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Patient Access Rep Jobs in Iowa (NOW HIRING)

UnityPoint Health

Patient Access Rep

Marshalltown, IA · On-site

$16 - $20.50/hr

Patient Access * Shift: Every other Tuesday 1330-1730, every other weekend 1830-0700, rotating holidays * Job ID: 184492 Overview Patient Access Representative Marshalltown Hospital Department:

CommonSpirit Health

Patient Access Representative

Corning, IA · On-site

$14.25 - $18.25/hr

As our Patient Access Representative, you will be a vital front-line professional, expertly managing patient registration and admission workflows across diverse access points such as the Emergency ...

UnityPoint Health

Patient Access Rep

Cedar Rapids, IA · On-site

$17 - $21.50/hr

Department: Patient Access * Shift: 3:00PM to 11:30PM - Rotating Weekends * Job ID: 185534 Overview The Patient Access Representative NE is responsible for facilitating patient admission ...

UnityPoint Health

Patient Access Rep

Sioux City, IA · On-site

$17 - $21.75/hr

The Patient Access Representative is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process.

UnityPoint Health

Patient Access Rep

Fort Dodge, IA · On-site

$16.75 - $21.25/hr

A s a Patient Access Representative, you'll keep things running smoothly by handling admissions, registrations, insurance verification, and scheduling with precision and care. You'll be the go-to ...

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Patient Access Rep information

See Iowa salary details

$11

$17

$22

How much do patient access rep jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for patient access rep in Iowa is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.86 per hour, depending on experience, location, and employer.

What does a patient access representative do?

A Patient Access Representative is responsible for greeting patients, verifying their personal and insurance information, registering them for medical services, and assisting with scheduling appointments. They act as a liaison between patients, medical staff, and insurance companies to ensure smooth intake and billing processes. Their role is essential for maintaining accurate patient records and providing excellent customer service in healthcare settings.

What are the key skills and qualifications needed to thrive as a patient access representative, and why are they important?

To thrive as a Patient Access Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent (with some employers preferring healthcare experience). Familiarity with healthcare management software, electronic health records (EHR) systems, and insurance verification tools is typically required. Excellent communication, empathy, and problem-solving abilities help provide outstanding customer service and manage sensitive patient information. These skills ensure accurate patient data entry, efficient patient flow, and a positive experience for patients and healthcare providers.

What are some common challenges faced by patient access representatives, and how can they be managed effectively?

Patient Access Representatives often encounter challenges such as managing high patient volumes, handling sensitive patient information, and ensuring accurate data entry under time constraints. To manage these effectively, it's important to develop strong organizational skills, maintain clear communication with patients and healthcare staff, and stay up-to-date with hospital policies and insurance requirements. Many facilities provide ongoing training and support to help staff navigate these challenges and ensure a positive patient experience.

What is the difference between Patient Access Rep vs Medical Secretary?

AspectPatient Access RepMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient registration, insurance verification, schedulingScheduling appointments, managing correspondence, record keeping
Industry UsageHealthcare, patient servicesHealthcare, administrative support

While both roles work in healthcare settings, Patient Access Reps focus on patient registration and insurance, whereas Medical Secretaries handle administrative tasks like scheduling and correspondence. Understanding these differences helps in choosing the right career path or job search focus.

Is being a patient access representative hard?

Being a patient access representative involves handling administrative tasks such as scheduling, verifying insurance, and managing patient information, which requires strong communication and organizational skills. The role can be demanding due to the need for accuracy, multitasking, and working in a fast-paced healthcare environment, but it is generally manageable with proper training and experience.

What do you need to be a patient access representative?

To become a patient access representative, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and experience with medical office procedures or insurance processes. Some employers may prefer or require certification in medical billing or coding. Proficiency with electronic health records (EHR) systems and attention to detail are also important for the role.

What are popular job titles related to Patient Access Rep jobs in Iowa?

For Patient Access Rep jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Patient Access Rep jobs in Iowa look for?

The top searched job categories for Patient Access Rep jobs in Iowa are:

What cities in Iowa are hiring for Patient Access Rep jobs?

Cities in Iowa with the most Patient Access Rep job openings:

What are popular job titles related to Patient Access Rep jobs in IA?

For Patient Access Rep jobs in IA, the most frequently searched job titles are:

Patient Access Rep jobs near you
Infographic showing various Patient Access Rep job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 67% Full Time, 25% Part Time, and 6% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $37,211 per year, or $17.9 per hour.

