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Patients Access Representative Jobs in Iowa (NOW HIRING)

Access Dubuque

Patient Access Representative

Dubuque, IA · On-site

$22/hr

Patient Access Representative Southwest Health 1 Positions ID: 80487 Posted On 09/02/2025 Refreshed ... Registers patients for services performed at Southwest Health. * Ensures patient records are up-to ...

Lifepoint Health

Patient Access Representative

Clive, IA · On-site

$16.25 - $20.75/hr

Interview patients for all pertinent account information and verify insurance coverage. The Patient Access Representative will also assist the Admission Coordinator with verifying insurance ...

UnityPoint Health

Patient Access Rep

Marshalltown, IA · On-site

$16 - $20.50/hr

Job ID: 184492 Overview Patient Access Representative Marshalltown Hospital Department: Patient ... Educate patients on financial obligations, including point of service ( POS ) collections and ...

UnityPoint Health

Patient Access Representative

Sioux City, IA · On-site

$17.25 - $22/hr

Monday-Friday 10:30am-7:00pm Do you love interacting with patients in a one on one setting and value great customer service? If so this is the position for you! The Patient Access Representative is ...

UnityPoint Health

Patient Access Representative

Fort Dodge, IA · On-site

$16.75 - $21.25/hr

As a Patient Access Representative, you'll keep things running smoothly by handling admissions ... You'll be the go-to person for answering questions, helping patients find their way, and making ...

UnityPoint Health

Patient Access Rep

Fort Dodge, IA · On-site

$16.75 - $21.25/hr

A s a Patient Access Representative, you'll keep things running smoothly by handling admissions ... You'll be the go-to person for answering questions, helping patients find their way, and making ...

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Patients Access Representative information

What is the difference between Patients Access Representative vs Medical Secretary?

AspectPatients Access RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient scheduling, insurance verification, registration, front desk dutiesScheduling appointments, managing correspondence, medical record management

Both roles involve administrative tasks in healthcare settings, but Patients Access Representatives focus more on patient intake and insurance processes, while Medical Secretaries handle administrative support and documentation. They often work together in healthcare environments to ensure smooth patient flow and efficient office operations.

Is it hard to be a patient access representative?

Being a patient access representative involves handling administrative tasks such as scheduling, verifying insurance, and assisting patients, which requires strong communication and organizational skills. The role can be demanding due to the need for accuracy, multitasking, and managing patient interactions, but it is generally manageable with proper training and experience.

What do you need to be a Patients Access Representative?

To become a Patients Access Representative, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and familiarity with medical billing and scheduling software. Some positions may require previous experience in healthcare or administrative roles, and certifications such as Certified Patient Access Representative (CPAR) can enhance job prospects.

What are popular job titles related to Patients Access Representative jobs in Iowa?

For Patients Access Representative jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Patients Access Representative jobs in Iowa look for?

The top searched job categories for Patients Access Representative jobs in Iowa are:

What cities in Iowa are hiring for Patients Access Representative jobs?

Cities in Iowa with the most Patients Access Representative job openings:

Patients Access Representative jobs near you

Patient Access Representative

Dubuque, IA • On-site

Access Dubuque
See more jobs at Access Dubuqueexternal

$22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Patient Access Representative

Southwest Health

1 Positions

ID: 80487

Posted On 09/02/2025

Refreshed On 08/09/2026

Job Overview

Requirements

  • Must have a high school diploma, GED, or equivalent.

  • Six months to one year experience with customer relations required

  • Knowledge of basic office procedures/equipment and computer systems required

  • Familiarization with medical terminology and prior health care experience preferred

  • ​Certification in Basic Life Support (BLS) preferred.

Work Hours

We’re growing and expanding our Patient Access team!

  • We are seeking a full-time (36 hours/ week) Patient Access Representative to work as a Float in various departments.

-We are seeking a full-time (40 hours/ week) Patient Access Representative to work Monday- Friday, 7:30 AM- 4:00 PM, in our Orthopedic Institute and Call Center.

