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Patient Financial Counselor Jobs (NOW HIRING)

Insight Global

Patient Financial Counselor

Palo Alto, CA · Remote

$20 - $25/hr

Insight Global is seeking an experienced Patient Financial Counselor to support an innovative Healthcare AI client focused on improving patient financial guidance through artificial intelligence.

Main Line Health

Patient Financial Counselor

Media, PA · On-site

$18.75 - $24.50/hr

The Patient Financial Counselor partners with Social Workers/Care Coordinators/Case Managers and other members of a patient's care team to assist patients with navigating their insurance benefits ...

Main Line Health

Patient Financial Counselor

Media, PA · On-site

$18.75 - $24.50/hr

The Patient Financial Counselor partners with Social Workers/Care Coordinators/Case Managers and other members of a patient's care team to assist patients with navigating their insurance benefits ...

Dallas IVF

Patient Financial Counselor

Frisco, TX · On-site +1

$24 - $28/hr

Dallas IVF is looking for a full-time Patient Financial Counselor to join our growing team at our Frisco location. This is an opportunity to work in the innovative and exciting field of infertility ...

Main Line Health

Patient Financial Counselor

Media, PA · On-site

$18.75 - $24.50/hr

The Patient Financial Counselor partners with Social Workers/Care Coordinators/Case Managers and other members of a patient's care team to assist patients with navigating their insurance benefits ...

Dallas IVF

Patient Financial Counselor

Frisco, TX · On-site

$24 - $28/hr

Dallas IVF is looking for a full-time Patient Financial Counselor to join our growing team at our Frisco location. This is an opportunity to work in the innovative and exciting field of infertility ...

IVY FERTILITY

Patient Financial Counselor

Frisco, TX · On-site +1

$24 - $28/hr

Dallas IVF is looking for a full-time Patient Financial Counselor to join our growing team at our Frisco location. This is an opportunity to work in the innovative and exciting field of infertility ...

OneOncology

Patient Financial Counselor

Nashville, TN · On-site

$18 - $23.75/hr

The Patient Financial Counselor works under the direct supervision of the Patient A/R Manager and provides financial counseling services including patient benefits, out of pocket responsibility ...

OneOncology

Patient Financial Counselor

Charleston, WV

$17.25 - $22.75/hr

The Patient Financial Counselor works under the direct supervision of the Patient A/R Manager and provides financial counseling services including patient benefits, out of pocket responsibility ...

OneOncology

Patient Financial Counselor

Johnson City, TN · On-site

$18 - $23.50/hr

The Patient Financial Counselor works under the direct supervision of the Patient A/R Manager and provides financial counseling services including patient benefits, out of pocket responsibility ...

OneOncology

Patient Financial Counselor

Johnson City, TN

$18 - $23.50/hr

The Patient Financial Counselor works under the direct supervision of the Patient A/R Manager and provides financial counseling services including patient benefits, out of pocket responsibility ...

OneOncology

Patient Financial Counselor

Charleston, WV · On-site

$17.25 - $22.75/hr

The Patient Financial Counselor works under the direct supervision of the Patient A/R Manager and provides financial counseling services including patient benefits, out of pocket responsibility ...

OneOncology

Patient Financial Counselor

Nashville, TN · On-site

$18 - $23.75/hr

The Patient Financial Counselor works under the direct supervision of the Patient A/R Manager and provides financial counseling services including patient benefits, out of pocket responsibility ...

CCRM Fertility

Patient Financial Counselor

Lone Tree, CO · On-site

$22 - $30/hr

The Patient Financial Counselor plays a vital role in in managing the financial aspects of patient care and services. Their impact extends across various areas, contributing to the overall efficiency ...

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Patient Financial Counselor information

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How much do patient financial counselor jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for patient financial counselor in the United States is $21.26, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.56 per hour, depending on experience, location, and employer.

What does a Patient Financial Counselor do?

A Patient Financial Counselor assists patients in understanding and managing the financial aspects of their healthcare. They explain insurance benefits, out-of-pocket costs, payment plans, and available financial assistance programs. Their goal is to help patients navigate billing processes, minimize financial stress, and ensure access to necessary medical services. Patient Financial Counselors often work in hospitals, clinics, or other healthcare settings and serve as a key resource for patients dealing with medical expenses.

What are some common challenges Patient Financial Counselors face when assisting patients with insurance and billing questions?

Patient Financial Counselors often encounter challenges such as navigating complex insurance policies, explaining detailed billing statements, and resolving discrepancies in patient accounts. They must communicate clearly with patients who may be anxious or unfamiliar with medical billing processes, ensuring understanding and providing reassurance. Additionally, staying updated on frequent changes in insurance regulations and hospital policies is crucial to accurately advise patients and advocate for their financial well-being.

What are the key skills and qualifications needed to thrive as a Patient Financial Counselor, and why are they important?

