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Patient Access Service Representative Jobs in Iowa

Access Dubuque

Patient Access Representative

Dubuque, IA · On-site

$16.25 - $20.75/hr

Patient Access Representative UnityPoint Health Finley Hospital 1 Positions ID: 50163676 Posted On ... Patient Services * FTE/Hours per pay period: .90 * Department: Patient Access * Shift: Weekends:

UnityPoint Health

Patient Access Rep

Marshalltown, IA · On-site

$16 - $20.50/hr

Patient Services * FTE/Hours per pay period: 0.5 * Department: Patient Access * Shift: Every other ... Job ID: 184491 Overview Patient Access Representative Marshalltown Hospital Department: Patient ...

CommonSpirit Health

Patient Access Representative

Corning, IA · On-site

$14.25 - $18.25/hr

As our Patient Access Representative, you will be a vital front-line professional, expertly ... Every day, you will engage directly with patients, providing high-quality, patient-centered service ...

Lifepoint Health

Patient Access Representative

Clive, IA · On-site

$16.25 - $20.75/hr

As a Patient Access Representative joining our team, you're embracing our promise to provide superior patient care that exceeds industry standards as well as patient expectations. Join us on this ...

New

UnityPoint Health

Patient Access Rep

Cedar Rapids, IA · On-site

$17 - $21.50/hr

Patient Services * FTE/Hours per pay period: 1.0 * Department: Patient Access * Shift: 3:00PM to 11:30PM - Rotating Weekends * Job ID: 185534 Overview The Patient Access Representative NE is ...

LifePoint Health

Patient Access Representative

Clive, IA · On-site

$16.25 - $20.75/hr

As a Patient Access Representative joining our team, you're embracing our promise to provide superior patient care that exceeds industry standards as well as patient expectations. Join us on this ...

New

Lifepoint Health

Patient Access Representative

Clive, IA · On-site

$16.25 - $20.75/hr

As a Patient Access Representative joining our team, you're embracing our promise to provide superior patient care that exceeds industry standards as well as patient expectations. Join us on this ...

UnityPoint Health

Patient Access Rep

Sioux City, IA · On-site

$17 - $21.75/hr

Patient Services * FTE/Hours per pay period: 1.0 * Department: Patient Access- SLRMC * Shift: M-F ... The Patient Access Representative is responsible for facilitating patient admission, registration ...

UnityPoint Health

Patient Access Rep

Dubuque, IA · On-site

$16.25 - $20.75/hr

Patient Services * FTE/Hours per pay period: .90 * Department: Patient Access * Shift: Weekends ... The Patient Access Representative is responsible for facilitating patient admission, registration ...

UnityPoint Health

Patient Access Rep

Muscatine, IA · On-site

$17 - $22.15/hr

Patient Services * Salary Range: $17.00-$22.15/Hr* * FTE/Hours per pay period: 1.0 * Department ... Patient Access * Shift: 3-1130p Week 1 M-Th/Sa Week 2 Su/T-F * Job ID: 185117 Overview Shift: Week ...

UnityPoint Health

Patient Access Representative

Sioux City, IA · On-site

$17.25 - $22/hr

Monday-Friday 10:30am-7:00pm Do you love interacting with patients in a one on one setting and value great customer service? If so this is the position for you! The Patient Access Representative is ...

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All JobsPatient Access Service Representative JobsPatient Access Service Representative Jobs in Iowa

Patient Access Service Representative information

See Iowa salary details

$11

$17

$22

How much do patient access service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for patient access service representative in Iowa is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.86 per hour, depending on experience, location, and employer.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What does a patient access service representative do?

