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Overnight Help Desk Jobs (NOW HIRING)

Pet Food Express

IT Help Desk Technician I

Concord, CA · On-site

$25 - $30/hr

Reporting to the Service Desk Supervisor, the IT Help Desk Level 1 Technician is an entry-level ... Occasional (sometimes overnight) travel to stores and warehouse facilities for installations and to ...

TEKsystems

Overnight Service Desk Analyst

Chicago, IL

$75K - $92K/yr

The Senior Service Desk Analyst will work independently, and as part of a team, to deliver ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Overnight Service Desk Analyst

Chicago, IL · On-site

$21.25 - $28.75/hr

The Senior Service Desk Analyst will work independently, and as part of a team, to deliver ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Concentric LLC

Service Desk Analyst II

Toledo, OH

$20.50 - $28/hr

Ability to walk users through step-by-step solutions, helping them remotely or on-site when ... Requires travel up to 25%, some overnight travel may be required. *This is subject to change at any ...

Concentric LLC

Service Desk Analyst II

Toledo, OH · On-site

$20.50 - $28/hr

Ability to walk users through step-by-step solutions, helping them remotely or on-site when ... Requires travel up to 25%, some overnight travel may be required. *This is subject to change at any ...

Concentric LLC

Service Desk Analyst II

Toledo, OH · On-site

$20.50 - $28/hr

Ability to walk users through step-by-step solutions, helping them remotely or on-site when ... Requires travel up to 25%, some overnight travel may be required. *This is subject to change at any ...

ASM Research

Service Desk Lead

Lorton, VA · On-site

The Help Desk Lead oversees the daily operations of the internal IT Help Desk, ensuring timely ... Coordinate shift handoff with both the day shift lead/manager and the overnight/weekend team to ...

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Overnight Help Desk information

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How much do overnight help desk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for overnight help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does an overnight help desk professional do?

An Overnight Help Desk professional provides technical support to users during nighttime or non-standard business hours. They handle issues such as password resets, system errors, and connectivity problems, often serving as the first point of contact for employees or clients needing assistance. Their role is crucial for organizations that operate 24/7, ensuring that technology-related problems are addressed promptly to minimize downtime. They may also monitor systems for outages and escalate more complex issues to specialized IT staff if needed.

What are the key skills and qualifications needed to thrive as an overnight help desk professional?

To thrive as an Overnight Help Desk professional, you need strong troubleshooting abilities, comprehensive knowledge of IT systems, and typically a degree or certification in information technology. Familiarity with ticketing systems like ServiceNow, remote access tools, and common operating systems is often required. Excellent communication, patience, and the capacity to work independently during off-hours are vital soft skills. These competencies ensure timely and effective technical support, maintaining organizational productivity and user satisfaction during overnight shifts.

What are some common challenges faced by overnight help desk professionals and how can they be addressed?

Overnight Help Desk professionals often encounter unique challenges such as handling urgent technical issues with limited on-site support and maintaining alertness during non-traditional hours. They may also need to troubleshoot problems without immediate escalation options, requiring strong problem-solving skills and resourcefulness. Building a clear communication channel with daytime teams and documenting all incidents thoroughly can help ensure smooth handovers and consistent service. Staying organized and following established protocols are key to successfully managing the overnight workload.

What is the difference between Overnight Help Desk vs Night Support Technician?

AspectOvernight Help DeskNight Support Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentHelp desk, call center, remote supportOn-site or remote technical support during night shifts
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, corporate IT teams
Common Search IntentNight IT support, overnight help desk jobsNight technical support roles, support technician night shift

Both Overnight Help Desk and Night Support Technician roles involve providing technical support during night hours and require similar IT certifications. The main difference lies in terminology; 'Help Desk' emphasizes customer support and troubleshooting, often remotely, while 'Support Technician' may include more hands-on or on-site technical tasks. Both roles serve similar industries and are sought after for night shift IT support positions.

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What cities are hiring for Overnight Help Desk jobs?

Cities with the most Overnight Help Desk job openings:

What are the most commonly searched types of Help Desk jobs?

The most popular types of Help Desk jobs are:

What states have the most Overnight Help Desk jobs?

States with the most job openings for Overnight Help Desk jobs include:

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Overnight Help Desk jobs near you
Infographic showing various Overnight Help Desk job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Technician I

Pet Food Express

Concord, CA • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Pet Food Express rating

