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Patient Financial Advocate Jobs (NOW HIRING)

Phsorg

Patient Financial Advocate

Montgomery, AL · On-site

$16.79 - $24.95/hr

Patient Financial Advocate Summary: Build your Career. Make a Difference. Presbyterian is hiring a Patient Financial Advocate. Performs financial screening on hospital and medical group accounts to ...

Intermountain Health

Patient Financial Advocate

Platte, SD · On-site

$20.35 - $30.97/hr

A Patient Financial Advocate is responsible for providing financial counseling to uninsured/ underinsured patients, by determining medical assistance eligibility for patients in clinic, hospital ...

Intermountain Health

Patient Financial Advocate

Platte, SD · On-site

$20.35 - $30.97/hr

A Patient Financial Advocate is responsible for providing financial counseling to uninsured/ underinsured patients, by determining medical assistance eligibility for patients in clinic, hospital ...

Imh

Patient Financial Advocate

West Covina, CA · On-site

$19.41 - $28.14/hr

A Patient Financial Advocate is responsible for providing financial counseling to uninsured/ underinsured patients, by determining medical assistance eligibility for patients in clinic, hospital ...

Imh

Patient Financial Advocate

Fresno, CA

$20.35 - $30.97/hr

A Patient Financial Advocate is responsible for providing financial counseling to uninsured/ underinsured patients, by determining medical assistance eligibility for patients in clinic, hospital ...

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Patient Financial Advocate information

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How much do patient financial advocate jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for patient financial advocate in the United States is $20.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $22.36 per hour, depending on experience, location, and employer.

What is the difference between Patient Financial Advocate vs Patient Services Coordinator?

AspectPatient Financial AdvocatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; some roles may require certification in healthcare or billingHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHospitals, clinics, insurance companies, patient billing departmentsHospitals, clinics, outpatient centers, patient support offices
Primary FocusAssisting patients with financial responsibilities, insurance issues, and billing questionsCoordinating patient care, scheduling, and providing general patient support

The Patient Financial Advocate primarily focuses on helping patients navigate billing, insurance, and financial concerns, while the Patient Services Coordinator handles broader patient support and appointment coordination. Both roles work closely with patients but differ in their core responsibilities and focus areas.

What does a Patient Financial Advocate do?

A Patient Financial Advocate helps patients understand and manage the costs of their healthcare. They assist with billing questions, insurance claims, payment plans, and can help patients identify financial assistance programs. Their goal is to reduce financial stress by explaining charges and guiding patients through the payment process. They often work in hospitals or clinics and act as a liaison between patients, providers, and insurance companies.

What are the key skills and qualifications needed to thrive as a Patient Financial Advocate, and why are they important?

To thrive as a Patient Financial Advocate, you need knowledge of healthcare billing, insurance processes, and patient account management, often supported by experience in medical billing or healthcare administration. Familiarity with hospital billing software, electronic health records (EHR), and payor systems is typically required. Exceptional communication, problem-solving, and empathy help build trust and effectively guide patients through complex financial discussions. These skills ensure patients receive accurate information, maximize financial assistance, and experience reduced stress surrounding their healthcare costs.

How does a Patient Financial Advocate typically collaborate with clinical staff to support patients?

Patient Financial Advocates work closely with nurses, physicians, and administrative staff to ensure patients understand their financial responsibilities and available assistance programs. They often participate in multidisciplinary team meetings to stay informed about patient care plans, which allows them to proactively address potential billing or insurance issues. This collaboration ensures that financial discussions are timely, compassionate, and integrated into the overall patient experience, reducing financial stress for patients and supporting smoother care delivery.

What Does a Patient Financial Advocate Do?

As a patient financial advocate, your duties and responsibilities are to assist your patients and their families in accessing financial resources to help them pay for medical services. You need to have a wide knowledge of different programs and alternative resources available for specific procedures or general health care assistance; you then recommend different options. You counsel your clients on how to navigate paperwork related to insurance benefits and payments, inform them on how to apply for specific benefits, communicate with billing and collections agencies and patient financial services, and remain in contact with your clients to answer their questions throughout the process.

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Patient Financial Advocate jobs near you
Infographic showing various Patient Financial Advocate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, and 10% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,222 per year, or $20.3 per hour.
Patient Financial Advocate

Patient Financial Advocate

Presbyterian Healthcare Services

Albuquerque, NM • On-site

$16.79 - $24.95/hr

Other

Medical, Dental, Vision, Life

Posted 19 days ago

Presbyterian Healthcare Services rating

7.3

Company rating: 7.3 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

256th of 877 rated healthcare providers

Job description

Location Address:
8800 Montgomery Blvd NEAlbuquerque, NM 87111-2310
Compensation Pay Range:
Minimum Offer $16.79Maximum Offer $24.95Now Hiring: Patient Financial Advocate
Summary:
Build your Career. Make a Difference. Presbyterian is hiring a Patient Financial Advocate.
Performs financial screening on hospital and medical group accounts to identify residual balances, high-deductible plan participants, and self-pay patients. Maintains thorough knowledge of assistance programs (Community Benefit, Medicaid/PEMOSSA, alternate resources) and Presbyterian payment-plan policies. Researches and resolves disputed or outstanding account balances and applies strong understanding of PHS contract benefits, in-network/out-of-network rules, and pre-billing claim processes to counsel patients on financial responsibility. Escalates chronic no-pay or bad-debt accounts to the supervisor. Refers uninsured patients to the Financial Advocacy Center for assistance with coverage options, including Marketplace enrollment.Type of Opportunity: Full timeJob Exempt: NoJob is based: PMG - MontgomeryWork Shift: Days (United States of America)
Responsibilities:
  • Customer Service & Caring Practices Delivers exceptional patient experience using CARES, AIDET, and EPE tools. Addresses and resolves complaints in the moment using appropriate communication. Manages conflict effectively and seeks supervisor support when needed.
  • Encounter Components Calculates patient out-of-pocket costs (copays, coinsurance, deductibles, residuals). Updates the DAR in Epic to alert staff of patient financial responsibilities. Sets payment expectations during patient interactions and establishes payment plans per guidelines. Ensures high registration accuracy, identifies and corrects errors, and serves as a resource for account interpretation. Identifies claim-filing errors and resubmits corrected claims to payors.
  • Financial Accountabilities Collects patient financial obligations, including residual balances. Refers patients to onsite Financial Advocates or the Financial Advocacy Center when appropriate. Follows PMG cash-handling policies and balances daily. Maintains current knowledge of PHS financial policies, payment plans, and funding programs.
  • Medical Record Components Documents patient discussions, agreements, and audit-trail notes in the appropriate Epic account screens.
  • Patient Relations & Safety Understands the connection between service quality, patient satisfaction, and reimbursement. Responds quickly to patients in distress and alerts clinical staff per clinic guidelines. Maintains a clean, safe registration and waiting area and reports safety concerns. Completes annual clerical competency for Code Blue.
Qualifications:
  • High school or equivalent
  • Three to five years of healthcare experience in a physician office or hospital setting
  • Prior billing office and collection experience preferred
  • Significant provider and patient interaction experience
  • Familiarity with the Affordable Care Act and healthcare s role in assisting patients and patients families with health care costs
  • Must be able to interpret data
  • Comprehension of billing methodology for an integrated delivery system to include lab and other ancillary services in scope
  • Candidates must be at least 18 years of age at the time of hire

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services

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About Presbyterian Healthcare Services

Sourced by ZipRecruiter

Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Albuquerque, NM, US

Year founded

1908

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