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Patient Services Associate Jobs in Iowa (NOW HIRING)

Mahaska Health

Culinary Services Associate

Oskaloosa, IA · On-site

$13.25 - $17.25/hr

At Mahaska Health, the Culinary Services Associate supports the daily operations of the hospital ... Patient trays and snacks will be prepared in accordance with physician's diet order and the ...

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All JobsPatient Services Associate JobsPatient Services Associate Jobs in Iowa

Patient Services Associate information

See Iowa salary details

$12

$17

$23

How much do patient services associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for patient services associate in Iowa is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.42 per hour, depending on experience, location, and employer.

What is a patient services associate?

A Patient Services Associate is a healthcare professional responsible for assisting patients with administrative tasks in medical facilities such as hospitals or clinics. Their duties typically include scheduling appointments, verifying insurance information, answering patient inquiries, and managing patient records. They serve as the primary point of contact for patients, ensuring a smooth and positive experience throughout their visit. Strong communication and organizational skills are essential for this role. Patient Services Associates play a crucial part in supporting both patients and medical staff.

What are the key skills and qualifications needed to thrive as a patient services associate?

To thrive as a Patient Services Associate, you need strong organizational, customer service, and administrative skills, typically supported by a high school diploma or equivalent. Familiarity with electronic health records (EHR) systems, scheduling software, and office equipment is commonly required. Outstanding interpersonal communication, problem-solving abilities, and a calm demeanor under pressure are valuable soft skills. These qualities are essential for providing a positive patient experience and ensuring smooth clinic or hospital operations.

What are some common challenges faced by patient services associates, and how can they be effectively managed?

Patient Services Associates often juggle multiple responsibilities such as managing patient check-ins, scheduling appointments, and handling sensitive information, which can lead to a fast-paced and sometimes stressful work environment. Common challenges include dealing with high patient volumes, addressing urgent requests, and ensuring accuracy in patient data entry. Effective communication, strong organizational skills, and the ability to remain calm under pressure are crucial for managing these challenges. Many healthcare organizations provide training and support systems to help Patient Services Associates develop these skills and succeed in their roles.

What is the difference between Patient Services Associate vs Medical Receptionist?

AspectPatient Services AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentClinics, hospitals, healthcare officesMedical offices, clinics, outpatient facilities
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationGreeting patients, scheduling appointments, answering phones, data entry

The Patient Services Associate and Medical Receptionist roles share similar environments and responsibilities, such as patient interaction and appointment scheduling. However, Patient Services Associates often have additional duties like insurance verification and patient communication, making their role slightly broader in healthcare settings.

What are the most commonly searched types of Patient Services jobs in Iowa?

The most popular types of Patient Services jobs in Iowa are:

Patient Services Associate jobs near you
Infographic showing various Patient Services Associate job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $37,033 per year, or $17.8 per hour.

Patient Services Representative

Crescent Community Health Center

Asbury, IA • On-site

$17 - $20/hr

Other

Posted 6 days ago

Job description

Patient Services Representative

Crescent Community Health - Dubuque, IA 52001

Salary Range $17.00 - $20.00 Hourly Position Type Full Time Education Level High School Travel Percentage None Category Admin - Clerical

Description

Why Crescent Community Health Center? Crescent is a mission driven and patient centered organization. We provide medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. We work hard to bring high quality affordable health care to all in our community. We believe we provide a diverse, fun, and inclusive workforce with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance. We are looking for someone who wants to make a difference as a Patient Services Representative.

The Patient Services Representative at Crescent Community Health Center is responsible for providing exceptional service to patients by managing their appointments, answering inquiries, and ensuring a smooth and efficient flow of operations within the healthcare facility. This role is crucial in maintaining patient satisfaction and supporting the healthcare team's efforts in delivering quality care. Key Responsibilities:

  • Greet patients and visitors warmly and professionally, ensuring a welcoming environment.
  • Schedule and manage patient appointments efficiently, coordinating with healthcare providers to optimize clinic operations.
  • Answer phone calls and respond to patient inquiries promptly, providing accurate information and assistance.
  • Maintain patient records and ensure confidentiality in accordance with healthcare regulations and policies.
  • Assist patients with the registration process, verifying insurance information, and updating personal details as necessary.
  • Collaborate with medical staff to facilitate patient care and address any concerns or issues that may arise.
  • Handle billing and payment processing, explaining charges and assisting patients with financial inquiries.
  • Participate in team meetings and contribute to continuous improvement initiatives to enhance patient services.
  • Ensure compliance with Crescent Community Health Center's standards and procedures, maintaining a high level of professionalism at all times.
Qualifications

Required Education: High school diploma or equivalent is required.

Preferred Education - An associate degree or certification in healthcare administration or a related field is preferred. Required Experience: Minimum of 1-2 years of experience in a healthcare setting, preferably in patient services or customer service roles.

Preferred Experience: Experience with electronic medical records (EMR) systems is highly desirable. Previous experience in a community health center or similar environment is advantageous. Required Skills and Abilities: Excellent interpersonal and communication skills, with the ability to interact effectively with patients, families, and healthcare professionals. Strong organizational skills and attention to detail, ensuring accurate patient information management and scheduling. Proficiency in computer applications and ability to learn new software systems quickly. Ability to handle sensitive information with confidentiality and professionalism. Demonstrated problem-solving skills and ability to manage multiple tasks in a fast-paced environment. Commitment to providing high-quality patient care and exceptional customer service.

Pre-employment physical, TB test, and drug screen required. EOE

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