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Patient Financial Counselor Coordinator Jobs (NOW HIRING)

CCRM Fertility

Patient Financial Counselor

Lone Tree, CO · On-site

$22 - $30/hr

The Patient Financial Counselor coordinates the financial aspects of a patient while fostering a positive and memorable patient experience. This role educates patients on financial services and the ...

Main Line Health

Patient Financial Counselor

Media, PA · On-site

$18.75 - $24.50/hr

The Patient Financial Counselor partners with Social Workers/Care Coordinators/Case Managers and other members of a patient's care team to assist patients with navigating their insurance benefits ...

Main Line Health

Patient Financial Counselor

Media, PA · On-site

$18.75 - $24.50/hr

The Patient Financial Counselor partners with Social Workers/Care Coordinators/Case Managers and other members of a patient's care team to assist patients with navigating their insurance benefits ...

Main Line Health

Patient Financial Counselor

Media, PA · On-site

$18.75 - $24.50/hr

The Patient Financial Counselor partners with Social Workers/Care Coordinators/Case Managers and other members of a patient's care team to assist patients with navigating their insurance benefits ...

Hunter Health

Patient Financial Counselor

Wichita, KS · On-site

$16.75 - $22/hr

The Patient Financial Counselor provides coordinated, patient-centered financial navigation services by helping patients obtain healthcare coverage, determining eligibility to qualify for financial ...

Acadia Healthcare

Patient Financial Counselor

Chandler, AZ · On-site

$18.50 - $24.25/hr

Patient Financial Counselor We are seeking a knowledgeable and compassionate Patient Financial Counselor to help patients understand their insurance benefits and financial responsibilities. This role ...

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Acadia Healthcare

Patient Financial Counselor

Chandler, AZ · On-site

$18.50 - $24.25/hr

Overview Patient Financial Counselor We are seeking a knowledgeable and compassionate Patient Financial Counselor to help patients understand their insurance benefits and financial responsibilities.

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Patient Financial Counselor Coordinator information

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How much do patient financial counselor coordinator jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient financial counselor coordinator in the United States is $21.26, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.56 per hour, depending on experience, location, and employer.

What does a patient financial counselor coordinator do?

A Patient Financial Counselor Coordinator oversees the team of financial counselors who help patients understand their medical bills, insurance coverage, and payment options. They coordinate daily operations, ensure staff are trained, and serve as a resource for complex patient financial issues. Their role includes interacting with patients to explain costs, assisting with payment plans, and ensuring compliance with hospital policies and regulations. By managing both staff and patient interactions, they help ensure patients receive the financial guidance they need to navigate healthcare expenses.

What are the key skills and qualifications needed to thrive as a patient financial counselor coordinator, and why are they important?

To thrive as a Patient Financial Counselor Coordinator, you need a solid understanding of healthcare billing, insurance verification, and financial counseling, often supported by a degree in business, healthcare administration, or a related field. Familiarity with hospital billing software, electronic health records (EHR), and insurance portals is typically required, and certification such as Certified Healthcare Access Associate (CHAA) can be advantageous. Excellent communication, problem-solving, and empathy are crucial soft skills for assisting patients with sensitive financial matters and working collaboratively with clinical and administrative teams. These skills ensure accurate patient billing, help patients navigate payment options, and contribute to the healthcare organization's financial stability.

What are some common challenges faced by patient financial counselor coordinators and how can they be effectively managed?

Patient Financial Counselor Coordinators frequently encounter challenges such as navigating complex insurance policies, handling sensitive financial conversations with patients, and staying updated on evolving healthcare regulations. To manage these effectively, coordinators often participate in regular training, use specialized software to track and verify coverage, and work closely with both billing departments and clinical staff to ensure accurate information. Developing strong communication skills and maintaining empathy helps in building trust with patients while assisting them through financial processes.

What is the difference between Patient Financial Counselor Coordinator vs Patient Financial Counselor?

