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Patient Financial Advocate Jobs (NOW HIRING)

Imh

Patient Financial Advocate

Billings, MT · On-site +1

$19.41 - $28.14/hr

A Patient Financial Advocate is responsible for providing financial counseling to uninsured/ underinsured patients, by determining medical assistance eligibility for patients in clinic, hospital ...

Community Health Network

Make a Difference The Patient Financial Advocate will assist in coordinating and navigating all aspects of Account Services for the Central Billing Office in a manner that ensures a patient focused ...

Community Health Network

Make a Difference The Patient Financial Advocate will assist in coordinating and navigating all aspects of Account Services for the Central Billing Office in a manner that ensures a patient focused ...

Imh

Patient Financial Advocate

Billings, MT · On-site +1

$19.41 - $28.14/hr

A Patient Financial Advocate is responsible for providing financial counseling to uninsured/ underinsured patients, by determining medical assistance eligibility for patients in clinic, hospital ...

Family Care Center

Patient Financial Advocate

Yuma, AZ · On-site +1

$22 - $25/hr

The Patient Financial Advocate assists patients in applying for financial assistance and establishing manageable payment plans for their outstanding balances. This role reviews financial assistance ...

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How much do patient financial advocate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for patient financial advocate in the United States is $20.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $22.36 per hour, depending on experience, location, and employer.

What does a patient financial advocate do?

A Patient Financial Advocate helps patients understand and manage the costs of their healthcare. They assist with billing questions, insurance claims, payment plans, and can help patients identify financial assistance programs. Their goal is to reduce financial stress by explaining charges and guiding patients through the payment process. They often work in hospitals or clinics and act as a liaison between patients, providers, and insurance companies.

What does a patient financial advocate do?

As a patient financial advocate, your duties and responsibilities are to assist your patients and their families in accessing financial resources to help them pay for medical services. You need to have a wide knowledge of different programs and alternative resources available for specific procedures or general health care assistance; you then recommend different options. You counsel your clients on how to navigate paperwork related to insurance benefits and payments, inform them on how to apply for specific benefits, communicate with billing and collections agencies and patient financial services, and remain in contact with your clients to answer their questions throughout the process.

What skills does a successful patient financial advocate have?

To thrive as a Patient Financial Advocate, you need knowledge of healthcare billing, insurance processes, and patient account management, often supported by experience in medical billing or healthcare administration. Familiarity with hospital billing software, electronic health records (EHR), and payor systems is typically required. Exceptional communication, problem-solving, and empathy help build trust and effectively guide patients through complex financial discussions. These skills ensure patients receive accurate information, maximize financial assistance, and experience reduced stress surrounding their healthcare costs.

How does a patient financial advocate typically collaborate with clinical staff to support patients?

Patient Financial Advocates work closely with nurses, physicians, and administrative staff to ensure patients understand their financial responsibilities and available assistance programs. They often participate in multidisciplinary team meetings to stay informed about patient care plans, which allows them to proactively address potential billing or insurance issues. This collaboration ensures that financial discussions are timely, compassionate, and integrated into the overall patient experience, reducing financial stress for patients and supporting smoother care delivery.

What is the difference between Patient Financial Advocate vs Patient Services Coordinator?

AspectPatient Financial AdvocatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; some roles may require certification in healthcare or billingHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHospitals, clinics, insurance companies, patient billing departmentsHospitals, clinics, outpatient centers, patient support offices
Primary FocusAssisting patients with financial responsibilities, insurance issues, and billing questionsCoordinating patient care, scheduling, and providing general patient support

The Patient Financial Advocate primarily focuses on helping patients navigate billing, insurance, and financial concerns, while the Patient Services Coordinator handles broader patient support and appointment coordination. Both roles work closely with patients but differ in their core responsibilities and focus areas.

What qualifications does a patient financial advocate need?

A patient financial advocate typically needs a high school diploma or equivalent, with some roles preferring post-secondary education or certifications in healthcare administration or finance. Strong communication, customer service skills, and knowledge of insurance processes and billing systems are essential. Relevant certifications, such as Certified Patient Financial Services Professional (CPFSP), can enhance job prospects.
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Patient Financial Advocate jobs near you
Infographic showing various Patient Financial Advocate job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 73% Full Time, 16% Part Time, and 8% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $42,222 per year, or $20.3 per hour.

Patient Financial Advocate

Saint Francis Healthcare System

Cape Girardeau, MO • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 6 days ago

Key responsibilities

  • Manage and administer the Financial Assistance Program and assist patients with their financial needs.

  • Follow open cases, file appropriate paperwork, appear in hearings, and provide patients with available financial options.