Patient Access Representative

Dubuque, IA • On-site

Access Dubuque
See more jobs at Access Dubuqueexternal

$22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Patient Access Representative

Southwest Health

1 Positions

ID: 80487

Posted On 09/02/2025

Refreshed On 08/09/2026

Job Overview

Requirements

  • Must have a high school diploma, GED, or equivalent.

  • Six months to one year experience with customer relations required

  • Knowledge of basic office procedures/equipment and computer systems required

  • Familiarization with medical terminology and prior health care experience preferred

  • ​Certification in Basic Life Support (BLS) preferred.

Work Hours

We’re growing and expanding our Patient Access team!

  • We are seeking a full-time (36 hours/ week) Patient Access Representative to work as a Float in various departments.

-We are seeking a full-time (40 hours/ week) Patient Access Representative to work Monday- Friday, 7:30 AM- 4:00 PM, in our Orthopedic Institute and Call Center.

  • We are seeking a casual (fill in as needed) Patient Access Representative

Job Summary

The primary responsibilities of the Patient Access Representative are to arrange for efficient and orderly registration of Emergency, Inpatients and Outpatients. A patient access representative ensures that accurate patient information is collected and that patients are aware of hospital policies and procedures. These duties will be performed in a “Customer oriented” professional manner.

Essential Job Functions and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

  1. Registers patients for services performed at Southwest Health.

  2. Ensures patient records are up-to-date: demographics, employer, and emergency contacts

  3. Scans all necessary paperwork into system (face sheet, insurance card, patients’ order, Driver’s License, and any other signed documentation)

  4. Gathers necessary patient information including outpatient physician orders, diagnosis, emergency notification numbers, and insurance information

  5. Obtains necessary signatures on registration related documents.

  6. Verifies insurance eligibility and benefits.

  7. Obtains Medicaid eligibility from the online Forward Health program and changes the patients account accordingly.

  8. Processes Medicare patients through the designated electronic verification program to obtain medical necessity for scheduled procedures.

  9. Collects/requests out-of-pocket liabilities from patients upfront and applies, adjusts, and reconciles daily point-of-service cash reports. Refers patient accounts to financial counselors when further explanation/education is needed regarding denied authorizations, out-of-pocket liabilities, coverage options, or payment plans.

  10. Cross-trains and is well versed in a minimum of three areas of patient access.

  11. Obtains signature from patient on Advance Beneficiary Notice (ABN) if the procedure didn’t pass medical necessity.

  12. Exhibits professionalism in appearance, speech, and conduct. Ensures that services are provided in accordance with state and federal regulations.

  13. Adheres to Southwest Health’s value-based behavior standards.

  14. Understands and adheres to Southwest Health compliance and HIPAA standards as they appear in the Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.

  15. Performs other duties and responsibilities as requested or required.

Contact Information

Southwest Health

Attn: Human Resources

1400 Eastside Rd

Platteville, WI 53818

Phone: (608) 342-0998

Email: [email protected]

Fax: (608) 342-5015

Benefits

Southwest Health is truly an outstanding place to work. A full benefit package is available for employees working 20 hours/week or greater which includes: Health, Dental, Vision and Life insurance. Also available are long and short term disability, cell phone discount, flexible spending plan, paid time off, retirement plan with an employer contribution, fitness membership discount as well as use of exercise equipment at the facility.

Primary Contact

13894

Miranda Koch

HR Generalist, Human Resources

608-342-4796

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Location

Platteville, WI

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

PTO (Paid Time Off)

Tuition Reimbursement

Qualifications

Education

High School/GED

Company ID

1250

Job REQ #

# Positions

1

Start Date

20250902

End Date

20261230

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Southwest Health

About the Company

Southwest Health is a non-profit healthcare system offering southwest Wisconsin a range of services within our various facilities. Our locations include a hospital and clinic in Platteville, Southwest Health Behavioral Services, a clinic, Eye Center, and rehab services facility in Cuba City, Darlington, and Kieler Wisconsin.

We are a model healthcare organization that provides the highest quality at the lowest possible cost to create healthier communities. The Joint Commission has awarded Southwest Health a full accreditation as a Health Care Organization because we strive to provide the best care possible and prove it by meeting the Joint Commissions' standards for high-quality care. Southwest Health has been named a Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. These awards and the awards won in the past, speak to the commitment Southwest Health has for safety, patient experience, and creating a healthier southwest Wisconsin. This accreditation marks Southwest Health' fourth consecutive year of receiving the Guardian Excellence award for inpatient Patient Experience.

Southwest Health features four family medicine clinics, four Eye Center locations, Birth Center, a specialty services with cardiology, ENT, and Interventional Pain, a state-of-the-art Orthopedic Institute housing physical, occupational, and speech therapies, and 24-hour emergency services, to name just a few.

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