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Patient Access Service Representative Jobs in Iowa

Access Dubuque

Patient Access Representative

Dubuque, IA · On-site

$22/hr

Patient Access Representative Southwest Health 1 Positions ID: 80487 Posted On 09/02/2025 Refreshed ... Registers patients for services performed at Southwest Health. * Ensures patient records are up-to ...

UnityPoint Health

Patient Access Rep

Marshalltown, IA · On-site

$16 - $20.50/hr

Patient Services * FTE/Hours per pay period: 0.5 * Department: Patient Access * Shift: Every other ... Job ID: 184492 Overview Patient Access Representative Marshalltown Hospital Department: Patient ...

UnityPoint Health

Patient Access Rep

Cedar Rapids, IA · On-site

$17 - $21.50/hr

Patient Services * FTE/Hours per pay period: 1.0 * Department: Patient Access * Shift: 3:00PM to 11:30PM - Rotating Weekends * Job ID: 185534 Overview The Patient Access Representative NE is ...

UnityPoint Health

Patient Access Rep

Sioux City, IA · On-site

$17 - $21.75/hr

Patient Services * FTE/Hours per pay period: 1.0 * Department: Patient Access- SLRMC * Shift: M-F ... The Patient Access Representative is responsible for facilitating patient admission, registration ...

UnityPoint Health

Patient Access Rep

Fort Dodge, IA · On-site

$16.75 - $21.25/hr

Patient Services * FTE/Hours per pay period: 0.94 * Department: Patient Access * Shift: Monday ... A s a Patient Access Representative, you'll keep things running smoothly by handling admissions ...

UnityPoint Health

Patient Access Rep

Muscatine, IA · On-site

$17 - $22.15/hr

Patient Services * Salary Range: $17.00-$22.15/Hr* * FTE/Hours per pay period: 1.0 * Department ... Patient Access * Shift: 3-1130p Week 1 M-Th/Sa Week 2 Su/T-F * Job ID: 185117 Overview Shift: Week ...

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All JobsPatient Access Service Representative JobsPatient Access Service Representative Jobs in Iowa

Patient Access Service Representative information

See Iowa salary details

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$17

$22

How much do patient access service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for patient access service representative in Iowa is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.86 per hour, depending on experience, location, and employer.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers may prefer prior experience in healthcare or administrative roles, and training is often provided on the job. Certification is not required but can enhance job prospects.

Is it hard to be a patient access service representative?

Being a patient access service representative involves handling administrative tasks such as scheduling, verifying insurance, and assisting patients, which requires strong communication and organizational skills. The role can be fast-paced and may involve managing multiple priorities, but it generally does not require extensive prior experience or advanced certifications. Success in this position depends on attention to detail, customer service skills, and the ability to work under pressure.

What are the duties of a patient access service representative?

A patient access service representative is responsible for scheduling appointments, verifying patient insurance and personal information, collecting copayments, and ensuring accurate registration in the healthcare facility's system. They serve as the first point of contact for patients, requiring strong communication skills and familiarity with electronic health records and billing processes.

What are popular job titles related to Patient Access Service Representative jobs in Iowa?

For Patient Access Service Representative jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Patient Access Service Representative jobs in Iowa look for?

The top searched job categories for Patient Access Service Representative jobs in Iowa are:

What cities in Iowa are hiring for Patient Access Service Representative jobs?

Cities in Iowa with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you
Infographic showing various Patient Access Service Representative job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,211 per year, or $17.9 per hour.

Patient Access Representative

Access Dubuque

Dubuque, IA • On-site

$22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Patient Access Representative

Southwest Health

1 Positions

ID: 80487

Posted On 09/02/2025

Refreshed On 08/09/2026

Job Overview

Requirements

  • Must have a high school diploma, GED, or equivalent.

  • Six months to one year experience with customer relations required

  • Knowledge of basic office procedures/equipment and computer systems required

  • Familiarization with medical terminology and prior health care experience preferred

  • ​Certification in Basic Life Support (BLS) preferred.

Work Hours

We’re growing and expanding our Patient Access team!

  • We are seeking a full-time (36 hours/ week) Patient Access Representative to work as a Float in various departments.

