Program Coordinator Jobs in Iowa (NOW HIRING)

Within the Stead Family Department of Pediatrics, the position will coordinate administrative, operational and fiscal responsibilities requiring a high degree of discretion, leadership, and independent judgment in the Division of General Pediatrics & Adolescent Medicine, which includes the following programs and services: Outpatient General Pediatrics, Adolescent Medicine, Pain and Palliative Care, and Sports Medicine physicians.  This position will manage the business operations of these programs and services to improve the delivery of clinical services under the general direction of the Departmental Administration and General Pediatrics & Adolescent Medicine Division Director.

Duties to include:

Program Operations

• Coordinates the daily operational and financial activities associated with the General Pediatrics & Adolescent Medicine Division across multiple clinical programs, services, and sites.

• In collaboration with Departmental Administration, General Pediatrics & Adolescent Medicine Division Director, the position will assist in the development and implementation of clinical operations, service lines, and strategic initiatives that align with the Stead Family Department of Pediatrics.

• Functions as administrative liaison between the General Pediatrics & Adolescent Medicine Division, and Department of Pediatrics Administration for all clinical and administrative needs.

• Monitor status of projects, review and analyze data, including schedules and templates, distribution of clinical learners (i.e. residents and medical students); evaluate for efficiency of clinical template or service against productivity targets, develop reports, and oversee activities at the direction of Department Administration.

• Engage in performance monitoring & assessment (productivity, appointment access, panel management, etc.) of operational metrics. Develop and deliver recommendations for operational changes to improve delivery of clinical services or achieve other strategic goals, as directed.

• Collaborates with clinical and operational leadership at offsite ambulatory pediatric locations on space, clinical efficiencies, and template management for outpatient general pediatric providers.

• Supports overall programmatic functions of Ambulatory General Pediatrics, Adolescent Medicine, Pain & Palliative Care, & general pediatric physicians in Sports Medicine. 

• Coordinates operational and administrative duties among the Division support staff. 

• Other duties as assigned by Departmental or Divisional leadership.

Leadership/Supervision

• Provide administrative supervision & performance evaluation of Divisional support staff.  Provide direction, assignments, feedback, coaching and counseling to assure outcomes are achieved. 

• Hire, develop and manage the performance of Divisional support staff in collaboration with Department Administration. Observe individual performance, provide objective feedback, and identify opportunities to enhance performance if needed. 

• Responsible for the bi-weekly timecard approval of Divisional faculty, staff, and support staff by utilizing Enterprise Labor Management System (ELMS).

Financial Management

• Provide financial oversight of divisional expenses, clinical billing and charges, and revenue for the entire revenue cycle.  Maintain knowledge, understanding, and management of the divisional expenses to meet fiscal year budget expectations.  Advise Administration on any budgetary needs or discrepancies.

• Assist Administration Leadership with development of budgets for programs and services.

Strategic Planning and Quality Improvement

• Function in a strategic business partner relationship with General Pediatrics & Adolescent Medicine Division Director and Department Administration. Provide support in the planning, development, coordination and implementation of short- and long-range goals as outlined in the strategic plan for the College, Department, and Division.

• Assist with implementing strategic initiatives to improve productivity, access, efficiency, customer service, and quality outcomes in collaboration with Division Directors and Department Administration.

• Collaborate with leadership to develop project plans, including scope, objective(s), metrics, resource requirements, deliverables, milestones, timelines and long-term sustainability plan.

• Identify data, determine collection method for collection of data; facilitate data collection; Identify barriers, gaps or risks to be addressed with leadership.

• Be knowledgeable of contracts and Professional Services Agreements (PSA) associated with Division.

For a copy of the complete job description, please email the below email address. 

About the Department of Pediatrics:

The Stead Family Department of Pediatrics is a national leader in pediatric medicine.  The Department's mission is to provide outstanding care to the children of Iowa and beyond by being a leader in state-of-the-art clinical care to children, performing cutting-edge research to find new treatments and cures for childhood illnesses and educating the next generation of pediatric health care providers.  The Department comprises the medical and research staff of UI Stead Family Children's Hospital.  UI Stead Family Children's Hospital is one of the nation's top-ranked pediatric care and research institutions, and Iowa's only comprehensive children's hospital.

About the Division of General Pediatrics & Adolescent Medicine:

The Division of General Pediatrics and Adolescent Medicine has a long history of providing innovative care for Iowa's children. The dedicated faculty and health care teams want to make a difference in the health of Iowa's children and families by bringing evidence-based medicine to everyday practice and providing access to specialty care when needed. The division provides exceptional training to residents, medical students, and nurse practitioners who will lead pediatric care in the years ahead.

The division also provides child protection services, palliative care, child advocacy and child policy, and promotes communication between families and physicians. The Division of General Pediatrics and Adolescent Medicine has a certified child car seat safety inspector and promotes education, communication, and training for children and families.

Education Requirement: 

• Bachelor's degree in healthcare or business administration, finance, accounting or a similar discipline; or an equivalent combination of education and experience. 

Experience Requirements:

• 1-3 years of related healthcare, business or program/project management experience is required.

• Excellent written and verbal communication and interpersonal skills are required.

• Must be proficient in computer software applications (MS Word, Excel, PowerPoint, and Outlook).

Highly Desired Qualifications:

• Master's degree in healthcare or business administration, finance or accounting.

• Experience in clinical management or clinical operations, including project or program management.

• Demonstrated experience collaborating with multiple leaders
• Prior supervisory experience.

Desired Qualifications: 

• Knowledge of University policies, procedures and regulations.

• Experience reviewing and managing financials and expense budgets.

• Experience with Graduate Medical Education.

• Experience with Epic and Epic reporting.

Position and Application Details:

In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:

• Resume
• Cover Letter

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Pediatrics Human Resources at pedsuichildrenshr@uiowa.edu

This position is eligible for a combination of on-campus (UI Health Care) and remote work. Remote work must be performed at an offsite location within the state of Iowa. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location. Work arrangement options will be discussed during the hiring process. 

This position is not eligible for university sponsorship for employment authorization.