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Office Assistant Jobs in Springfield, IL (NOW HIRING)

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Office Assistant information

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How much do office assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for office assistant in Springfield, IL is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.96 per hour, depending on experience, location, and employer.

What is an office assistant?

Office assistants are administrative professionals who help keep an office running smoothly by performing a variety of clerical and organizational tasks. Their duties often include answering phones, scheduling appointments, filing documents, managing correspondence, and supporting other staff members with day-to-day operations. Office assistants play a crucial role in ensuring that the office operates efficiently and effectively. They may also handle data entry, order supplies, and assist with basic bookkeeping tasks. The specific responsibilities can vary depending on the size and type of the organization.

What does an office assistant do?

As an office assistant, you are responsible for conducting daily administrative tasks in an office environment. You may be asked to answer telephone calls and emails, take messages, schedule appointments, greet customers or clients, make copies, maintain records, and manage office inventory and supplies. Your responsibilities may vary depending on the kind of office you work in, and some jobs may require special skills or education, like medical billing knowledge or experience as a paralegal.

What are some common challenges faced by office assistants, and how can they be effectively managed?

Office Assistants often juggle multiple tasks simultaneously, such as managing schedules, handling correspondence, and supporting various staff members. A common challenge is prioritizing tasks efficiently, especially during busy periods or when urgent requests arise. Effective time management, clear communication with supervisors and colleagues, and staying organized with tools like calendars and task lists can help manage these demands. Proactively seeking clarification on priorities and being adaptable to shifting needs are also key to succeeding in this role.

What are the key skills and qualifications needed to thrive as an office assistant, and why are they important?

To thrive as an Office Assistant, you need strong organizational skills, attention to detail, and basic proficiency in office administration, often supported by a high school diploma or equivalent. Familiarity with office software such as Microsoft Office Suite, email platforms, and common office equipment is typically required. Excellent communication, time management, and a proactive attitude help you stand out in this role. These skills and qualities ensure efficient office operations, effective support to staff, and a smoothly running workplace.

What is the difference between Office Assistant vs Receptionist?

AspectOffice AssistantReceptionist
Primary RoleSupports administrative tasks, manages files, assists with office operationsGreets visitors, answers phones, manages front desk activities
Required SkillsOrganizational skills, basic computer proficiency, multitaskingCommunication skills, customer service, phone etiquette
Work EnvironmentOffice settings, administrative departmentsFront desk, reception area, customer-facing roles
Common CertificationsNone required, but administrative certifications helpfulNone required, customer service experience preferred

While both roles support office functions, an Office Assistant handles a broader range of administrative tasks behind the scenes, whereas a Receptionist primarily manages front desk duties and visitor interactions. The roles often overlap but serve different focal points within an organization.

More about Office Assistant jobs
What are the most commonly searched types of Office jobs in Springfield, IL? The most popular types of Office jobs in Springfield, IL are:
What are popular job titles related to Office Assistant jobs in Springfield, IL? For Office Assistant jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Office Assistant jobs in Springfield, IL look for? The top searched job categories for Office Assistant jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Office Assistant jobs? Cities near Springfield, IL with the most Office Assistant job openings:
Office Assistant jobs near you
Infographic showing various Office Assistant job openings in Springfield, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,068 per year, or $18.8 per hour.

Medical Office Associate - Receptionist - Pittsfield (4961)

Southern Illinois University School of Medicine

Springfield, IL • On-site

$17.50 - $19.25/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Salary: $17.50 - $19.25 Hourly
Location : Pittsfield, IL
Job Type: Civil Service
Job Number: 2402177
Department: Family and Community Medicine/Pittsfield-SMS
Opening Date: 07/15/2026
Closing Date: 8/10/2026 2:00 PM Central
FLSA: Non-Exempt
Bargaining Unit: N/A
Shift: Days
ExemptorNon_Exempt: Non-Exempt
We recommend using the following browsers to complete the application:
Desktop: Google Chrome, Edge with Chromium
Mobile: Google Chrome, Safari
Description
This position: 1) Maintains patient clinical and billing information over the telephone and as patients present to clinic; 2) Ensures patient data is accurate and up to date; 3) Collects patient payments and provides initial assistance with billing and insurance problems; 4) Answers and routes incoming phone calls, answers patient questions, and addresses complaints; and 5) Updating the Dental EHR with most up to date insurance information
*This position is ON SITE only*
Examples of Duties
70% Patient Receiving and Registration
  1. Receives and welcomes patients into the clinic.
  2. Interviews patients to obtain demographic and billing information and enters into the computer
  3. Accesses computer terminal to input, update, retrieve and review patient demographic and billing data for new and established patients
  4. Creates initial medical record for new patients and reviews new patient information.
  5. Obtains patient's signature on authorization forms
  6. Generates daily schedules, prints encounter forms and demographic information
  7. Scans patient insurance cards for indexing into the electronic health records
15% Telephones/Scheduling
  1. Answers incoming patient calls and handles appropriately, always following clinical protocols.
  2. Schedules same day, follow-up and acute appointments
  3. Route calls to dental staff as appropriate
10% Cashiering
  1. Collects payment at time of service, always knowledgeable of managed care co-pays.
  2. Completes and maintains necessary receipt register.
  3. Responsible for depositing bank deposits at local bank per written protocol
5% Other
  1. Handles patient complaints according to established policies.
  2. Provide backup to other clinic business office functions.

Qualifications
Credentials to be Verified by Placement Officer
  1. High school diploma or equivalent.
  2. Any one or any combination totaling one (1) year (12 months), from the categories below:
    1. Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
    2. Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.
    3. Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.
Knowledge, Skills & Abilities (KSAs)
  1. Working knowledge of medical terminology.
  2. Knowledge of computers and data entry.
  3. Skill in reading, comprehending, and following complex instructions.
  4. Organization skills, including time management and workflow.
  5. Oral and written communication skills.
  6. Ability to interact with and assist patients and their families.
  7. Ability to adapt and work under pressure and amid interruptions.
  8. Ability to work with people from a variety of cultural economic, and educational backgrounds.
  9. Ability to use a medical dictionary.
  10. Ability to keep patient information confidential.
  11. Ability to perform routine keyboarding accurately.
  12. Ability to establish priorities and function independently.
  13. Ability to lift 15 pounds of medical records.
  14. Ability to perform simple calculations (such as adding, subtracting, and totaling).
  15. Ability to function as a part of a team.
Condition of Employment: Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.
Supplemental Information
If you require assistance, please contact the Office of Human Resources at or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.
The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.
The SIU School of Medicine Annual Security Report is available online at This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."
Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.
Pre-employment background screenings required.
Paid time off: Includes 12 paid holidays per year. Accrual rates vary based on employment type and years of service
Paid sick time: Use for personal illness, doctor visits, or if your immediate family members fall ill
Health, Dental, and Life insurance
Optional life insurance: Your spouse and dependents can enroll in State term life and university-sponsored term life insurance.
Prescription: Plan participants enrolled in any state health plan have prescription drug benefits included in the coverage.
Long-term Disability Insurance
Flexible spending accounts: Optional, IRS tax-favored program that enables you to stretch medical expenses and dependent care dollars
Voluntary retirement accounts: Optional plans include the State of Illinois Deferred Compensation Plan (457) and Tax Deferred Annuity (403b).
Tuition Waiver/Tuition Reimbursement: Continue your graduate or undergraduate education with the help of tuition waivers or tuition reimbursement
Leaves of absence: Includes FMLA and Extended Sick Leave Benefits for qualified employees
Employee Assistance Program: Access free and confidential support, including counseling services, and information during difficult times
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