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Patient Services Assistant Jobs in Iowa (NOW HIRING)

Core Derm

Patient Services Specialist

Clinton, IA

$16 - $21.10/hr

Communicate effectively with patients to assist in access to care by answering telephone and other ... service oriented manner, replying to inquiries, patient needs for information, and other parties ...

DMOS

Patient Services Specialist

West Des Moines, IA · Hybrid

$17.25 - $23.50/hr

As a Patient Services Specialists you will have the opportunity to be a kind and helpful voice on ... Efficiently take in information while researching, to organize thoughts and quickly assist the ...

DMOS

Patient Services Specialist

West Des Moines, IA · On-site

$18.50 - $25.25/hr

As a Patient Services Specialists you will have the opportunity to be a kind and helpful voice on ... Efficiently take in information while researching, to organize thoughts and quickly assist the ...

DMOS

Patient Services Specialist

West Des Moines, IA · On-site

$17.25 - $23.50/hr

As a Patient Services Specialists you will have the opportunity to be a kind and helpful voice on ... Efficiently take in information while researching, to organize thoughts and quickly assist the ...

UnityPoint Health

Imaging Services Asst

Norwalk, IA · On-site

$16.25 - $21.50/hr

Your clinical skills, compassion, and commitment to creating a positive patient experience help ... Responsibilities * Assist physicians during patient exams and procedures * Room patients, record ...

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Patient Services Assistant information

See Iowa salary details

$10

$17

$25

How much do patient services assistant jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for patient services assistant in Iowa is $17.83, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $21.01 per hour, depending on experience, location, and employer.

What is a patient services assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

What are the key skills and qualifications needed to thrive as a patient services assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What are the main challenges patient services assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

Is being a patient services assistant a stressful job?

Patient Services Assistants often experience a moderate level of stress due to managing patient interactions, scheduling, and administrative tasks in a healthcare environment. The job requires strong communication skills and the ability to handle busy periods, but stress levels can vary based on workload and workplace support.

What are the duties of a patient services assistant?

A patient services assistant is responsible for greeting patients, scheduling appointments, updating patient records, and assisting with administrative tasks in healthcare settings. They often communicate with patients and healthcare staff, use electronic health record systems, and ensure a smooth patient experience.
More about Patient Services Assistant jobs

What are the most commonly searched types of Patient Services jobs in Iowa?

The most popular types of Patient Services jobs in Iowa are:

What are popular job titles related to Patient Services Assistant jobs in Iowa?

For Patient Services Assistant jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Patient Services Assistant jobs in Iowa look for?

The top searched job categories for Patient Services Assistant jobs in Iowa are:

What cities in Iowa are hiring for Patient Services Assistant jobs?

Cities in Iowa with the most Patient Services Assistant job openings:

Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $37,078 per year, or $17.8 per hour.

Patient Services Assistant

UnityPoint Health

Waterloo, IA • On-site

Part-time

Medical, Dental, Retirement, PTO

Re-posted 14 days ago

UnityPoint Health rating

7.3

Company rating: 7.3 out of 10

Based on 362 frontline employees who took The Breakroom Quiz

304th of 893 rated healthcare providers

Job description

Overview
Waterloo, IA
Part-time, 12 hours per week, 7a-3:30p
The Patient Services Assistant (PSA) is the liaison between patients, family members, providers, and healthcare team members to address patient needs or concerns. The PSA serves as a resource for patients regarding healthcare policies and programs to ensure compliance. The PSA also coordinates and provides administrative support as directed.
Why UnityPoint Health?
At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:
  • Expect paid time off, parental leave, 401K matching and an employee recognition program.
  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
  • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
  • Greets all patients, families, physicians, and staff with a welcoming attitude and ascertains their needs.
  • Monitors various office needs such as nursing supplies, forms centers, new employee orientation and Epic binders weekly.
  • Provide accurate communication between patient and healthcare teams.
  • Answer phone and direct callers to appropriate resource.
  • Communicates and coordinates any unresolved patient/family issues promptly to clinical leadership.
  • Answers the patients' needs directly utilizing provided position resources.
  • Reports needs promptly to proper leadership.
  • Communicates with scheduling department any patient concerns regarding schedule or cancelations.
  • Serves as a resource for patients and patients' families needing direction or information.
  • Maintains knowledge of policies, procedures and programs as required in order to maintain compliance and brings any questions or concerns regarding compliance to the immediate attention of their department leader.
  • Effectively uses software applications in the course of assigned duties.
  • Attends and participates in department meetings and customer service trainings where warranted.
  • Communicate professionally with both internal and external individuals with our company mission, vision, and values in mind.
  • Independently apply critical thinking and problem-solving skills.
  • Serve as a back-up to onsite Administrative Support office duties when needed.

Qualifications
Education:
  • High School diploma or equivalent and be 18 years of age required.

Experience:
  • One (1) year previous clerical, customer service or other experience in a health care setting with general knowledge of computer skills and keyboarding required.

License(s)/Certification(s):
  • None.

What UnityPoint Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About UnityPoint Health

Sourced by ZipRecruiter

At UnityPoint Health, we provide care in nine regions throughout Illinois, Iowa, and Wisconsin. As the nation's fourth largest nondenominational health system in America, UnityPoint Health keeps people at the center of all we do. We are looking for dynamic and talented individuals to join our team. You'll find opportunities for every sized dream.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1995

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