A patient access service representative is responsible for scheduling patient appointments, verifying insurance coverage, collecting patient information, and ensuring accurate registration in healthcare facilities. They often use electronic health record (EHR) systems and must have strong communication and customer service skills to assist patients and facilitate smooth administrative operations.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers prefer candidates with experience in healthcare settings or familiarity with electronic health records and scheduling systems. Certification is not usually required but can enhance job prospects.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.
What are popular job titles related to Patient Access Service Representative jobs in Iowa? For Patient Access Service Representative jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Patient Access Service Representative jobs in Iowa look for? The top searched job categories for Patient Access Service Representative jobs in Iowa are:
What cities in Iowa are hiring for Patient Access Service Representative jobs? Cities in Iowa with the most Patient Access Service Representative job openings:
Patient Access Service Representative jobs near you
Infographic showing various Patient Access Service Representative job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,211 per year, or $17.9 per hour.

Patient Access Representative

Access Dubuque

Dubuque, IA • On-site

$16.25 - $20.75/hr

Other

Medical, Dental, Retirement, PTO

Re-posted 16 days ago

Job description

Patient Access Representative

UnityPoint Health Finley Hospital

1 Positions

ID: 50163676

Posted On 06/23/2026

Refreshed On 07/24/2026

Job Overview

  • Area of Interest: Patient Services

  • FTE/Hours per pay period: .90

  • Department: Patient Access

  • Shift: Weekends: Friday, Saturday & Sunday, 7:00 pm - 7:00 am, for 72 hours per pay period.

  • Job ID: 183711

Overview

Shift: Weekends: Friday, Saturday & Sunday, Nights 7:00 pm - 7:00 am, for 72 hours per pay period.

The Patient Access Representative is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries and manages patient wayfinding. The role also supports administrative tasks and ensures compliance with financial and insurance procedures.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

  • Expect paid time off, parental leave, 401K matching and an employee recognition program.

  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

  • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

  • Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computersystem.Ensuresinformation source isappropriateand all required documentation are on file

  • Maintains knowledge and understanding of insurance verification and understanding of insurance plans

  • Answers telephone calls promptly and accurately. Takes telephone messages and directs calls inan appropriateand professional manner

  • Communicates effectively to provideappropriate educationregardingpatient financial obligations through POS and estimates.

  • Participates in performance improvement initiatives anddemonstratesinitiative to improve quality and customer services with a goal to exceed customer expectations.

  • Maintain ability to perform roles associated with patientself serviceregistration processes

  • Monitors andmaintainsmultiple work queues

  • Refer patients who need financialassistancewith their clinic/hospital bills to a Financial Advocate

  • Perform functions other than described due to extenuating circumstances

  • Schedules walk in procedures andcollaborateswith central schedulingregardingother needs

Qualifications

Education:  

  • High School Diploma or equivalent required.

Experience:  

  • Two (2) years of customer service OR healthcare related experience preferred.

License/Certification:  

  • None

Primary Contact

13511

Michelle Pickel

HR Recruiter, HR

563-589-2608

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

False

Job Details

Categories

Health Care

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

168

Job REQ #

50163676

# Positions

1

Start Date

20260623

End Date

20260905

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UnityPoint Health Finley Hospital

About the Company

A CAREER AT UNITYPOINT HEALTH - FINLEY HOSPITAL

UnityPoint Health team members come for a job, but stay for a career. As a team member, regardless of your position, you'll get the chance to change lives on a daily basis in order to deliver our vision of the Best Outcome for Every Patient, Every Time. That privilege drives employees' passion for making a difference in the lives of our patients, helping them create healthier, more rewarding lives.

At UnityPoint Health - Finley Hospital, we know our collective actions determine the experience we create. Our team members strive to work as one through four key values:

  • Foster Unity

  • Own the Moment

  • Champion Excellence

  • Seize Opportunity

If you are interested in joining our team, please visit http://www.unitypoint.org/dubuque/employment-opportunities to learn about our many opportunities and to fill out an online application.

ABOUT OUR HOSPITAL

UnityPoint Health Finley Hospital is a 126-bed community hospital. We employ more than 800 full-and-part-time employees. Finley Hospital is a not-for-profit, locally owned, regional healthcare facility part of the UnityPoint Health system. Finley Hospital is committed to bringing the best medical care to the tri-state area. We offer comprehensive, full service health care that is coordinated around our patients. We have consistently been recognized as a leader in health care.

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