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Patient Services Associate Jobs in Iowa (NOW HIRING)

Access Dubuque

Member Services Coordinator

Dubuque, IA · Hybrid

... Patient Services Representative Crescent Community Health Center Charter Sales Flight Coordinator ... Associates Share this Job Cottingham & Butler/ SISCO About the Company ABOUT THE COTTINGHAM ...

Compass Group

PATIENT TRANSPORTER

Davenport, IA · On-site

$16/hr

As the market leader in Environmental Services (EVS), we support nearly 1,300 accounts, many of ... Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace ...

Compass Group

PATIENT TRANSPORTER (FULL TIME)

Davenport, IA · On-site

$14.75 - $20/hr

Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace ... Legal Services, and Choice Auto and Home Program * Full-time positions also offer the following ...

Sentara

Patient Care Specialist

Stuart, IA · On-site

$17.25 - $22/hr

Associate Level degree or higher in lieu of the required experience will be considered Experience ... Service experience ( Required ) * 1 year experience with Health Insurance Plans, Medical Records ...

Iowa Dental Associates

Patient Coordinator

Cedar Rapids, IA · On-site

$16.75 - $22.25/hr

We're looking for a friendly, organized, and service-oriented Patient Coordinator to be the first smile our patients see and the last one they remember. As a Patient Coordinator, you'll play a vital ...

Iowa Dental Associates

Patient Coordinator

Cedar Rapids, IA

$16.75 - $22.25/hr

We're looking for a friendly, organized, and service-oriented Patient Coordinator to be the first smile our patients see and the last one they remember. As a Patient Coordinator, you'll play a vital ...

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All JobsPatient Services Associate JobsPatient Services Associate Jobs in Iowa

Patient Services Associate information

See Iowa salary details

$12

$17

$23

How much do patient services associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for patient services associate in Iowa is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.42 per hour, depending on experience, location, and employer.

What is a patient services associate?

A Patient Services Associate is a healthcare professional responsible for assisting patients with administrative tasks in medical facilities such as hospitals or clinics. Their duties typically include scheduling appointments, verifying insurance information, answering patient inquiries, and managing patient records. They serve as the primary point of contact for patients, ensuring a smooth and positive experience throughout their visit. Strong communication and organizational skills are essential for this role. Patient Services Associates play a crucial part in supporting both patients and medical staff.

What are the key skills and qualifications needed to thrive as a patient services associate?

To thrive as a Patient Services Associate, you need strong organizational, customer service, and administrative skills, typically supported by a high school diploma or equivalent. Familiarity with electronic health records (EHR) systems, scheduling software, and office equipment is commonly required. Outstanding interpersonal communication, problem-solving abilities, and a calm demeanor under pressure are valuable soft skills. These qualities are essential for providing a positive patient experience and ensuring smooth clinic or hospital operations.

What are some common challenges faced by patient services associates, and how can they be effectively managed?

Patient Services Associates often juggle multiple responsibilities such as managing patient check-ins, scheduling appointments, and handling sensitive information, which can lead to a fast-paced and sometimes stressful work environment. Common challenges include dealing with high patient volumes, addressing urgent requests, and ensuring accuracy in patient data entry. Effective communication, strong organizational skills, and the ability to remain calm under pressure are crucial for managing these challenges. Many healthcare organizations provide training and support systems to help Patient Services Associates develop these skills and succeed in their roles.

What is the difference between Patient Services Associate vs Medical Receptionist?

AspectPatient Services AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentClinics, hospitals, healthcare officesMedical offices, clinics, outpatient facilities
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationGreeting patients, scheduling appointments, answering phones, data entry

The Patient Services Associate and Medical Receptionist roles share similar environments and responsibilities, such as patient interaction and appointment scheduling. However, Patient Services Associates often have additional duties like insurance verification and patient communication, making their role slightly broader in healthcare settings.

What are the most commonly searched types of Patient Services jobs in Iowa?

The most popular types of Patient Services jobs in Iowa are:

Patient Services Associate jobs near you
Infographic showing various Patient Services Associate job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $37,033 per year, or $17.8 per hour.

Member Services Coordinator

Access Dubuque

Dubuque, IA • Hybrid

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Member Services Coordinator

Cottingham & Butler/ SISCO

1 Positions

ID: 4918929008

Posted On 09/12/2025

Refreshed On 07/30/2026

Job Overview

Member Service Coordinator

Location: Dubuque, IA (hybrid).

What Our Member Service Coordinators Do and Why It's Important:

Member Service Coordinators play a key role in delivering our advocacy services, serving as a trusted resource for members as they navigate their employer benefits. In this role, you will help individuals understand their coverage, resolve issues, and connect them with the care and resources they need—ensuring a seamless experience through phone, email, and chat interactions.

In addition, Member Service Coordinators support participants throughout their company's wellness program by answering questions and assisting with a variety of program-related needs.

We are seeking candidates who are confident guiding individuals through benefit questions and delivering a high-touch, supportive level of service. This role is a great fit for individuals with experience in roles such as receptionist, scheduler, insurance verification, or within a medical environment, as well as those with strong customer service skills who are looking to make a meaningful impact.

Schedule:

The standard work week for this position will be Monday through Friday, 8-5pm.

Full-Time Benefits - Most benefits start day 1

  • Medical, Dental, Vision Insurance
  • Flex Spending or HSA
  • 401(k) with company match
  • Profit-Sharing/Defined Contribution (1-year waiting period)
  • PTO/Paid Holidays
  • Company-paid ST and LT Disability
  • Maternity Leave/Parental Leave
  • Subsidized Parking
  • Company-paid Term Life/Accidental Death Insurance

About Cottingham and Butler's Health and Wellness Division

Cottingham and Butler's Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.

Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn (https://www.linkedin.com/company/cottingham-&-butler/) | Facebook (https://www.facebook.com/cottinghambutler)

Primary Contact

12213

Human Resources

,

563-587-5104

Phone

Phone

Phone

563-587-5922

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Customer Service

Health Care

Insurance

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

943

Job REQ #

4918929008

# Positions

1

Start Date

20250912

End Date

20260913

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Share this Job

Cottingham & Butler/ SISCO

About the Company

ABOUT THE COTTINGHAM & BUTLER COMPANIES

Cottingham & Butler is one of the largest insurance brokers in the U.S. with over 1,200 employees dedicated to providing our clients with advice and insurance products to manage the risks they face. Better Every Day. That's our promise to our employees and our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, endless opportunities for our employees, and a growth track record that continues to outperform the industry.

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