Patient Access Manager Jobs in Iowa (NOW HIRING)

Under the direction and guidance of the Director of Revenue Cycle. The Patient Access Manager is responsible for all aspects of BMC patient access functions including registration/admitting. The manager organizes personnel and prioritizes workflow to ensure that all patients have an effective and efficient registration process.

Characteristic duties include:

• Providing supervisory leadership and timely support to supervising employees, including but not limited to hiring, orienting, training, scheduling, evaluating and managing any disciplinary situations.
• Ensuring efficient and customer-oriented patient registration processes are used.
• Evaluating and redesigning processes to ensure performance at the highest efficiency at all times.
• Responding professionally to quality service and/or customer complaints.
• Creating and maintaining departmental staffing schedules.
• Monitoring departmental efficiencies.
• Attending workshops, seminars and meetings as scheduled.
• Ensuring all departmental documentation is current, including but not limited to job description, evaluations, training, policies and procedures, DNV requirements and performance improvement.
• Providing departmental training and leading staff meetings on a regular basis.
• Being available and responsive to departmental issues after hours on an on-call basis.
• Auditing and monitoring system input for data integrity including Meditech data entry by supervising personnel.
• Developing and maintaining positive working relationships with BMC personnel and maintaining service excellence.
• Ensuring that proper information and documentation is obtained by staff to facilitate the execution of billing and collection functions in a timely and efficient manner.
• Collaborating with the Director of Revenue Cycle and other leaders to support revenue cycle initiatives, system enhancements, and change management impacting pre-registration.
• Performing other duties as assigned.

Performance standards include:

• Reviewing inpatient and outpatient registrations each month in order to assess training needs based on error rates.
• Maintaining staff turnover rate at/or below level established by the CFO on annual basis.
• Ensuring that patient accounts that require insurance verification not completed prior to registration are forwarded to Patient Access within 24 hours.
• Attending continuing education courses and or seminars to maintain knowledge on current healthcare issues as applicable.
• Coordinating training and orientation of new employees, on-going education for all current staff.
• Managing customer concerns in a timely manner.
• Completing documentation for personnel management, DNV and Performance Improvement on time.

Minimum qualifications include:

• Bachelor's degree
• Five plus years hospital registration experience.
• Three plus years supervisory experience.
• Excellent customer service and communication skills are required
• Knowledge of medical terminology
• Demonstrated ability to communicate effectively both orally and written
• Demonstrated ability to analyze performance data and use metrics to improve workflows, quality, and service outcomes.
• 3 years of progressive experience in healthcare registration, scheduling, pre-registration, clinic operations or revenue cycle operations.
• Proficiency with electronic health records and registration/financial systems and standard office software (Microsoft Office).
• Ability to maintain confidentiality and handle sensitive information in accordance with HIPAA and organizational standards.
• Demonstrated customer service orientation and ability to de-escalate concerns while supporting patient access and experience.
• Ability to work independently, prioritize multiple demands, and meet deadlines in a high-volume environment.

Preferred qualifications include:

• Demonstrated knowledge of federal and state guidelines within a county medical facility
• Five+ years supervisory experience
• Master's degree in healthcare administration, business, or related field.

Work shift: 7:15a-3:45p (United States of America)

Benefits (FT/PT): Retirement - IPERS, Education Assistance, Employee Health & Wellness, PTO, Free Parking, Health Insurance, Supplemental Insurance, 529 College Savings Plan, and more!

Broadlawns Medical Center is an Equal Opportunity Employer