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Patient Financial Advocate Jobs in Indiana (NOW HIRING)

HHC

PFS Hospital Billing Supervisor

Indianapolis, IN · On-site

... Patient Financial Services. Essential Functions and Responsibilities * Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable ...

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Patient Financial Advocate information

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$13

$19

$24

How much do patient financial advocate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for patient financial advocate in Indiana is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $21.25 per hour, depending on experience, location, and employer.

What does a patient financial advocate do?

A Patient Financial Advocate helps patients understand and manage the costs of their healthcare. They assist with billing questions, insurance claims, payment plans, and can help patients identify financial assistance programs. Their goal is to reduce financial stress by explaining charges and guiding patients through the payment process. They often work in hospitals or clinics and act as a liaison between patients, providers, and insurance companies.

What does a patient financial advocate do?

As a patient financial advocate, your duties and responsibilities are to assist your patients and their families in accessing financial resources to help them pay for medical services. You need to have a wide knowledge of different programs and alternative resources available for specific procedures or general health care assistance; you then recommend different options. You counsel your clients on how to navigate paperwork related to insurance benefits and payments, inform them on how to apply for specific benefits, communicate with billing and collections agencies and patient financial services, and remain in contact with your clients to answer their questions throughout the process.

What skills does a successful patient financial advocate have?

To thrive as a Patient Financial Advocate, you need knowledge of healthcare billing, insurance processes, and patient account management, often supported by experience in medical billing or healthcare administration. Familiarity with hospital billing software, electronic health records (EHR), and payor systems is typically required. Exceptional communication, problem-solving, and empathy help build trust and effectively guide patients through complex financial discussions. These skills ensure patients receive accurate information, maximize financial assistance, and experience reduced stress surrounding their healthcare costs.

How does a patient financial advocate typically collaborate with clinical staff to support patients?

Patient Financial Advocates work closely with nurses, physicians, and administrative staff to ensure patients understand their financial responsibilities and available assistance programs. They often participate in multidisciplinary team meetings to stay informed about patient care plans, which allows them to proactively address potential billing or insurance issues. This collaboration ensures that financial discussions are timely, compassionate, and integrated into the overall patient experience, reducing financial stress for patients and supporting smoother care delivery.

What is the difference between Patient Financial Advocate vs Patient Services Coordinator?

AspectPatient Financial AdvocatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; some roles may require certification in healthcare or billingHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHospitals, clinics, insurance companies, patient billing departmentsHospitals, clinics, outpatient centers, patient support offices
Primary FocusAssisting patients with financial responsibilities, insurance issues, and billing questionsCoordinating patient care, scheduling, and providing general patient support

The Patient Financial Advocate primarily focuses on helping patients navigate billing, insurance, and financial concerns, while the Patient Services Coordinator handles broader patient support and appointment coordination. Both roles work closely with patients but differ in their core responsibilities and focus areas.

What qualifications does a patient financial advocate need?

A patient financial advocate typically needs a high school diploma or equivalent, with some roles preferring post-secondary education or certifications in healthcare administration or finance. Strong communication, customer service skills, and knowledge of insurance processes and billing systems are essential. Relevant certifications, such as Certified Patient Financial Services Professional (CPFSP), can enhance job prospects.
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What are popular job titles related to Patient Financial Advocate jobs in IN?

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Patient Financial Advocate jobs near you
Infographic showing various Patient Financial Advocate job openings in Indiana as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,177 per year, or $19.3 per hour.

Patient Financial Advocate

Community Health Network

Indianapolis, IN • On-site

Other

Posted 28 days ago

Community Health Network rating

7.6

Company rating: 7.6 out of 10

Based on 235 frontline employees who took The Breakroom Quiz

190th of 888 rated healthcare providers

Job description

Patient Financial Advocate

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn't do it without you.

Make a Difference The Patient Financial Advocate will assist in coordinating and navigating all aspects of Account Services for the Central Billing Office in a manner that ensures a patient focused quality conscious work climate by maintaining a proficient understanding of third-party payer regulations and guidelines, Community Health Network's financial resources and community resources. This position proactively and positively focuses on ensuring the financial clearance process has been completed and met for all applicants by using interpersonal skills, data collection/analysis, ability to assess situations, de-escalate, educate, and assist internal/external customers in developing solutions to achieve excellence in resolution while ensuring financial viability for the network. The primary function of the Patient Financial Advocate is to anticipate patient needs quickly and accurately to present options for resolution decreasing escalations and appeals increasing patient knowledge of all available resources to improve overall satisfaction results for Client Services and Community Health Network.

Your exceptional skills and qualifications

  • Ability to attentively listen, identify non-verbal cues and effectively communicate both verbally and in writing to all inquiries
  • Ability to coordinate, prioritize, and complete multiple projects and assignments from start to completion
  • Ability to communicate effectively with patients, families, staff, and physicians
  • Strong attention to detail
  • Ability to use customer service skills to provide an exceptional experience
  • High School Diploma or GED required
  • One or more years of experience in a hospital or physician office, and/or revenue cycle with an intermediate working knowledge of billing

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

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