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Operations Support Analyst Jobs in Florida (NOW HIRING)

TECO

Sr. Desktop Support Analyst, Progression

Lutz, FL · On-site

$21 - $28/hr

Bearss Operations Center State and City: Florida - LUTZ Shift: 8 Hr. X 5 Days Hiring Manager: Warren Wilson Recruiter: Mark Koener TITLE: Desktop Support Analyst Progression PERFORMANCE COACH: Lead ...

Acap

Compliance Support Analyst

Miami, FL · On-site

Backed by a leadership team and operational experts with deep expertise across insurance ... Support Analyst. This is an entry level position that will assist with basic compliance functions ...

Topbuild

Operations Support Specialist

Panama City, FL · On-site

$13 - $30/hr

Your Responsibilities Searching for an energetic operational support professional who enjoys ... Perform accounting and/or financial analysis. * Monitor credit and collections activities. * Manage ...

New

TruTeam

Operations Support Specialist

Panama City, FL · On-site

$13 - $30/hr

Your Responsibilities Searching for an energetic operational support professional who enjoys ... Perform accounting and/or financial analysis. * Monitor credit and collections activities. * Manage ...

New

RedStream Technology

Desktop Support Analyst

Tampa, FL

$22 - $29.50/hr

Desktop Support Analyst Tampa, FL On-Site, Contract role Our client's technology department ... operation and user productivity. Maintain accurate and up-to-date documentation of technical ...

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Operations Support Analyst information

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How much do operations support analyst jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for operations support analyst in Florida is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $27.31 per hour, depending on experience, location, and employer.

What are some common challenges faced by Operations Support Analysts, and how can they effectively address them?

Operations Support Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex system issues, and balancing multiple priorities under tight deadlines. To effectively address these challenges, analysts benefit from strong organizational skills, clear communication with both technical and non-technical teams, and a proactive approach to problem-solving. Leveraging knowledge bases, documenting solutions, and continually updating technical skills also help ensure efficient and accurate support for operational processes.

What is the difference between Operations Support Analyst vs Business Analyst?

AspectOperations Support AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in business, IT, or related field; certifications like ITIL or Six Sigma are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are beneficial
Work EnvironmentSupports daily operations, troubleshooting, and process improvements within IT or operations teamsAnalyzes business needs, documents requirements, and recommends solutions for organizational improvements
Employer & Industry UsageUsed across industries like finance, telecom, and IT for operational efficiencyCommon in consulting, finance, and corporate sectors for project and process analysis

The Operations Support Analyst focuses on maintaining and improving daily operational processes, often troubleshooting and supporting IT systems. In contrast, the Business Analyst concentrates on analyzing business needs and recommending solutions to enhance organizational performance. While both roles require similar educational backgrounds and certifications, their core responsibilities and work environments differ significantly.

What are the key skills and qualifications needed to thrive as an Operations Support Analyst, and why are they important?

To thrive as an Operations Support Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field, often supported by a relevant degree. Familiarity with ticketing systems, data analysis tools (like Excel or SQL), and IT service management platforms (such as ServiceNow) is typically required. Excellent communication, attention to detail, and a collaborative mindset help you excel in supporting teams and resolving operational issues efficiently. These competencies are vital for ensuring smooth business operations, minimizing downtime, and delivering effective support to internal and external stakeholders.

What does an Operations Support Analyst do?

An Operations Support Analyst is responsible for monitoring, maintaining, and improving the efficiency of business operations within an organization. They analyze workflow processes, resolve operational issues, and provide technical support to ensure smooth day-to-day activities. Their role often involves collaborating with different departments, preparing reports, and recommending solutions to optimize performance. Additionally, they may assist in implementing new systems or technologies to enhance productivity and support organizational goals.
What are popular job titles related to Operations Support Analyst jobs in Florida? For Operations Support Analyst jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Operations Support Analyst jobs in Florida look for? The top searched job categories for Operations Support Analyst jobs in Florida are:
What are popular job titles related to Operations Support Analyst jobs in FL? For Operations Support Analyst jobs in FL, the most frequently searched job titles are:
Operations Support Analyst jobs near you
Infographic showing various Operations Support Analyst job openings in Florida as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 83% Full Time, 9% Part Time, 2% Temporary, and 4% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $47,526 per year, or $22.8 per hour.