  • We are seeking a casual (fill in as needed) Patient Access Representative

Job Summary

The primary responsibilities of the Patient Access Representative are to arrange for efficient and orderly registration of Emergency, Inpatients and Outpatients. A patient access representative ensures that accurate patient information is collected and that patients are aware of hospital policies and procedures. These duties will be performed in a “Customer oriented” professional manner.

Essential Job Functions and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

  1. Registers patients for services performed at Southwest Health.

  2. Ensures patient records are up-to-date: demographics, employer, and emergency contacts

  3. Scans all necessary paperwork into system (face sheet, insurance card, patients’ order, Driver’s License, and any other signed documentation)

  4. Gathers necessary patient information including outpatient physician orders, diagnosis, emergency notification numbers, and insurance information

  5. Obtains necessary signatures on registration related documents.

  6. Verifies insurance eligibility and benefits.

  7. Obtains Medicaid eligibility from the online Forward Health program and changes the patients account accordingly.

  8. Processes Medicare patients through the designated electronic verification program to obtain medical necessity for scheduled procedures.

  9. Collects/requests out-of-pocket liabilities from patients upfront and applies, adjusts, and reconciles daily point-of-service cash reports. Refers patient accounts to financial counselors when further explanation/education is needed regarding denied authorizations, out-of-pocket liabilities, coverage options, or payment plans.

  10. Cross-trains and is well versed in a minimum of three areas of patient access.

  11. Obtains signature from patient on Advance Beneficiary Notice (ABN) if the procedure didn’t pass medical necessity.

  12. Exhibits professionalism in appearance, speech, and conduct. Ensures that services are provided in accordance with state and federal regulations.

  13. Adheres to Southwest Health’s value-based behavior standards.

  14. Understands and adheres to Southwest Health compliance and HIPAA standards as they appear in the Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.

  15. Performs other duties and responsibilities as requested or required.

Contact Information

Southwest Health

Attn: Human Resources

1400 Eastside Rd

Platteville, WI 53818

Phone: (608) 342-0998

Email: [email protected]

Fax: (608) 342-5015

Benefits

Southwest Health is truly an outstanding place to work. A full benefit package is available for employees working 20 hours/week or greater which includes: Health, Dental, Vision and Life insurance. Also available are long and short term disability, cell phone discount, flexible spending plan, paid time off, retirement plan with an employer contribution, fitness membership discount as well as use of exercise equipment at the facility.

Primary Contact

13894

Miranda Koch

HR Generalist, Human Resources

608-342-4796

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Location

Platteville, WI

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

PTO (Paid Time Off)

Tuition Reimbursement

Qualifications

Education

High School/GED

Company ID

1250

Job REQ #

# Positions

1

Start Date

20250902

End Date

20261230

Featured Job

0

TH Ad

0

TH Comments

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Southwest Health

About the Company

Southwest Health is a non-profit healthcare system offering southwest Wisconsin a range of services within our various facilities. Our locations include a hospital and clinic in Platteville, Southwest Health Behavioral Services, a clinic, Eye Center, and rehab services facility in Cuba City, Darlington, and Kieler Wisconsin.

We are a model healthcare organization that provides the highest quality at the lowest possible cost to create healthier communities. The Joint Commission has awarded Southwest Health a full accreditation as a Health Care Organization because we strive to provide the best care possible and prove it by meeting the Joint Commissions' standards for high-quality care. Southwest Health has been named a Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. These awards and the awards won in the past, speak to the commitment Southwest Health has for safety, patient experience, and creating a healthier southwest Wisconsin. This accreditation marks Southwest Health' fourth consecutive year of receiving the Guardian Excellence award for inpatient Patient Experience.

Southwest Health features four family medicine clinics, four Eye Center locations, Birth Center, a specialty services with cardiology, ENT, and Interventional Pain, a state-of-the-art Orthopedic Institute housing physical, occupational, and speech therapies, and 24-hour emergency services, to name just a few.

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