ZipRecruiter

Log In

1

Cx Manager Jobs in California (NOW HIRING)

Talkdesk

Senior CX Manager

San Francisco, CA · On-site

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk's largest and most complex customers . This role drives measurable business outcomes by ...

Talkdesk

Senior CX Manager

San Francisco, CA · On-site

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk's largest and most complex customers . This role drives measurable business outcomes by ...

Kikoff

CX Strategy Manager

San Francisco, CA

CX Strategy Manager About this role As the CX Strategy Manager, you will own how customer experience scales across automation, tooling, and measurement. This role is responsible for defining the ...

Kikoff

CX Strategy Manager

San Francisco, CA · On-site

$175K - $200K/yr

CX Strategy Manager About this role As the CX Strategy Manager, you will own how customer experience scales across automation, tooling, and measurement. This role is responsible for defining the ...

Brex

Manager, CX AI Strategy

San Francisco, CA · Hybrid

As Brex becomes an AI-native company, our CX organization leads that shift: building the systems ... managing or developing a team of 4+ ICs, with a track record of setting direction, developing ...

Brex

Manager, CX AI Strategy

San Francisco, CA · On-site

By combining global corporate cards and banking with intuitive spend management, bill pay, and ... As Brex becomes an AI-native company, our CX organization leads that shift: building the systems ...

Medallia, Inc.

Senior CX Advisor

San Francisco, CA · On-site

$160K - $161K/yr

We are seeking a Senior Manager to advise clients on CX strategy, program governance, and the ... modernization of their experience programs, with deep expertise in the Financial Services industry.

Staffingine LLC

CX Program Manager

Santa Clara, CA · On-site

Job Title: CX Program Manager Job Location: Santa Clara, CA Job Type: Contract * Lead the end-to-end lifecycle of large, cross-functional CX programs, managing multiple projects concurrently.

Packet Fusion

CX Specialist

Pleasanton, CA · On-site

CX Specialist We are seeking a skilled CX Specialist to lead the design, deployment, and ... Technical proficiency with REST APIs, JSON, Zoom Studio, webhooks, CRM connectors * Familiarity ...

Medallia, Inc.

Senior CX Advisor

Pleasanton, CA · On-site

$150K - $151K/yr

We are seeking a Senior Manager to advise clients on CX strategy, program governance, and the ... modernization of their experience programs, with deep expertise in the Financial Services industry.

Kia America

National Manager, CRM & CX Data

Irvine, CA · On-site

$125K/yr

Status Exempt General Summary The National Manager of CRM and CX Data will identify the latest trends both within and outside of the automotive industry to effectively meet customer expectations.

Braze

Director, CX Business Systems

San Francisco, CA · On-site

Own and manage the CX systems, their budgets and resources, and make strategic decisions on technology investments and resource allocation * Own the CX technology transformation roadmap, including ...

Fashionphile

CX Analyst

Carlsbad, CA · On-site

... management, and automated workflow development. What We're Looking For * 4+ years in CX analytics ... customer research, or a closely related insights role. * Qualtrics-fluent: expertise in building ...

next page

Showing results 1-20

All JobsCx JobsCx Manager JobsCx Manager Jobs in California

Cx Manager information

See California salary details

$22.7K

$60.5K

$101.2K

How much do cx manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for cx manager in California is $60,548.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $68,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CX manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or sales. Developing skills in data analysis, communication, and leadership is important, and some professionals pursue certifications like the Certified Customer Experience Professional (CCXP) to enhance their qualifications.

What are some common challenges a CX manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

What is a CX manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.
What are the most commonly searched types of Cx jobs in California? The most popular types of Cx jobs in California are:
What are popular job titles related to Cx Manager jobs in California? For Cx Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Cx Manager jobs in California look for? The top searched job categories for Cx Manager jobs in California are:
What cities in California are hiring for Cx Manager jobs? Cities in California with the most Cx Manager job openings:
Cx Manager jobs near you
Infographic showing various Cx Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 2% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $60,548 per year, or $29.1 per hour.

Senior CX Manager

Talkdesk

San Francisco, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk's largest and most complex customers. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.
The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk's internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers. This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.
Key Responsibilities
Enterprise Technical Enablement & Delivery Leadership
  • Serve as the primary senior technical point of contact for enterprise and strategic accounts.
  • Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.
  • Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.
  • Translate customer business and operational needs into scalable technical architectures and implementation plans.
  • Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.
  • Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.
  • Establish and disseminate technical best practices across customers and internal teams.
Customer Success, Program Ownership & Risk Management
  • Build and maintain trusted relationships with senior executive and operational stakeholders.
  • Support executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.
  • Own the end-to-end management of technical initiatives, including issue tracking, prioritization, and customer communication.
  • Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.
  • Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.
  • Partner with customers on structured change management strategies to ensure sustained adoption and value realization.
Data-Driven Value Realization & Commercial Impact
  • Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.
  • Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.
  • Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.
Cross-Functional Leadership & Professional Services Alignment
  • Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.
  • Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.
  • Influence internal prioritization by providing structured, data-backed insights from enterprise customers.
  • Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.
  • Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.
Requirements
  • 7-10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.
  • Preferred experience in financial services, healthcare/lifesciences, retail and consumer products.
  • Proven track record of managing and delivering complex technical initiatives for enterprise customers.
  • Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.
  • Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects.
  • Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred.
  • Ability to align technical solutions to strategic business outcomes and ROI.
  • Executive-level communication skills with the ability to influence and advise senior stakeholders.
  • Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.
  • Excellent written and verbal communication skills with a consulting mindset and high attention to detail.
  • Experience with contact center technology or customer experience platforms strongly preferred.
  • Willingness to travel up to 25-30%.
  • Commitment to continuous learning and enablement related to Talkdesk's evolving platform and innovations.

Pay Range (Base Pay): $77,500 - $147,000
Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
Method of Application: Apply online.
Application Window: The application window is expected to close at least XX days from the posting date. The application was posted on MM/DD/YYYY.
Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.
All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Apply