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Intuit

Customer Supportability Professional 1

Atlanta, GA · On-site

$16.25 - $21.75/hr

As a Supportability Specialist you will bring detailed knowledge of, and solutions to, customer problems and opportunities based on both quantitative and qualitative data analysis. As a ...

Intuit

Customer Supportability Professional 1

Plano, TX

$16.25 - $21.75/hr

Overview As a Supportability Specialist you will bring detailed knowledge of, and solutions to, customer problems and opportunities based on both quantitative and qualitative data analysis.  As a ...

Intuit

Customer Supportability Professional 1

Atlanta, GA

$16.25 - $21.75/hr

As a Supportability Specialist you will bring detailed knowledge of, and solutions to, customer problems and opportunities based on both quantitative and qualitative data analysis. As a ...

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How to make 10000 a month without a degree?

For a Professional 1 role, earning $10,000 a month without a degree typically involves gaining specialized skills, experience, and possibly certifications in high-demand areas such as sales, technical support, or project management. Building a strong professional reputation, networking, and continuously improving skills can help increase earning potential in such roles. High-paying positions often require proven expertise and the ability to handle complex tasks independently.

What professions make 200,000 a year without a degree?

Professional 1 roles such as commercial pilots, real estate brokers, and certain sales managers can earn $200,000 or more annually without requiring a college degree, often relying on experience, licensing, or certifications. High earnings in these fields typically depend on performance, client base, or specialized skills rather than formal education.

What jobs pay $2000 a day?

High-paying jobs that can pay $2000 or more per day include specialized roles such as senior corporate lawyers, experienced surgeons, top-tier management consultants, and certain investment bankers or traders. These positions typically require advanced skills, extensive experience, professional certifications, and often involve high-pressure environments or significant responsibility.

What is the difference between Professional 1 vs Data Analyst?

AspectProfessional 1Data Analyst
Required CredentialsBachelor's degree in relevant field, certifications varyBachelor's degree in statistics, data science, or related field; certifications like CAP or Microsoft Certified Data Analyst
Work EnvironmentOffice settings, client sites, or remoteOffice-based, often collaborative, with data-focused tools
Employer & Industry UsageVarious industries including finance, healthcare, techPrimarily in tech, finance, marketing, and consulting firms

Professional 1 and Data Analyst roles share similar educational backgrounds and work environments, often requiring analytical skills and certifications. However, Professional 1 may have broader responsibilities or different industry-specific requirements, while Data Analysts focus specifically on data interpretation and reporting.

How to make $100,000 a year with no degree?

Achieving a $100,000 annual income as a Professional 1 typically involves gaining specialized skills, certifications, or experience in high-demand fields such as sales, technology, or skilled trades. Building a strong work ethic, continuously improving your skills, and seeking opportunities in growing industries can help reach this income level without a degree.
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Infographic showing various Professional 1 job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.
Customer Supportability Professional 1

Customer Supportability Professional 1

Intuit

Atlanta, GA • On-site

$16.25 - $21.75/hr

Full-time

Posted 3 days ago

Key responsibilities

  • Act as a support system and escalation handler for NLH agents and GBSG leaders across various services using product knowledge and expertise.

  • Capture, analyze, and communicate key data insights to drive improvements and informed decision-making.

  • Serve as team point of contact, providing leadership coverage, mentoring agents, and ensuring compliance with company policies.

Intuit rating

8.3

Company rating: 8.3 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

68th of 192 rated software companies

Job description

As a Supportability Specialist you will bring detailed knowledge of, and solutions to, customer problems and opportunities based on both quantitative and qualitative data analysis. As a Supportability Specialist, you will troubleshoot, understand and collect data on complex issues working towards finding a solution once and sharing with the many through various channels. Specialists are expected to use their knowledge and experience when providing insights and contributing to projects to ensure positive support experience when bringing on new tools, processes, content or training.
In this critical role, you'll be instrumental in delivering extraordinary customer experiences and spearheading product and process improvements. Our team consistently navigates complex challenges with dedication to excellence, always striving to exceed customer expectations. Key to success are qualities such as resourcefulness, innovation, confidence, and strong relationship-building. Additionally, providing actionable feedback, making decisive choices, reacting promptly, and tackling obstacles with boldness and care are essential. Seize this chance to significantly influence our dynamic and energetic environment.
Responsibilities
  • Act as a vital support system and escalation handler for NLH agents and GBSG leaders across various services, utilizing extensive product knowledge and expertise.
  • Serve as team Point of Contact (POC), who may provide leadership coverage, supporting and mentoring agents, and ensuring compliance with company policies to uplift team performance.
  • Master data utilization by capturing, accessing, analyzing, and communicating key insights to drive improvements and informed decision-making.
  • Establish strong partnerships with internal groups to enhance understanding and support systemic improvements across Products, Processes, and People (3P).
  • Continually challenge and influence process improvements, engage in proactive problem resolution, and provide critical escalation support, ensuring top-notch customer experiences.
  • Lead change by supporting frontline and project teams, creating standard operating procedures (SOPs), and acting as a super user for updates.
  • Conduct root cause analysis of customer contacts to aid in prioritizing process or product enhancements, and help maintain updated knowledge bases to assist in customer communications.
  • Balance priorities effectively and work independently, employing data-driven decisions to impact deliverable outcomes while building productive internal and external relationships.
  • Demonstrate a strong commitment to excellence through dedicated customer service and the ability to deliver projects with clear metrics within predefined timelines.
  • Demonstrate robust and transparent communication, actively share updates and address concerns, and propel project success through collaborative teamwork and coordinated efforts.

Qualifications
  • Proficient in an array of sophisticated tools including Sentinel, CS Server, Jira, OBill, Salesforce, Iboss, and the Google Suite.
  • Skilled in navigating complex data environments using Splunk and SQL.
  • Exceptional attention to detail that ensures precision in all tasks.
  • Strong collaborative skills, able to effectively coordinate with various levels of the organization and harmonize interdepartmental efforts.
  • Advanced critical thinking and problem-solving abilities to navigate challenging scenarios.
  • Versatile communication expertise, adept at delivering tailored messages to customers, frontline agents, and engineering teams.
  • Strategic prioritization capabilities, with a knack for assessing issue urgency in relation to customer impact and other variables.
  • Highly adaptable multitasker, thriving in fast-paced and evolving settings.
  • Adept at independent work, efficiently managing time and juggling multiple priorities to meet critical deadlines.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

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