5.7

Company rating: 5.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Pet Food Express is seeking a reliable problem solver and team player with customer service skills to join our IT Help Desk team! Reporting to the Service Desk Supervisor, the IT Help Desk Level 1 Technician is an entry-level role that works with our stores, warehouse, and corporate office to support users, resolve IT issues and work on IT projects and goals. This role works both remotely and in person, depending on the location being supported. The ideal candidate thrives in a collaborative and dynamic environment, is personable and comfortable interacting with a wide variety of stakeholders, and has the ability to learn and adapt quickly.If you think you have what it takes, but don't necessarily check every box in the job description, we encourage you to still apply. We'd like to learn more about you and see if you could be a great fit for our team!
Please Note: After several weeks of initial on-site training is complete, this position is a hybrid role, involving on-site work at our corporate office (Concord, CA), stores and other facilities. Candidates who are fully remote or outside of reasonable commuting distance will not be considered.
Responsibilities:
  • Serve as the first point of contact for employees from our corporate office, warehouse and retail stores seeking technical assistance
  • Work with the team to evaluate, implement, document, and increase adoption of new systems and processes to improve the efficiency, confidentiality, integrity and availability of systems and data
  • Triage, troubleshoot, resolve, and escalate customer and technical support issues with IT systems (e.g., point-of-sale, desktops, laptops, accessories, software, cloud applications, telephones, and mobile devices) and network connectivity issues (e.g., Wi-Fi, wired, and VPN access) utilized by employees in person or remote, via telephone, remote control, email, and our ticketing system
  • Provision and deprovision employee accounts and access to IT systems and applications, including user and group administration in Active Directory, Microsoft Entra ID and the Microsoft 365 Admin Centers
  • Image, configure, maintain, and physically install corporate and store IT systems, including Windows PCs and the limited number of Mac devices in use
  • Conduct new user orientations and training on IT systems for corporate and store employees
  • Create and update requests, incidents, and process documentation to facilitate communication, eliminate duplication of effort and continually improve our processes and systems
  • Follow and help to create documented procedures, standards and escalate exceptions to appropriate personnel
  • Occasional (sometimes overnight) travel to stores and warehouse facilities for installations and to troubleshoot IT systems
  • Other duties as assigned
Qualifications:
Customer Service & Communication
  • Demonstrated ability to provide patient, professional and effective customer service to users with varying levels of technical knowledge
  • Clear verbal and written communication skills and a collaborative, solutions-oriented approach
  • Ability to create clear, accurate and complete ticket notes, technical documentation and user instructions
Technical Skills
  • Foundational hands-on knowledge of Windows 10/11, Microsoft 365 applications, Android and iOS, and common PC and peripheral hardware; familiarity with macOS/Apple computers a plus (limited install base)
  • Ability to systematically diagnose common login, software, printing, mobile-device, wired/wireless connectivity and hardware issues, following documented procedures and escalating when appropriate
  • Ability to install and configure computers, monitors, printers, scanners, phones, tablets and software, and to replace common components such as memory, storage and peripherals
  • Experience with hardware lifecycle management, including device imaging, physical-to-virtual (P2V) conversions, asset tracking and end-of-life retirement/disposal
  • Experience supporting Warehouse Management System (WMS) devices, such as handheld scanners and warehouse-rated mobile computers, a plus
  • Experience supporting VoIP phone systems or conferencing/collaboration hardware, a plus
Account, Identity & Security
  • Basic understanding of account access, password resets, multifactor authentication, permissions and secure identity-verification practices, including user and group administration in Active Directory, Microsoft Entra ID and the Microsoft 365 Admin Center
  • Ability to learn new technologies and follow established security, access-control and data-handling procedures
Networking
  • Basic understanding of networking concepts, including Wi-Fi, Ethernet, IP addressing, DHCP, DNS and VPN connectivity
  • Working knowledge of physical network infrastructure, including cabling, patch panels, switches and SD-WAN devices
Organization & Availability
  • Strong organization and time-management skills, including the ability to prioritize incidents based on urgency and business impact
  • Availability to participate in the stated on-call, after-hours and weekend rotation
  • Ability to travel to company locations as required, with a valid California driver's license and a driving record acceptable under company policy
  • Ability to perform occasional lifting/moving/carrying of items weighing up to 50-75lbs.
Preferred Qualifications:
  • Associate's degree in a technical, business, or related field preferred
  • Six to twelve months of customer-facing technical support, service desk, desktop support, retail technology support or comparable troubleshooting experience
  • Experience supporting point-of-sale, ERP, and/or Warehouse Management Systems and related retail devices, such as scanners, payment terminals, receipt printers and network-connected peripherals
  • Exposure to account provisioning and deprovisioning using an identity-management or directory platform
  • Experience with a ticketing system, remote-support tool, endpoint-management or imaging platform, or mobile-device-management system
  • CompTIA A+ or comparable entry-level IT support certification or training
  • Pursuit of or interest in advancing certifications such as CompTIA Network+ or Security+, or Microsoft certifications (e.g., MD-102: Endpoint Administrator, MS-900: Microsoft 365 Fundamentals)
PFE Perks:
  • Grow with us: Many potential career paths and options for advancement within the company
  • Pet Friendly Workplace - bring your well-behaved pup!
  • Generous in-store employee discount that extends to your family
  • Health with FSA options, dental, vision insurance, even pet insurance!
  • Plan for the future: 401k with employer match
  • Get Rewarded: Employee referral bonuses
  • Competitive Paid Time Off

The salary range for this position is expected to be $25 - $30 per hour. Pet Food Express determines starting salary based on many factors, including but not limited to, local market rate, the qualified pool of candidates, internal compensation practices, a candidate's actual skills and experience.
About the Company
Pet Food Express is a leading California-based pet specialty retailer with a passion for improving the lives of pets and their owners. Our philosophy revolves around the belief that pets are part of the family, deserving of the best care possible. Since our inception, Pet Food Express has been committed to making a positive impact on the communities we serve by promoting responsible pet ownership, supporting various animal welfare initiatives, and ensuring pets are happy, healthy and homed. With over 60 locations across the state, Pet Food Express has become a trusted destination for pet parents seeking high-quality products and personalized advice from knowledgeable and dedicated staff.
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities.
Pet Food Express is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, sexual orientation, gender identity, or any other characteristics protected by applicable law. This applies to all Pet Food Express activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. Pet Food Express also provides reasonable accommodation of religion and disability in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pet Food Express is a place where everyone can learn and grow. However you identify and whatever your background, please apply if this is a role that would make you excited to come to work every day.
For applicants in our San Francisco, or Los Angeles locations: Pursuant to the San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

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