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Network Success Manager Jobs (NOW HIRING)

Rewards Network

Client Success Manager (Hybrid)

Chicago, IL · On-site +1

$34.25 - $38.70/hr

About Rewards Network For 41 years, Rewards Network has been helping restaurants grow revenue ... Job Overview The Client Success Manager is responsible for reviewing client accounts, maintaining ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site +1

Powered by a network of lenders and a data-driven matching engine, ChargeAfter streamlines the ... As the Customer Success Manager, you will play a critical role within the ChargeAfter Customer ...

Extreme Networks

Premier Success Manager

Carolina, RI · Remote

As a global networking leader, learn why there's no better time to join the Extreme team. Premier Success Manager If you're ready for a great career opportunity, now is the time to join Extreme ...

ChargeAfter

Customer Success Manager

Manhattan, NY

Powered by a network of lenders and a data-driven matching engine, ChargeAfter streamlines the ... As the Customer Success Manager, you will play a critical role within the ChargeAfter Customer ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site

Powered by a network of lenders and a data-driven matching engine, ChargeAfter streamlines the ... As the Customer Success Manager, you will play a critical role within the ChargeAfter Customer ...

ASSURED

Customer Success Manager

Manhattan, NY

Customer Success Manager We are looking for a Customer Success Manager to join our growing team. As ... Understanding of credentialing and network management processes in healthcare is a plus.

Urban Legend

Creator Success Manager

Alexandria, VA

Urban Legend's Creator Success Manager Urban Legend's Creator Success Manager will grow and support ... network. The ideal candidate will have experience in talent management and/or influencer marketing.

Kiln

Member Success Manager

Plano, TX · Hybrid

A Local Networking Expert: You have your finger on the pulse of the local tech and business ... About the Role: The Member Success Manager works in tandem with the local team and Community ...

Kiln

Member Success Manager

Phoenix, AZ · On-site

A Local Networking Expert: You have your finger on the pulse of the local tech and business ... About the Role: The Member Success Manager works in tandem with the local team and Community ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and ... Utilizes a network of relationships to collect and disseminate information, build support, and ...

Kiln

Member Success Manager

Meridian, ID · Hybrid

A Local Networking Expert: You have your finger on the pulse of the local tech and business ... About the Role: The Member Success Manager works in tandem with the local team and Community ...

Kiln

Member Success Manager

Plano, TX · Hybrid

A Local Networking Expert: You have your finger on the pulse of the local tech and business ... About the Role: The Member Success Manager works in tandem with the local team and Community ...

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How much do network success manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for network success manager in the United States is $106,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,500.00 and $128,000.00 per year, depending on experience, location, and employer.

What is a Network Success Manager?

A Network Success Manager is a professional who ensures that clients or partners achieve their desired outcomes when using a company's network products or services. They act as a bridge between the client and internal teams, helping to onboard new partners, resolve issues, and optimize network performance. Their role often involves providing technical support, monitoring network health, and proactively identifying opportunities for improvement. By building strong relationships, they help increase customer satisfaction and retention. Network Success Managers are common in technology, telecommunications, and SaaS companies.

How does a Network Success Manager typically collaborate with cross-functional teams to ensure client satisfaction?

As a Network Success Manager, you'll work closely with sales, engineering, and customer support teams to deliver seamless network solutions for clients. You’ll often serve as the primary point of contact, facilitating communication between clients and internal departments to resolve issues and implement improvements. Regular meetings and status updates are common, ensuring that all teams are aligned on project goals and client expectations. This collaborative environment not only helps you grow your network knowledge but also develops your skills in project management and client relations.

What is the difference between Network Success Manager vs Network Engineer?

AspectNetwork Success ManagerNetwork Engineer
CredentialsTypically requires certifications like CCNA, CCNP, or similar; focus on customer relations and project managementRequires technical certifications such as CCNA, CCNP, or CompTIA Network+; focus on network design and implementation
Work EnvironmentCustomer-facing roles, project coordination, and client support within organizations or service providersTechnical roles involving network setup, troubleshooting, and maintenance in IT or telecom environments
Employer & Industry UsageUsed by service providers, telecom companies, and large enterprises to ensure client network successCommonly employed in IT departments, telecom firms, and network infrastructure companies

The Network Success Manager focuses on client relationships, project management, and ensuring network solutions meet customer needs. In contrast, the Network Engineer handles technical network design, deployment, and troubleshooting. Both roles require networking certifications but differ in their primary responsibilities and work environment.