AspectPatient Financial Counselor CoordinatorPatient Financial Counselor
CredentialsTypically requires a high school diploma or associate degree; certifications like Certified Patient Financial Services Professional (CPFS) are commonSimilar credential requirements; often holds certifications such as CPFS or Certified Healthcare Financial Professional (CHFP)
Work EnvironmentWorks in hospitals, clinics, or healthcare facilities, coordinating financial services and patient assistance programsWorks directly with patients to explain bills, insurance, and payment options in healthcare settings
Primary ResponsibilitiesOversees financial counseling processes, manages staff, and ensures complianceProvides direct financial counseling, assists with billing questions, and helps patients understand their financial obligations

The main difference is that the Patient Financial Counselor Coordinator manages the financial counseling team and processes, while the Patient Financial Counselor focuses on direct patient interactions. Both roles require similar credentials and work in healthcare environments, but their responsibilities differ in scope and focus.

What cities are hiring for Patient Financial Counselor Coordinator jobs?

Cities with the most Patient Financial Counselor Coordinator job openings:

What states have the most Patient Financial Counselor Coordinator jobs?

States with the most job openings for Patient Financial Counselor Coordinator jobs include:

Patient Financial Counselor Coordinator jobs near you

Patient Financial Counselor

CCRM Fertility

Lone Tree, CO • On-site

$22 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

CCRM Fertility rating

7.7

Company rating: 7.7 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit www.ccrmivf.com

What We Offer Our Team Members: 

  • Generous Paid time-off (PTO) and paid holidays
  • Medical, Dental, and Vision Insurance
  • Health benefits eligible the first day of the month following your start date.
  • 401(k) Plan with Company Match (first of the month following 2 months of service)
  • Basic & Supplement Life Insurance
  • Employee Assistance Program (EAP)
  • Short-Term Disability
  • Flexible spending including Dependent Care and Commuter benefits.
  • Health Savings Account
  • CCRM Paid Family Medical Leave (eligible after 1 year)
  • Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
  • Professional Development, Job Training, and Cross Training Opportunities 
  • Potential for Over-time Pay (Time and a half)

How You Will Make an Impact:  The Patient Financial Counselor plays a vital role in in managing the financial aspects of patient care and services. Their impact extends across various areas, contributing to the overall efficiency, patient satisfaction, and financial health of CCRM Fertility. Their efforts contribute to an efficient revenue cycle, increased patient satisfaction, and improved financial outcomes, ultimately enhancing the overall patient experience.

What You Will Do: The Patient Financial Counselor coordinates the financial aspects of a patient while fostering a positive and memorable patient experience. This role educates patients on financial services and the steps/timeline to receive payment from the patient(s) insurance and must be accessible to patients to serve as a resource for all financial matters regarding their care. The Patient Financial Counselor reports the Business Office Manager.

  • Insurance verifications for all patients prior to the New Patient appointment and treatment cycle. 
  • Verify insurance benefits have been entered in the practice management system and track any insurance changes that occur during their course of care.
  • Collect payments from patients prior to the scheduled service.
  • Ensure valid insurance information is available in the patient’s chart. 
  • Serve as the patient’s primary point of contact for financial matters and ensure the patient knows the Patient Financial Services guidelines and policies during the course of care.
  • Address insurance coverage discrepancies (following verification) with the patient and serve as an advocate for patients experiencing difficulty with the insurance process. 
  • Identify and perform pre-certification(s) required by the patient’s insurance for general medical service, infertility diagnostic service, infertility treatment service, obstetrical care service, etc. 
  • Determine and communicate patient financial responsibility based on pre-certification, prior to any procedures and obtain written pre-authorization documentation. 
  • Identify patients eligible to proceed with ART care, provide ART Financial Consult, and obtain payments prior to care, in accordance with Care Center guidelines. 
  • Serve as a resource to Care Teams regarding insurance coverage limitations on a patient’s care plan. 
  • Other duties assigned.

What You Bring:

  • High School Diploma or GED required. 
  • 1+ year medical billing experience preferred.
  • Previous experience in reproductive medicine or Women’s health preferred.
  • Prior experience with Athena preferred.
  • Ability to work weekends, evenings, and holidays, on a rotating basis.

Working Conditions: 

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