Job Title: Implementation Manager
Duration: 6-12 months
Location: Hybrid Jacksonville, FLย
Work Type: ย
Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Skills :
โข Senior Manager leading technical implementation delivery for ImageCentre and all DirectLink products across banking and financial institution clients
โข People and delivery manager โ responsible for team performance, talent development, capacity planning, and operational excellence within the implementation practice
โข Serves as the primary escalation path for after-hours and weekend support during client go-live stabilisation periods (minimum 2 weeks post go-live)
โข Client-facing leadership role requiring executive-level communication, issue resolution, and stakeholder management with US-based banking clients
โข Must work US business hours; 15% travel to client sites and internal engagements as required
Delivery & Operations Management
โข Oversee end-to-end delivery of ImageCentre and DirectLink implementation projects across the portfolio
โข Monitor project health, milestone adherence, and quality of deliverables across concurrent client engagements
โข Drive standardisation of implementation processes, methodologies, and documentation practices
โข Manage delivery risks, scope changes, and cross-team dependencies proactively
โข Excellent time management skills โ prioritise across multiple projects, teams, and stakeholder demands simultaneously
Platform & Technical Knowledge
โข ImageCentre โ working technical knowledge across installation, configuration, and implementation lifecycle
โข DirectLink (all products) โ working technical knowledge of the full DirectLink product suite including Teller, Host Integration, and distributed capture modules
โข Sufficient technical depth to evaluate team outputs, review solution designs, and provide informed guidance on escalated issues
โข Understanding of item processing and distributed capture workflows to support delivery oversight and client conversations
โข Ability to engage credibly with technical teams and clients on platform capabilities, constraints, and solutions
Escalation & Issue Resolution
โข Excellent issue resolution skills โ own and drive resolution of complex, escalated technical and operational issues
โข Primary escalation path for after-hours and weekend support for newly implemented clients (min. 2 weeks post go-live)
โข Facilitate rapid root-cause analysis and corrective action across implementation and platform teams
โข Manage client escalations with composure, clarity, and accountability; restore confidence and drive to resolution
โข Establish escalation protocols and support frameworks to minimise recurrence and improve team response capability
People Management & Talent Development
โข Excellent management skills โ lead, motivate, and develop a team of implementation analysts across multiple skill levels
โข Talent assessment โ evaluate team member capabilities, identify skill gaps, and build development plans
โข Excellent training and mentoring skills โ coach analysts at all levels; cultivate a high-performance implementation culture
โข Performance management โ set clear objectives, provide regular feedback, and manage accountability
โข Workforce and capacity planning โ align staffing to project demand, manage utilisation, and support resource allocation decisions
Leadership, Soft Skills & Work Requirements
โข Excellent communication skills โ presents complex information clearly to clients, executives, and cross-functional teams
โข Senior leadership presence โ influences without authority, builds trust, and drives alignment across stakeholders
โข Contributes to practice strategy, hiring decisions, and operational planning at the management level
โข Champions continuous improvement, knowledge sharing, and a collaborative team culture
โข Must be available to work US business hours (North America client base)
โข 15% travel required for client site visits, team engagements, and strategic meetings
ABOUT Ztek:ย
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztekโs diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
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