software Engineer to help us design and deliver CX ...

Mercor

Voice Actor - TTS Specialist

San Francisco, CA · Remote

$50 - $150/hr

CX Agent Voice Cloning (USA) Type: Contract Compensation: $50-$150/hour Location: Remote Commitment: 5-10 hours/week Role Responsibilities * Record high-quality voice samples across diverse scripts ...

Posted today

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Remote Cx information

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$23

$47

How much do remote cx jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote cx in California is $23.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $28.46 per hour, depending on experience, location, and employer.

What is a Remote Cx?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are the most commonly searched types of Cx jobs in California?

The most popular types of Cx jobs in California are:

What are popular job titles related to Remote Cx jobs in California?

For Remote Cx jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Cx jobs in California look for?

The top searched job categories for Remote Cx jobs in California are:

What cities in California are hiring for Remote Cx jobs?

Cities in California with the most Remote Cx job openings:

Remote Cx jobs near you
Infographic showing various Remote Cx job openings in California as of August 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $49,198 per year, or $23.7 per hour.

Salesforce Architect (with Genesys Cloud CX)

Connect Tech+Talent

Menlo Park, CA • Remote

$81.25 - $100.75/hr

Contractor

Re-posted 3 days ago

Job description

Job Description Salesforce Architect (with Genesys Cloud CX) Location: Menlo Park, CA (Remote) Experience: 10+ Years Employment Type: 12 Months Contract Work Authorization: Independent Job Summary: We are seeking an experienced Salesforce Technical Architect with deep expertise in Salesforce Service Cloud, Genesys Cloud CX, and enterprise CRM transformation. The ideal candidate will be responsible for designing scalable Salesforce solutions, integrating Salesforce with Genesys Cloud Contact Center, leading architecture discussions, mentoring development teams, and delivering enterprise-grade customer service platforms. The candidate should possess extensive experience in Salesforce architecture, Apex development, Lightning Web Components, enterprise integrations, DevOps, and contact center modernization initiatives.

Required Qualifications: 10+ years of Salesforce platform experience. 3+ years of Salesforce Architecture experience. Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.

Strong expertise in Salesforce Service Cloud implementations. Experience designing enterprise-scale CRM solutions. Excellent communication and stakeholder management skills.

Bachelors degree in Computer Science, Information Technology, or related field. Key Responsibilities: Salesforce Architecture: Design scalable Salesforce enterprise solutions aligned with business objectives. Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.

Lead architecture reviews and technical governance. Create High-Level Design (HLD) and Low-Level Design (LLD) documentation. Establish Salesforce development standards and best practices.

Perform architecture reviews, code reviews, and security assessments. Drive enterprise application modernization initiatives. Salesforce Development: Design and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.

Develop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs. Build reusable Lightning Components and enterprise frameworks. Implement complex business logic using Flows, Approval Processes, Validation Rules, and Platform Events.

Optimize application performance while adhering to Salesforce governor limits. Design secure Salesforce data models and sharing architectures. Genesys Cloud CX Integration: Lead Salesforce integration with Genesys Cloud CX / Genesys Engage.

Design CTI integrations using Salesforce Open CTI. Implement: o Screen Pop o Click-to-Dial o Automatic Call Distribution (ACD) o Skill-Based Routing o Intelligent Call Routing o Agent Presence Synchronization o Call Logging o Interaction History o Call Recording Integration Configure Omni-Channel routing between Salesforce and Genesys. Design omnichannel customer engagement solutions for voice, chat, email, SMS, and messaging channels.

Integrate IVR workflows with Salesforce Service Cloud. Note Any Preferred Certifications: Salesforce Certified Application Architect Salesforce Certified System Architect Salesforce Certified Technical Architect (CTA) Salesforce Platform Developer I & II Salesforce Administrator Salesforce Service Cloud Consultant Salesforce Integration Architect MuleSoft Developer or Architect Certification Genesys Cloud CX Certification (Preferred)

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