-We are seeking a full-time (40 hours/ week) Patient Access Representative to work Monday- Friday, 7:30 AM- 4:00 PM, in our Orthopedic Institute and Call Center.

  • We are seeking a casual (fill in as needed) Patient Access Representative

Job Summary

The primary responsibilities of the Patient Access Representative are to arrange for efficient and orderly registration of Emergency, Inpatients and Outpatients. A patient access representative ensures that accurate patient information is collected and that patients are aware of hospital policies and procedures. These duties will be performed in a “Customer oriented” professional manner.

Essential Job Functions and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

  1. Registers patients for services performed at Southwest Health.

  2. Ensures patient records are up-to-date: demographics, employer, and emergency contacts

  3. Scans all necessary paperwork into system (face sheet, insurance card, patients’ order, Driver’s License, and any other signed documentation)

  4. Gathers necessary patient information including outpatient physician orders, diagnosis, emergency notification numbers, and insurance information

  5. Obtains necessary signatures on registration related documents.

  6. Verifies insurance eligibility and benefits.

  7. Obtains Medicaid eligibility from the online Forward Health program and changes the patients account accordingly.

  8. Processes Medicare patients through the designated electronic verification program to obtain medical necessity for scheduled procedures.

  9. Collects/requests out-of-pocket liabilities from patients upfront and applies, adjusts, and reconciles daily point-of-service cash reports. Refers patient accounts to financial counselors when further explanation/education is needed regarding denied authorizations, out-of-pocket liabilities, coverage options, or payment plans.

  10. Cross-trains and is well versed in a minimum of three areas of patient access.

  11. Obtains signature from patient on Advance Beneficiary Notice (ABN) if the procedure didn’t pass medical necessity.

  12. Exhibits professionalism in appearance, speech, and conduct. Ensures that services are provided in accordance with state and federal regulations.

  13. Adheres to Southwest Health’s value-based behavior standards.

  14. Understands and adheres to Southwest Health compliance and HIPAA standards as they appear in the Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.

  15. Performs other duties and responsibilities as requested or required.

Contact Information

Southwest Health

Attn: Human Resources

1400 Eastside Rd

Platteville, WI 53818

Phone: (608) 342-0998

Email: [email protected]

Fax: (608) 342-5015

Benefits

Southwest Health is truly an outstanding place to work. A full benefit package is available for employees working 20 hours/week or greater which includes: Health, Dental, Vision and Life insurance. Also available are long and short term disability, cell phone discount, flexible spending plan, paid time off, retirement plan with an employer contribution, fitness membership discount as well as use of exercise equipment at the facility.

Primary Contact

13894

Miranda Koch

HR Generalist, Human Resources

608-342-4796

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Location

Platteville, WI

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

PTO (Paid Time Off)

Tuition Reimbursement

Qualifications

Education

High School/GED

Company ID

1250

Job REQ #

# Positions

1

Start Date

20250902

End Date

20261230

Featured Job

0

TH Ad

0

TH Comments

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Southwest Health

About the Company

Southwest Health is a non-profit healthcare system offering southwest Wisconsin a range of services within our various facilities. Our locations include a hospital and clinic in Platteville, Southwest Health Behavioral Services, a clinic, Eye Center, and rehab services facility in Cuba City, Darlington, and Kieler Wisconsin.

We are a model healthcare organization that provides the highest quality at the lowest possible cost to create healthier communities. The Joint Commission has awarded Southwest Health a full accreditation as a Health Care Organization because we strive to provide the best care possible and prove it by meeting the Joint Commissions' standards for high-quality care. Southwest Health has been named a Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. These awards and the awards won in the past, speak to the commitment Southwest Health has for safety, patient experience, and creating a healthier southwest Wisconsin. This accreditation marks Southwest Health' fourth consecutive year of receiving the Guardian Excellence award for inpatient Patient Experience.

Southwest Health features four family medicine clinics, four Eye Center locations, Birth Center, a specialty services with cardiology, ENT, and Interventional Pain, a state-of-the-art Orthopedic Institute housing physical, occupational, and speech therapies, and 24-hour emergency services, to name just a few.

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