What are the key skills and qualifications needed to thrive as a Network Success Manager, and why are they important?

To thrive as a Network Success Manager, you need a solid understanding of relationship management, account management, and data analysis, often supported by a degree in business, communications, or a related field. Familiarity with CRM platforms (like Salesforce), data visualization tools, and project management software is typically required. Outstanding interpersonal skills, problem-solving abilities, and proactive communication help build trust and foster strong partnerships. These competencies are essential for driving client satisfaction, expanding network value, and ensuring long-term organizational success.
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Network Success Manager jobs near you
Client Success Manager (Hybrid)

Client Success Manager (Hybrid)

Rewards Network

Chicago, IL • On-site, Remote

$34.25 - $38.70/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

About Rewards Network
For 41 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty programs.
Our Culture
At Rewards Network, you'll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company's success. We take pride in partnering with the world's most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential.
Job Overview
The Client Success Manager is responsible for reviewing client accounts, maintaining client relationships, responding to questions and resolving issues. The individual in this role will also manage a book of business and deepen relationships with clients and help retain them on our platform. The Client Success Manager position plays a pivotal role in retaining and maximizing the value of the restaurants on the network. They will be assigned the portfolio of regional accounts, with a primary focus of retaining the accounts on the network (minimizing churn), reinforcing the value of our services (improving NPS scores), and upselling additional services (cash conversions).
This is a hybrid position and requires in office presence three days a week in Chicago (Tuesday-Thursday).
What you'll bring to the table: (Responsibilities)
  • Oversee the customer journey for an assigned portfolio of accounts, from onboarding a new customer through ongoing support, with the goal of maximizing customer satisfaction and loyalty.
  • Proactively identify and address customer issues, leading to minimized churn. (Examples: missing tickets, accounts receivables, managing exclusions.)
  • Respond to customer requests for support, guiding clients through product features and strategies to maximize the benefits they receive from our services.
  • Communicate with clients to ensure they are realizing the full value of our services, thereby improving Net Promotor Scores (NPS)
  • Identify opportunities within the assigned portfolio to introduce and upsell products (i.e. Cash)
  • Work closely with the regional manager and sales teams to execute strategies that enhance the customer satisfaction and business growth.
  • Monitor account health metrics and provide insights to leadership on portfolio status and renewal/conversion opportunities.
  • Share customer feedback and insights with the internal teams to shape future offerings.

Do you have the right mix of ingredients: (Requirements)
  • At least 3 years of related experience working with internal and external clients to support a sales organization. Customer/client service experience is required.
  • Must have previous experience responding to a high volume of calls and emails related to client service.
  • Must have a passion for client service.
  • Experience using a CRM system such as Salesforce
  • Proficiency with MS Excel, Word, PowerPoint, and Outlook.
  • Ability to work in a rapidly changing and growth-oriented environment with regularly changing priorities and developing opportunities.
  • Strong written and verbal communication skills.
  • Strong analytical and problem-solving skills and abilities.
  • Attention to detail and excellent organization skills along with self-motivation.
  • Ability to work independently and respond with flexibility.
  • Willingness to learn new skills and software applications.

What you'll love about us:
Comprehensive benefits package, which includes:
  • This is a full-time, nonexempt position; the base compensation for this opening is expected to be $34.25-$38.70 per hour ($71,240-$80,496 annualized), based on candidate experience, skills, and other factors.
  • Competitive Paid Time Off and company holidays
  • Generous dining reimbursement when you dine with our restaurant clients
  • 401(k) plan with a company match
  • Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
  • Partnership with Rx n Go, offering certain prescriptions for free
  • Two dental plan options and a vision plan
  • Flexible Spending Accounts and a pre-tax commuter benefit program
  • Accident, Critical Illness, and Hospital Indemnity Insurance Plans
  • Short Term and Long Term disability
  • Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
  • Employee Life Assistance Program
  • Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations
  • Catered lunches provided on Tuesday's in our Chicago office

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.
Expected Pay Range
$71,240-$80,496 USD

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