Remote Patient Access Representative Jobs in Iowa

University of Iowa Health Care's department of Patient Financial Services is seeking a Revenue Cycle Representative (RCR) with Psychiatric Patient Access (Psychiatric Admissions) as an entry-level customer service and financial related position in the healthcare industry and within the department of Patient Financial Services.

Psychiatric Admissions will be expected to provide exceptional customer service to our external customers: patients, patient families, insurance contacts, etc; as well as internal customers.  This role must demonstrate the ability to prioritize, multi-task & quickly change focus in fast-paced team environment.   Psychiatric Admissions will be expected to provide accurate and comprehensive information (verbally and in writing) to patients, outside agencies and various administrative and management personnel regarding all third-party interactions, patient billing and customer service activities.  

This position is primarily a combination of remote and onsite (hybrid) work locations.  Remote work must be performed at an offsite location within the State of Iowa.  Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor.  Remote eligibility will be evaluated upon a satisfactory job training opportunity.  Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

University of Iowa Health Care-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.

WE CARE Core Values:

    Welcoming - We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education.
    Excellence - We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.
    Collaboration - We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork-guided by compassion-is the best way to work.
    Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.  
    Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.  
    Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.  

Position Responsibilities: 
Analyze and verify patient demographic, insurance eligibility and financial information/responsibility for accurate claim submission and reimbursement.  
    Review accounts and initiate pre-certification, pre-authorization, referral forms and other requirements related to managed care; route to appropriate departments as needed.
    Advise patients and/or family members about their healthcare accounts and link patients to the available funding sources such as: Medicaid, Healthcare Marketplace, Payment Plans and Uncompensated Care. 
    Identify & report undesirable trends and reimbursement modeling errors or underlying causes of incorrect payment; review allowed variances from third party payers. 
    Be expected to maintain a high level of accuracy to meet productivity and quality requirements.
    Identify trends and/or work processes for potential process improvements. 
    Review and analyze report data to provide status updates to leadership.  
    Communicate with providers, payers, patients, internal departments, co-workers, and Coordinator's to resolve issues. 
    Work with court system to provide time sensitive documents and ensure that deadline dates are met and that UI Health Care is in compliance.    
    Maintain  extensive working knowledge and expertise based around payer regulations/policies, financial classifications and financial assistance programs.  
    Build and maintain solid working relationships with clinical staff, referral sources, insurance companies, medical providers and public.

Classification Title: Revenue Cycle Representative (Psychiatric Admissions)

Department: Patient Financial Services (PAM)

Pay Grade: 2B
This position will include an additional 5% to base salary for high intensity a high-volume and high intensity patient contact.

Schedule: Monday - Friday, 8:00am - 5:00pm

Percent of Time: 100%

Location: Medical Center University, 200 Hawkins Drive, Iowa City, IA 52242
This position is primarily a combination of remote and onsite (hybrid) work locations.  Remote work must be performed at an offsite location within the State of Iowa.  Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor.  Remote eligibility will be evaluated upon a satisfactory job training opportunity.  Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Equipment:

    Onsite - The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies can be found in the supply closet.

    Hybrid - while working onsite, the department will provide a workstation which contains 3 (three) monitors, a laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies. When working offsite, the employee will take their laptop/power cord to carry back and forth, a second docking station/power cord to keep offsite. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, in addition to the university-issued laptop, which will serve as a third monitor due to its built-in camera function, a keyboard, and a mouse. Employees will be required to provide a photo of the domicile office setup and perform an internet speed test by visiting https://www.speedtest.net/ with a minimum 30mb download and 10mb upload reflecting a University of Iowa IP address, then providing a screenshot of the speed test to HR.  The employee's remote workstation should replicate the onsite setup as if they were working onsite at HSSB.

    Remote - when working offsite, the department will provide the employee with a laptop/power cord, docking station/power cord, headset. Prior to working offsite and at their own expense, the employee will be required to obtain or possess 2 (two) monitors, in addition to the university-issued laptop, which will serve as a third monitor due to its built-in camera function, a keyboard, and a mouse. Employees will be required to provide a photo of the domicile office setup and perform an internet speed test by visiting https://www.speedtest.net/ with a minimum 30mb download and 10mb upload reflecting a University of Iowa IP address, then providing a screenshot of the speed test to HR.  The employee's remote workstation should replicate the onsite setup as if they were working onsite at HSSB.