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Operations Support Analyst Jobs in Florida (NOW HIRING)

Citigroup, Inc.

Trade Support Analyst

Tampa, FL · On-site

$48K - $63K/yr

Trade Support Analyst is a developing professional role. This role identifies policy and applies ... Activities will include independently processing and closing loans within a complex loan operations ...

Performance Food Group

Sales Support Analyst

Tampa, FL · On-site

$27/hr

Administrative & Sales Operations Support * Prepare reports and presentations for the Sales and ... Aged Inventory / Shipper depletion analysis * Smart Stock Program Compliance Marketing & Sales ...

SVS Group

Client Migration Support Analyst

Tampa, FL · On-site

$24 - $27.50/hr

Client Migration Support Analyst ?? 100% In-Office | Financial Services Environment Be the Trusted ... Gain exposure to enterprise-level banking operations and migrations * Join SVS Group's network ...

Nomura International

Support Analyst 2

Jacksonville, FL · On-site

$95K - $125K/yr

Provide 24/7 support for critical Windows and Red Hat Linux infrastructure Technical Operations ... Log file analysis and troubleshooting using system logs * Linux backup and recovery procedures

Nomura International

Support Analyst 2

Jacksonville, FL · On-site

$95K - $125K/yr

Provide 24/7 support for critical Windows and Red Hat Linux infrastructure Technical Operations ... Log file analysis and troubleshooting using system logs * Linux backup and recovery procedures

Cognizant

Desktop Support Analyst

Orlando, FL · On-site

$21.75 - $29.25/hr

... . • Level 2 onsite support for complex customer issues and ability to support Tier 1 VIPs • ... Analyze the symptoms of the problem to properly identify the cause of the issue in order to ...

RELX Group plc

Account Support Analyst

Boca Raton, FL · On-site

$36K - $61K/yr

... maximize operational efficiencies, and improve customer experience. Our solutions help our ... The Account Support Analyst supports the organization in achieving revenue goals, ensuring customer ...

FIS

Client Support Analyst

Jacksonville, FL · On-site

Analyze issues, identify root causes, and coordinate with internal teams to deliver resolutions ... Basic understanding of financial services concepts (e.g., banking operations, cash management)

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Operations Support Analyst information

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How much do operations support analyst jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for operations support analyst in Florida is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $27.31 per hour, depending on experience, location, and employer.

What are some common challenges faced by Operations Support Analysts, and how can they effectively address them?

Operations Support Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex system issues, and balancing multiple priorities under tight deadlines. To effectively address these challenges, analysts benefit from strong organizational skills, clear communication with both technical and non-technical teams, and a proactive approach to problem-solving. Leveraging knowledge bases, documenting solutions, and continually updating technical skills also help ensure efficient and accurate support for operational processes.

What is the difference between Operations Support Analyst vs Business Analyst?

AspectOperations Support AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in business, IT, or related field; certifications like ITIL or Six Sigma are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are beneficial
Work EnvironmentSupports daily operations, troubleshooting, and process improvements within IT or operations teamsAnalyzes business needs, documents requirements, and recommends solutions for organizational improvements
Employer & Industry UsageUsed across industries like finance, telecom, and IT for operational efficiencyCommon in consulting, finance, and corporate sectors for project and process analysis

The Operations Support Analyst focuses on maintaining and improving daily operational processes, often troubleshooting and supporting IT systems. In contrast, the Business Analyst concentrates on analyzing business needs and recommending solutions to enhance organizational performance. While both roles require similar educational backgrounds and certifications, their core responsibilities and work environments differ significantly.

What are the key skills and qualifications needed to thrive as an Operations Support Analyst, and why are they important?

To thrive as an Operations Support Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field, often supported by a relevant degree. Familiarity with ticketing systems, data analysis tools (like Excel or SQL), and IT service management platforms (such as ServiceNow) is typically required. Excellent communication, attention to detail, and a collaborative mindset help you excel in supporting teams and resolving operational issues efficiently. These competencies are vital for ensuring smooth business operations, minimizing downtime, and delivering effective support to internal and external stakeholders.

What does an Operations Support Analyst do?

