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Patient Accounts Coordinator Jobs (NOW HIRING)

Covenant Health

PATIENT ACC COORD CORP

Knoxville, TN · On-site

Overview Patient Account Coordinator-Corporate, Business Office Full Time, 80 Hours Per Pay Period, Day Shift Covenant Health Overview: Covenant Health is the region's top-performing healthcare ...

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Patient Accounts Clerk

Jamestown, ND · On-site

$17.26 - $23.30/hr

Assists other Patient Accounts Clerks with their duties by being sensitive to their needs; assists with Patient Accounts Coordinator duties in his/her absence. * Assists Patient Access Clerk with ...

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How much do patient accounts coordinator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for patient accounts coordinator in the United States is $18.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.19 per hour, depending on experience, location, and employer.

What does a patient accounts coordinator do?

A Patient Accounts Coordinator manages the billing and payment processes for medical facilities, ensuring that patient accounts are accurate and up to date. They handle insurance claims, process payments, and resolve any billing discrepancies. Additionally, they communicate with patients regarding their accounts, assist with payment plans, and coordinate with insurance companies to verify coverage. Their role is crucial in maintaining the financial health of healthcare organizations and providing excellent customer service to patients.

What are some common challenges patient accounts coordinators face when managing patient billing and insurance claims?

Patient Accounts Coordinators often encounter challenges such as navigating complex insurance policies, resolving discrepancies between patient records and insurance requirements, and following up on delayed or denied claims. The role requires excellent attention to detail to ensure billing accuracy and strong communication skills to address patient inquiries and coordinate with insurance representatives. Staying organized and up to date on changing regulations is key to overcoming these challenges and maintaining smooth revenue cycle operations.

What are the key skills and qualifications needed to thrive as a patient accounts coordinator, and why are they important?

To thrive as a Patient Accounts Coordinator, you need a strong understanding of medical billing, insurance processes, and account reconciliation, typically with a background in healthcare administration or related fields. Familiarity with billing software, electronic health record (EHR) systems, and coding standards such as ICD-10 and CPT codes is essential. Excellent attention to detail, problem-solving, and clear communication skills help in resolving billing issues and interacting with patients. These competencies ensure accurate account management, timely payments, and positive patient experiences within healthcare facilities.

What is the difference between Patient Accounts Coordinator vs Medical Billing Specialist?

AspectPatient Accounts CoordinatorMedical Billing Specialist
CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma; certification preferred (e.g., Certified Professional Biller)
Work EnvironmentHealthcare facilities, hospitals, clinicsMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesManaging patient accounts, verifying insurance, resolving billing issuesProcessing claims, coding, submitting bills to insurers

While both roles involve billing and insurance processes, the Patient Accounts Coordinator focuses more on managing patient accounts and resolving billing issues, whereas the Medical Billing Specialist primarily handles claim processing and coding. Both roles require knowledge of healthcare billing procedures and insurance policies, often working in similar healthcare environments.

How much do patient accounts coordinators make in the US?

Patient Accounts Coordinators in the US typically earn an average annual salary of around $40,000 to $50,000, depending on experience, location, and healthcare facility size. Salaries can vary based on certifications, skills in billing and coding, and the complexity of the healthcare environment.

What is the role of a patient accounts coordinator?

A patient accounts coordinator manages patient billing and financial records, ensuring accurate processing of insurance claims and payments. They often use billing software, communicate with patients and insurance companies, and verify insurance coverage to facilitate smooth financial transactions for healthcare providers.
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Patient Accounts Coordinator jobs near you
Infographic showing various Patient Accounts Coordinator job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 69% Full Time, 19% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,601 per year, or $18.6 per hour.

PATIENT ACC COORD CORP

Covenant Health

Knoxville, TN • On-site

Full-time

Re-posted 19 days ago

Job description

Overview
Patient Account Coordinator-Corporate, Business Office
Full Time, 80 Hours Per Pay Period, Day Shift
Covenant Health Overview:
Covenant Health is the region's top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area's fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area's largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year.
Covenant Health is the only healthcare system in East Tennessee to be named a Forbes "Best Employer" seven times.
Position Summary:
The Patient Account Coordinator (PAC) has the responsibility of working patient accounts as defined by the department-established policies and procedures under the Manager and Supervisor within the department. The Patient Account Coordinator serves as a resource to Patient Account Representative Level I and II staff by providing training and assistance in solving complex issues. Under the direction of assigned Supervisor and Manager, performs patient accounting processes related to Knoxville Business Office Services (KBOS). Oversees and coordinates workflow to identify risk areas including but not limited to payer and patient account issues that may require attention or correction.
Responsibilities
  • Behavior models the Covenant Health Pledge for putting the patient first, excellence and striving to make Covenant the first and best choice for care.
  • Assists the Supervisor to recognize and identify issues related to patient accounts
  • Coordinates tasks for self and others to generate optimal outcomes
  • Focuses on actions that optimize timely and accurate payment of patient accounts.
  • Maintains fluent knowledge of State and Federal regulations, HIPAA guidelines, CMS guidelines, TennCare guidelines, and other Third-Party Payer requirements assuring departmental compliance.
  • Recognizes situations, which require additional guidance and works to find/provide appropriate resources
  • Demonstrates proficiency in problem-solving to resolve issues
  • Proactive in performing additional tasks necessary to meet department responsibilities and needs.
  • Proficient and knowledgeable in all aspects of job duties in their relative area.
  • Demonstrates an understanding of all patient information from the facilities and the specifics of each follow-up to ensure appropriate reimbursement is received
  • Professionally deals with patients/public, co-workers, physicians, facilities, agencies and/or their offices, and other facility personnel using verbal, nonverbal and written communication skills
  • Maintains outstanding performance outcomes related to department audits at 95% or higher
  • Supports, models, and coaches others to the desired behaviors of the KBOS
  • Attends meetings as required and participates on committees as directed
  • Assists the Vice President, Director, Managers, and Supervisors on activities and projects, as needed
  • Takes ownership of outcomes, resolves, customer problems whenever possible, and treats all people with respect. Strives to meet or exceed customer expectations, collects and uses customer feedback/data to improve processes and service, and sets an example for accountability and responsiveness.
  • Participates freely in intradepartmental quality improvement activities whenever called upon to do so
  • Trains and assists new employees
  • Provides training and support for members of assigned team
  • Attends monthly staff meetings and participates in discussions regarding work performance and departmental/facility updates
  • Commits time to learning and development, helps others to obtain the information and skills they need to succeed on the job, and utilizes training, education, and development opportunities
  • Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
  • Performs other duties as assigned.

Qualifications
Minimum Education:
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.
Minimum Experience:
Five (5) years of experience in healthcare business office operations required. Professional certification may be considered as a substitute for no more than one year of experience.
Licensure Requirement:
None

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