To thrive as a Patient Financial Counselor, you need strong knowledge of healthcare billing, insurance processes, and patient financial services, often supported by a relevant associate degree or experience in medical billing. Familiarity with hospital billing software, insurance verification systems, and electronic health records (EHRs) is typically required. Excellent communication, problem-solving abilities, and empathy are crucial soft skills for effectively assisting patients with complex financial concerns. These skills ensure accurate billing, patient satisfaction, and efficient resolution of financial issues within the healthcare environment.

What is the difference between Patient Financial Counselor vs Medical Billing Specialist?

AspectPatient Financial CounselorMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certification in healthcare or financial counselingHigh school diploma; certification in medical billing preferred
Work EnvironmentHospitals, clinics, healthcare facilities; direct patient interactionMedical offices, billing companies; administrative setting
Primary FocusAssisting patients with financial options, insurance navigation, and payment plansProcessing insurance claims, coding, and billing procedures

The Patient Financial Counselor and Medical Billing Specialist roles both operate within healthcare settings but focus on different aspects. The counselor works directly with patients to manage financial concerns, while the billing specialist handles the administrative billing process. Both roles require knowledge of healthcare finance, but their daily tasks and interactions differ significantly.

More about Patient Financial Counselor jobs
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What states have the most Patient Financial Counselor jobs? States with the most job openings for Patient Financial Counselor jobs include:
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What are popular job titles related to Patient Financial Counselor jobs? For Patient Financial Counselor jobs, the most frequently searched job titles are:
Patient Financial Counselor jobs near you
Infographic showing various Patient Financial Counselor job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 3% Temporary, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $44,216 per year, or $21.3 per hour.
Patient Financial Counselor

Patient Financial Counselor

Insight Global

Palo Alto, CA • Remote

$20 - $25/hr

Contractor

Medical, Dental, Vision

Posted 9 days ago

Job description

About the Role:

Insight Global is seeking an experienced Patient Financial Counselor to support an innovative Healthcare AI client focused on improving patient financial guidance through artificial intelligence. This role is ideal for professionals with a strong background in patient financial counseling, Medicaid assistance, financial advocacy, and healthcare revenue cycle operations who are interested in applying their expertise in a highly analytical environment.

Working alongside product and go-to-market teams, you will evaluate AI-generated financial counseling recommendations, identify opportunities for improvement, and help shape the future of AI-powered patient financial support. This position requires deep knowledge of insurance benefits, cost estimation, Medicaid eligibility, charity care programs, hardship assistance, and patient financial workflows.

This is a 3-month contract position. Laptop and equipment will be provided.

Responsibilities

  • Review patient accounts and AI-generated financial counseling recommendations related to:
    • Insurance benefit interpretation
    • Cost estimation
    • Financial assistance eligibility
    • Charity care programs
    • Payment plans
    • Medicaid assistance and enrollment workflows
  • Evaluate the accuracy and reasoning behind AI-generated recommendations and patient financial guidance.
  • Analyze out-of-pocket cost estimates and determine whether recommendations align with industry best practices.
  • Assess patient eligibility for charity care, financial assistance, hardship waivers, and other support programs.
  • Identify situations where AI recommendations differ from what an experienced financial counselor would recommend and clearly explain the rationale.
  • Provide subject matter expertise on Medicaid eligibility, financial assistance resources, and patient advocacy programs.
  • Help define and document effective financial counseling decision-making processes for AI model improvement.
  • Advise product teams on how experienced counselors:
    • Navigate incomplete or conflicting insurance information
    • Determine appropriate financial assistance pathways
    • Recognize indicators of financial hardship
    • Communicate complex financial information with empathy and accuracy
  • Review presentations, workflows, and product materials and provide recommendations from a patient financial counseling perspective.
  • Partner with product, operations, and go-to-market teams to improve AI-driven patient financial experiences.

Required Qualifications

  • 5+ years of experience in patient financial counseling, financial advocacy, patient access, or revenue cycle operations within a hospital system or large multi-specialty practice.
  • Experience using cost estimation tools and navigating financial counseling workflows.
  • Strong knowledge of insurance benefits, coverage verification, patient responsibility calculations, and authorization processes.
  • Experience assisting patients with Medicaid enrollment processes and eligibility requirements.
  • Familiarity with charity care programs, financial assistance resources, hardship waivers, and payment plan structures.
  • Strong understanding of patient financial workflows and the ability to clearly explain financial counseling decisions and recommendations.
  • Experience supporting Medicaid enrollment initiatives and/or hardship assistance programs.

Preferred Qualifications

  • HFMA certification (CRCR preferred).
  • Experience working in centralized revenue cycle departments or high-volume patient financial counseling environments.
  • Background supporting underserved or financially vulnerable patient populations.
  • Experience collaborating with Medicaid offices, community organizations, charities, or financial assistance programs.
  • Comfort working in a technology-driven, AI-supported healthcare environment.
  • Experience evaluating workflows, business processes, or operational decision-making practices.