An Operations Support Analyst is responsible for monitoring, maintaining, and improving the efficiency of business operations within an organization. They analyze workflow processes, resolve operational issues, and provide technical support to ensure smooth day-to-day activities. Their role often involves collaborating with different departments, preparing reports, and recommending solutions to optimize performance. Additionally, they may assist in implementing new systems or technologies to enhance productivity and support organizational goals.
What are popular job titles related to Operations Support Analyst jobs in Florida? For Operations Support Analyst jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Operations Support Analyst jobs in Florida look for? The top searched job categories for Operations Support Analyst jobs in Florida are:
What are popular job titles related to Operations Support Analyst jobs in FL? For Operations Support Analyst jobs in FL, the most frequently searched job titles are:
Operations Support Analyst jobs near you
Technical Support Analyst

Technical Support Analyst

ACI Infotech

Fort Lauderdale, FL

Other

Posted 25 days ago

Job description

Job Title: Technical Support Analyst

Location: Ft Lauderdale, Hollywood, Miramar area( Hybrid)

12+ months of Contract
Job Summary:
Technical Support Analyst, first point of contact for technical issues, answering calls and working on Technical Support issues to resolve common problems quickly and efficiently.
  • Respond to support tickets from employees experiencing technical difficulties with their hardware, software, or network.
  • Troubleshoot and resolve basic issues, such as resetting passwords, resolving printer connectivity problems, or installing approved software.
  • Escalate more complex problems to higher-level IT staff when a known solution is not readily available.
  • Document and track all support requests and their resolutions in a ticketing system to build an internal knowledge base.
  • Assist with device configuration and setup for new employees.
  • Perform remote and in-person support, which may include assisting staff at the Warehouse with their IT equipment.

--Warehouse activity which involves inventory management for IT equipment and general material handling, picking, packing, and shipping IT equipment to Work at Home Users and tracking deliveries with FedEx Ship Manager software (this specific experience is desired).

The warehouse component of the job involves inventory management for IT equipment and general material handling.

  • Track IT inventory, including laptops, monitors, keyboards, and other peripherals, using an asset management system.
  • Receive new equipment by unloading shipments, verifying contents against purchase orders, and inspecting for any damage.
  • Prepare outgoing shipments of IT hardware, ensuring items are accurately documented, packed, and labeled.
  • Perform cycle counts to verify that physical inventory matches digital records.
  • Use warehouse equipment, such as pallet jacks, to move and store equipment safely.
  • Maintain a clean and organized work environment in both the IT staging area and the main warehouse.

Technical and organizational skills:

  • Basic knowledge of computer hardware, software, and network concepts.
  • Familiarity with inventory or warehouse management systems (WMS) is a plus.
  • Proficiency in common office software (e.g., Microsoft Office Suite).
  • Excellent organizational skills and strong attention to detail for managing inventory accuracy.
  • Physical ability to perform manual labor, including lifting and moving items up to 50 lbs or more.

Interpersonal and communication skills:

  • Strong verbal and written communication skills for assisting and training employees.
  • Good problem-solving abilities to troubleshoot and resolve issues logically.
  • Strong customer service skills to assist users effectively and patiently.
  • The ability to be self-motivated and work productively with little supervision.

ACI (Advanced Computing International) is a Global Technology Services, Products & Solutions Company focused on designing and delivering the next generation applications and digital experiences for businesses and consumers. We specialize in Big Data & Analytics, Digital Transformation, IT Service Management, Cognitive Solutions, Artificial Intelligence, IOT & Future Networks, DevOps, Enterprise Applications & Managed Infrastructure Services & Industry Specific Solutions.

Leveraging the insights gained from working on innovative solutions and disruptive technologies, ACI develops Solutions to enhance business performance, accelerate product & applications time-to-market, harmonize Consumer Experiences and streamline their business operations. ACI works with clients across different business sectors: Financial Services, Healthcare, Manufacturing, Hi-Tech, Media, Utilities, Public sector, Retail, Telecom, E-commerce & Logistics, and Higher Education. ACI s core DNA is built on Innovation and co-existence to build a collaborative ecosystem where companies and consumers win.

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