Sr. Desktop Support Analyst, Progression

New Mexico Gas Co - Peoples Gas - Tampa Electric

Lutz, FL

$21.25 - $28.50/hr

Full-time

Re-posted 14 days ago

Job description

Title: Sr. Desktop Support Analyst, Progression 
Company: Tampa Electric Company
Location: Bearss Operations Center 
State and City: Florida  -  LUTZ
Shift: 8 Hr. X 5 Days

Hiring Manager:  Warren Wilson

Recruiter: Mark Koener 

TITLE:                                              Desktop Support Analyst Progression

PERFORMANCE COACH:              Lead Desktop Analyst

COMPANY:                                      Tampa Electric

DEPARTMENT:                                Technology

This position can be hired at any level within the job family progression, based on education and experience, but seeking to ideally hire at the Sr. level. 

FOCUS AREAS

 -  - Barco KVM Support, Microsoft, Apple IOS, NERC.

POSITION CONCEPT

The Desktop Support Analyst has a primary function to provide personalized service to Business Partners by identifying sources of customer technology-related problems and providing a resolution. Possess a strong technical understanding of the various hardware, software and networking systems.

Focus Areas:

  • Service Now
  • Network Connectivity
  • Active Directory
  • Troubleshooting computers and laptops

Advancement in Progression

Advancement to a higher level is based on value added to the Company through increased duties, responsibilities and accomplishments. Advancement is not automatic, i.e., based solely on time in the job, but will be based on direct observation of the team member’s performance, accomplishments, qualifications and the business and/or technical needs of the department.

PRIMARY DUTIES AND RESPONSIBILITIES â€“ All Levels

In each of the levels of the Desktop Support Analyst:

  • Determine the appropriate course of action within the incident management process (ITIL).
  • Works under limited supervision on non-routine, moderately technical assignments.
  • Regularly use judgment in work assignments and decision making that affect operations.
  • Provide a solution to technology related problems, issues and questions, or escalate them to the appropriate support areas.
  • Utilize and update knowledgebase
  • Follow-up on existing issues to ensure satisfactory and timely customer resolution (incident closure)
  • Update and close ServiceOne tickets for work being performed.
  • Maintain technical/professional knowledge by reviewing publications, establishing personal networks, attending training.
  • Required to work at various locations during storm restoration efforts.

Licenses/Certifications

 

Required:            Valid Driver’s License.

PHYSICAL DEMANDS/ REQUIREMENTS

Tasks may require handling objects up to 25 pounds on a routine basis.

 

ASSOCIATE DESKTOP SUPPORT ANALYST 

Additional Duties and Responsibilities

  1.  Provide initial phone support/first contact resolution of desktop/laptop problems and application interface issues following the guidelines for IT Service Desk.
  1. Complete password resets for remote and in-house Business Partners for various systems.
  2. Perform basic email client administration.
  3. Maintain and monitor Active Directory to perform account administration, password changes, group changes, and account expiration changes.
  4. Provide support on technical issues including account administration, data security, data restores, IT policy enforcement and software installation.
  5. Escalate unresolved problems to higher level support team members. Document resolution in knowledge base for future reference.
  1. Provide desk side support to team members located at various locations on issues that require direct access to the PC or laptop for issues noted above.

QUALIFICATIONS

Education

Required:            High School Diploma or equivalent.

Preferred:           Associate’s degree in a computer-related field or business administration with a concentration in Computer science.

Licenses/Certifications

 

Required:            ITIL certification or to be obtained 6 months of employment in this position.

Related Experience

 

Required:            2 years of customer service or IT related experience.

Preferred:           3 years of IT related or desktop support experience. 

Knowledge/Skills/Abilities (KSA)

 

Required:

  • Strong focus on customer care.
  • Excellent verbal and written communication skills and organizational skills.
  • Excellent problem-solving techniques and listening skills.
  • Ability to perform email administration, remote control, and server data restorations for routine calls.
  • Ability to multitask efficiently and accurately.
  • Maintain focus in an environment with frequent interruptions.
  • General knowledge of Microsoft Office applications, Windows operating systems, and basic networking skills.
  • Ability to analyze and repair hardware related issues on desktop and laptop computers.

