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Patient Services Assistant Jobs in Iowa (NOW HIRING)

DMOS

Patient Services Specialist

West Des Moines, IA

$18.50 - $25.25/hr

Patient Services Specialist Job Category: Administrative Support Full-Time On-site Des Moines ... Efficiently take in information while researching, to organize thoughts and quickly assist the ...

DMOS

Patient Services Specialist

West Des Moines, IA

$17.25 - $23.50/hr

Efficiently take in information while researching, to organize thoughts and quickly assist the ... patient in a timely manner. Why DMOS? * Friendly, fun and dedicated peers * 401(k) with company ...

DMOS

Patient Services Specialist

West Des Moines, IA · On-site

$17.25 - $23.50/hr

Efficiently take in information while researching, to organize thoughts and quickly assist the ... patient in a timely manner. Why DMOS? * Friendly, fun and dedicated peers * 401(k) with company ...

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See Iowa salary details

$10

$17

$25

How much do patient services assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for patient services assistant in Iowa is $17.83, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $21.01 per hour, depending on experience, location, and employer.

What Is a Patient Services Assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

What are the key skills and qualifications needed to thrive as a Patient Services Assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What are the main challenges Patient Services Assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What are Patient Services Assistants?

Patient Services Assistants are healthcare support professionals who help ensure the smooth operation of hospitals and clinics by assisting patients and medical staff. Their duties typically include greeting and directing patients, scheduling appointments, updating patient records, and providing general administrative support. They play a crucial role in maintaining a welcoming environment and ensuring that patients receive timely and efficient service. Patient Services Assistants often serve as a key point of contact between patients and healthcare providers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

More about Patient Services Assistant jobs
What are the most commonly searched types of Patient Services jobs in Iowa? The most popular types of Patient Services jobs in Iowa are:
What are popular job titles related to Patient Services Assistant jobs in Iowa? For Patient Services Assistant jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Patient Services Assistant jobs in Iowa look for? The top searched job categories for Patient Services Assistant jobs in Iowa are:
What cities in Iowa are hiring for Patient Services Assistant jobs? Cities in Iowa with the most Patient Services Assistant job openings:
Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Iowa as of May 2026, with employment types broken down into 1% As Needed, 64% Full Time, 33% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, and 9% Remote job distribution, with an average salary of $37,078 per year, or $17.8 per hour.
Patient Services Consultant

Patient Services Consultant

UnityPoint Health

Urbandale, IA

Other

Medical, Dental, Retirement, PTO

Posted 5 days ago

UnityPoint Health rating

7.2

Company rating: 7.2 out of 10

Based on 350 frontline employees who took The Breakroom Quiz

326th of 864 rated healthcare providers

Job description

  • Area of Interest: Patient Care

  • FTE/Hours per pay period: 1.0

  • Department: Operations- HME- DM

  • Shift: 8:00 AM - 4:30 PM/Days

  • Job ID: 182190

Overview

Shift: Monday - Friday | 8:00 AM - 4:30 PM

Plays a vital role in ensuring patients receive safe, reliable, and high-quality home medical equipment and supplies. Responsible for cleaning, testing, tracking, and maintaining medical equipment to support efficient patient care across homes and healthcare facilities. Maintains accurate inventory and prepares equipment for timely distribution while adhering to accreditation standards and FDA and DOT regulations. Contributes to operational excellence through a strong focus on safety, quality assurance, and service efficiency.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.   Here are just a few:    

  • Expect paid time off, parental leave, 401K matching and an employee recognition program .

  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

  • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Ensures quality and safe delivery of services to patients according to care plan. Uses equipment and supplies safely, effectively, and efficiently.

• Consistently utilizes a holistic approach considering physical, psych/social, spiritual, educational, safety and related criteria appropriate to the age of patients served in assigned service area.

• Provides education to staff on the proper use of equipment.

• Accurately documents and maintains required departmental, company and regulatory paperwork in a timely manner.

• Maintains familiarity with the functionality of all lines of medical equipment.

Qualifications

Education:

  • High School or Vocational School

Licensure/Certifications:

  • Valid driver’s license when driving any vehicle for work-related reasons.

  • IA Child Abuse Mandatory ReporterTraining in state(s) where providing care

  • IA Adult Dependent Abuse Mandatory Reporter Training in state(s) where providing care

Minimum Experience:

  • Five years’ experience in repair and maintenance of Home Medical Equipment.

Apply Today!

  • Ready to take the next step in your healthcare career? Apply now to join our team + make a meaningful impact in the lives of those we serve through compassionate care.

What UnityPoint Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

UnityPoint Health logo

About UnityPoint Health

Sourced by ZipRecruiter

At UnityPoint Health, we provide care in nine regions throughout Illinois, Iowa, and Wisconsin. As the nation's fourth largest nondenominational health system in America, UnityPoint Health keeps people at the center of all we do. We are looking for dynamic and talented individuals to join our team. You'll find opportunities for every sized dream.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1995

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