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Patient Access Service Representative Jobs in Iowa

UnityPoint Health

Patient Access Representative

Sioux City, IA · On-site

$17.25 - $22/hr

Monday-Friday 10:30am-7:00pm Do you love interacting with patients in a one on one setting and value great customer service? If so this is the position for you! The Patient Access Representative is ...

UnityPoint Health

Patient Access Representative

Dubuque, IA · On-site

$16.25 - $20.75/hr

The Patient Access Representative is responsible for facilitating patient admission, registration ... Maintain ability to perform roles associated with patient self service registration processes

UnityPoint Health

Patient Access Representative

Sioux City, IA · On-site

$17.25 - $22/hr

Monday-Friday 10:30am-7:00pm Do you love interacting with patients in a one on one setting and value great customer service? If so this is the position for you! The Patient Access Representative is ...

UnityPoint Health

Patient Access Representative

Sioux City, IA · On-site

$17 - $21.75/hr

Monday-Friday 10:30am-7:00pm Do you love interacting with patients in a one on one setting and value great customer service? If so this is the position for you! The Patient Access Representative is ...

UnityPoint Health

Patient Access Representative

Muscatine, IA · On-site

$16.25 - $20.75/hr

Interpret physicians' hand-carried orders to determine service needs and scans physician orders or ... patient representative. * Explain benefits and request copay, deductible and coinsurance as ...

UnityPoint Health

Patient Access Representative

Muscatine, IA · On-site

$16.25 - $20.75/hr

Interpret physicians' hand-carried orders to determine service needs and scans physician orders or ... patient representative. * Explain benefits and request copay, deductible and coinsurance as ...

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All JobsPatient Access Service Representative JobsPatient Access Service Representative Jobs in Iowa

Patient Access Service Representative information

See Iowa salary details

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$22

How much do patient access service representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for patient access service representative in Iowa is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.86 per hour, depending on experience, location, and employer.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers may prefer prior experience in healthcare or administrative roles, and training is often provided on the job. Certification is not required but can enhance job prospects.

Is it hard to be a patient access service representative?

Being a patient access service representative involves handling administrative tasks such as scheduling, verifying insurance, and assisting patients, which requires strong communication and organizational skills. The role can be fast-paced and may involve managing multiple priorities, but it generally does not require extensive prior experience or advanced certifications. Success in this position depends on attention to detail, customer service skills, and the ability to work under pressure.

What are the duties of a patient access service representative?

A patient access service representative is responsible for scheduling appointments, verifying patient insurance and personal information, collecting copayments, and ensuring accurate registration in the healthcare facility's system. They serve as the first point of contact for patients, requiring strong communication skills and familiarity with electronic health records and billing processes.

What are popular job titles related to Patient Access Service Representative jobs in Iowa?

For Patient Access Service Representative jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Patient Access Service Representative jobs in Iowa look for?

The top searched job categories for Patient Access Service Representative jobs in Iowa are:

What cities in Iowa are hiring for Patient Access Service Representative jobs?

Cities in Iowa with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you
Infographic showing various Patient Access Service Representative job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,211 per year, or $17.9 per hour.

Patient Access Representative

Adair County Health System

Greenfield, IA

$17 - $21.75/hr

Full-time

Posted 5 days ago

Job description

Patient Access Representative - Stuart Clinic

ACHS is seeking a Patient Access Representative to serve our Stuart clinic. This is afull-time position (36 hours per week) with a consistent schedule.

Schedule

Tuesday-Friday:

  • 7:30 a.m. - 5:00 p.m. or the end of the last appointment

Every 3rd weekend:

  • Greenfield, 7:45 a.m. - 12:00 p.m.

Occasional coverage:

  • Greenfield clinic as needed

This is an excellent opportunity to utilize your current skills while gaining new experience and working alongside our caring and dedicated team.

At ACHS, we're continually looking for highly skilled and passionate professionals to join our team. We offer competitive wages, excellent benefits, and a healthy work/life balance-but what truly sets us apart is our culture. Recognized as an Iowa Top Workplace in 2022, 2023, and 2025, we're proud that this honor is based solely on feedback from our employees.

Why Join Adair County Health System?

  • Competitive wagesand comprehensive benefits
  • Full-time positionwith a consistent schedule
  • Opportunity to work across multiple healthcare settings and expand your experience
  • Supportive team environment focused on collaboration and respect
  • Award-winning workplace culture recognized as anIowa Top Workplace
  • Commitment to a healthywork/life balance
  • Opportunity to make a meaningful impact on patients and their experience with ACHS

Join a team where your work matters and where you'll be valued for the role you play in providing exceptional care to our patients and community.

Essential functions:

Basic computer skills and knowledge of the Business Office equipment, including copy machine, calculators, printers, fax machines, postage meter and phone system. Basic financial acuity including daily cash drawer balancing.

Excellent written and verbal communication skills in dealing with patients and co-workers.

The incumbent must demonstrate an understanding and working knowledge of the Windows environment and Microsoft Office products, as well as ability to access and use information in meaningful ways. Demonstrate ability to use Internet.

Maintains confidentiality of all patient and financial information.

Promptly responds to all customer requests in a courteous, professional and timely manner.

Actively serves on hospital committees and task forces as assigned.

Marginal functions:

  • Demonstrates the ability to effectively and respectfully communicate with customers from diverse professional, educational and lifestyle backgrounds both in person and on the phone. Ability to read and write legibly and understand/follow written and verbal directions. Support Hospital's vision and mission; maintain confidentiality of all work information; demonstrate an ability to function successfully in a team environment; exhibit courteous, compassionate and respectful treatment of internal and external customers; display a positive attitude and flexibility in changing situations; participate in identifying problems and ability to independently problem solve within a standard set of criteria; ability to remain calm, cheerful and professional in stressful situations and focused amid interruptions in a fast paced environment.

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