DESKTOP SUPPORT ANALYST 

Additional Duties and Responsibilities

  1. Research and resolve the more difficult and complex problems that have been escalated to next level.  
  2. Create and maintain documentation of complex procedures and provide status updates to customers.
  3. Participate in team projects that enhance the quality or efficiency of the Service Desk and/or in the support of customer applications.
  4. Maintain strong working knowledge of all the equipment and systems supported by the Service Desk by keeping current with all documentation.
  5. Mentor associate desktop support analysts.
  6. Provide support for customer moves and setups for new team members.

Education

 

Required:            High School Diploma or equivalent

 

Preferred:           Associate’s or Bachelor’s degree in a computer-related field or business administration with concentration in computer science.

Licenses/Certifications

 

Required:            ITIL certification or to be obtained 6 months of employment in this position.

 

Preferred:           Microsoft Certified Product Specialist (MCP), A+ Certification, or related certifications, training or equivalent experience.

Related Experience

 

Required:           3 years of IT-related experience.

                              An Associate’s Degree may be considered with 1 years of experience

Additional Knowledge/Skills/Abilities (KSA)

 

Required:           Proficient knowledge of incident management processes, problem management    processes, call management, mainframe operation and PC computing environment.

PHYSICAL DEMANDS/ REQUIREMENTS

Tasks may require handling objects up to 25 pounds on a routine basis.

SENIOR DESKTOP SUPPORT ANALYST 

Additional Duties and Responsibilities

  1. Research and resolve technical and more difficult and complex problems that previous levels cannot resolve.
  2. Assist team members with more difficult problems, referring problems to systems’ groups or other technical support as required.
  3. Train new team members with various functions, duties, manuals, and team members to minimize interruptions to the user.
  4. Mentor desktop support analysts.

Education

 

Required:            High School Diploma or equivalent

 

Preferred:           Associate’s or Bachelor’s degree in a computer-related field or business administration with concentration in computer science.

  1.  

Licenses/Certifications

 

Required:            ITIL certification or to be obtained 6 months of employment in this position, and Microsoft Certified Product Specialist (MCP), A+ certification, or related certifications, training, or equivalent experience.  

Related Experience

 

Required:            5 years of related IT experience. 

Bachelor’s degree and 1 year of experience may be considered or an Associate degree and 3 years of experience may be considered.

Additional Knowledge/Skills/Abilities (KSA)

 

Required:           Ability to mentor, train and effectively transfer knowledge to other desktop support analysts.

                       Proficient in ten to fifteen applications/processes within IT.

PHYSICAL DEMANDS/ REQUIREMENTS

Tasks may require handling objects up to 25 pounds on a routine basis.

LEAD DESKTOP SUPPORT ANALYST 

Additional Duties and Responsibilities

  1. Research and resolve more difficult and complex problems that have been escalated to the next level.
  2. Analyze and identify trends in incident resolution.
  3. Mentor other peers on hardware and software analysis and resolution.
  4. Provide customer training in the field of desktop/laptop use, mobile users, remote access,  email systems, printers, and multifunctional devices.
  5. Participate or lead larger projects that will implement changes on desktop systems and applications throughout the company. Develop, define and communicate technical procedures for products supported by IT.
  6. Provide support to the Asset Management group to include installation of desktops, laptops, printers, and miscellaneous peripherals.
  7. Work closely with management on daily issues and long-term projects.
  8. Contribute to the improvement of the department’s service to the organization through creative thinking and idea sharing.
  9. Talk with team members and research problems and find solutions, communicates with programmers to explain software errors or recommend changes.
  10. Perform the role of incident manager as needed.

Education

 

Required:            High School Diploma or equivalent.

 

Required:            Associate’s or Bachelor’s degree in a computer-related field or business administration with concentration in computer science.

Licenses/Certifications

 

Required:            ITIL certification or to be obtained 6 months of employment in this position, and Microsoft Certified Product Specialist (MCP), A+ certification, or related certifications, training, or equivalent experience.

 

Valid Florida Driver’s License.  

 

Preferr

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