  • Provide case management for uninsured patients, including screening, eligibility, and enrollment in government and reimbursement programs.

Saint Francis Healthcare (Missouri) rating

6.4

Company rating: 6.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Current Saint Francis Colleagues - Please click HERE to login and apply.
JOB SUMMARY
The duties of the Patient Financial Advocate include the core duties of the Financial Counselor (seen below), in addition to case management of uninsured patients from in room screening, to eligibility and enrollment in applicable government programs and other reimbursement programs. The Patient financial Advocate will closely follow open cases and file appropriate paperwork, appear in hearings, and assist patients with their financial needs. The Patient Financial Advocate will also be required by Saint Francis and the state
of Missouri to maintain training and certification. The Patient Financial Advocate is responsible for the efficient and successful counseling of patients who have been identified to have specific financial needs. The Patient Financial Advocate will provide patients with available financial options including financial liability, payment and pre-payment plans, financial assistance, HSF loans and other payment options. The Patient Financial Advocate will be responsible for managing and administering the Financial Assistance Program. Lives the Mission, Vision, Values and Philosophy of the department and Saint Francis Healthcare System. Constantly works with and maintains restricted or confidential information for many sources within the Medical Center. Any and all duties as assigned by Manager and/or Director.
JOB DETAILS AND REQUIREMENTS
Hours: Monday-Friday 8:00am-4:30pm
Education:
- High school graduate or equivalent- required
- Bachelor's degree in Business, Healthcare, or other relevant area- preferred
Experience:
- Minimum of three (3) years healthcare, finance, business, call center, or customer service experience- required
Knowledge & Skills:
Knowledge of Fair Debt and Credit Act preferred.
ADDITIONAL INFORMATION
Why Work at Saint Francis?
Saint Francis Healthcare System began in 1875 when three courageous Franciscan Sisters answered a call to care for those in need. What started as a 12-bed hospital has grown into the region's leading healthcare system-recognized nationally for exceptional quality, safety, and patient experience.
Today, Saint Francis serves more than 715,000 people across five states. With a 306-bed Medical Center, nearly 3,000 team members, and over 300 providers, Saint Francis is not only the largest healthcare system between St. Louis and Memphis-it's a powerful economic anchor for the communities it serves.
You'll find more than 50 specialties, the region's only Level III Emergency and Trauma Center, and southeast Missouri's first Level III NICU. The system's employed physician group, Saint Francis Medical Partners, supports more than 40 outreach clinics and 70% of the area's primary care providers.
A Mission That Matters
At Saint Francis, you're not just doing a job - you're part of a Catholic healing ministry rooted in compassion, dignity, and service. Every action is inspired by a commitment to honor human life and care for every person who walks through the doors.
Mission
To provide a ministry of healing, wellness, quality, and love inspired by our faith in Jesus Christ.
Vision
To be a leading Catholic healthcare system that celebrates and protects the gift of life by providing exceptional patient outcomes in quality, safety, access and value.
Values You Can Feel Every Day
  • Integrity: Doing what's right, even when no one is watching
  • Stewardship: Managing resources wisely for the future
  • Faith: Believing in a purpose greater than ourselves
  • Hope: Lifting up those who feel discouraged
  • Joy: Serving others with a grateful, happy heart
  • Compassion: Seeing others through Christ's eyes
  • Excellence: Always striving to be the best
  • Dignity: Respecting human life from beginning to end

If You're Looking to Make a True Impact...
Saint Francis offers a workplace where your work has purpose, your team feels like family, and your contributions support a mission that has been changing lives for more than 150 years.
Total Rewards
Our most important asset is our colleagues. That's why Saint Francis Healthcare System offers a comprehensive benefits program to meet all your needs. Colleagues working at least 24 hours per week will have access to our Total Rewards package as outlined below.
  • Comprehensive and affordable health coverage including medical, prescription, dental and vision - available on the first of the month after hire date
  • Saint Francis Medical Services Discount
  • Earned Time Off (ETO) based on relevant years of work history. ETO combines vacation, sick, holidays, and personal days into one balance to allow for flexibility
  • Retirement benefits including SFHS immediate matching
  • Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation
  • Other benefits including: Benefit Support through Health Advocate, Employee Assistance Program, Flexible Spending Accounts, Identity Theft Protection, Pet Insurance, Earned Wage Access

To learn more about our Total Rewards package and eligibility, visit www.sfmc.net/careers/benefits/.
Saint Francis Healthcare System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, Saint Francis Healthcare System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
In compliance with the ADA Amendments Act (ADAAA) should you have a disability and would like to request an accommodation in order to apply for a currently open position with Saint Francis Healthcare System, please call 573-331-5152 or email us at careers@sfmc.net.

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