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Network Success Manager Jobs (NOW HIRING)

Kiln

Member Success Manager

Meridian, ID · On-site

A Local Networking Expert: You have your finger on the pulse of the local tech and business ... About the Role: The Member Success Manager works in tandem with the local team and Community ...

Urban Legend

Creator Success Manager

Alexandria, VA · On-site

Urban Legend's Creator Success Manager Urban Legend's Creator Success Manager will grow and support ... network. The ideal candidate will have experience in talent management and/or influencer marketing.

Kiln

Member Success Manager

Plano, TX · Hybrid

A Local Networking Expert: You have your finger on the pulse of the local tech and business ... About the Role: The Member Success Manager works in tandem with the local team and Community ...

Kiln

Member Success Manager

Plano, TX · On-site

A Local Networking Expert: You have your finger on the pulse of the local tech and business ... About the Role: The Member Success Manager works in tandem with the local team and Community ...

Kiln

Member Success Manager

Meridian, ID · On-site

A Local Networking Expert: You have your finger on the pulse of the local tech and business ... About the Role: The Member Success Manager works in tandem with the local team and Community ...

KILN LLC

Member Success Manager

Seattle, WA · On-site

A Local Networking Expert: You have your finger on the pulse of the local tech and business ... About the Role: The Member Success Manager works in tandem with the local team and Community ...

Kiln

Member Success Manager

Meridian, ID · Hybrid

A Local Networking Expert: You have your finger on the pulse of the local tech and business ... About the Role: The Member Success Manager works in tandem with the local team and Community ...

Kiln

Member Success Manager

Seattle, WA · Hybrid

A Local Networking Expert: You have your finger on the pulse of the local tech and business ... About the Role: The Member Success Manager works in tandem with the local team and Community ...

Darktrace Limited

Customer Success Manager

Los Angeles, CA · On-site

$100K - $120K/yr

... network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 ... In the Customer Success role, you will be managing a variety of named accounts across our global ...

Alpaca Health

Customer Success Manager

New York, NY · On-site +1

$80K - $160K/yr

We help clinicians get in-network with insurance, find their first caseload of clients, and ... Role: Customer Success Manager We are hiring a Customer Success Manager to help autism care ...

LifeWorks by Telus

Customer Success Manager

Customer Success Manager TELUS Health is empowering every person to live their healthiest life ... Foster a vibrant client community by facilitating best practice sharing, organizing networking ...

Polyhedra

GTM Success Manager

GTM Success Manager Global (Remote) As a Success Manager within the Go-To-Market (GTM) team at Polyhedra Network, you will drive the success and satisfaction of our partners, customers, and ecosystem ...

Alpaca Health

Customer Success Manager

San Francisco, CA · On-site

$80K - $160K/yr

We help clinicians get in-network with insurance, find their first caseload of clients, and ... Customer Success Manager We are hiring a Customer Success Manager to help autism care practices ...

Teams Squared

Customer Success Manager

Client Success Manager This is a remote position. We are looking for a Client Success Manager with ... Join our growing network of top-tier legal professionals and contribute to delivering structured ...

Alpaca Health

Customer Success Manager

New York, NY · On-site

$80K - $160K/yr

We help clinicians get in-network with insurance, find their first caseload of clients, and ... Customer Success Manager We are hiring a Customer Success Manager to help autism care practices ...

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All JobsNetwork Success Manager Jobs

Network Success Manager information

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$22K

$106.6K

$162.5K

How much do network success manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for network success manager in the United States is $106,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,500.00 and $128,000.00 per year, depending on experience, location, and employer.

What is a Network Success Manager?

A Network Success Manager is a professional who ensures that clients or partners achieve their desired outcomes when using a company's network products or services. They act as a bridge between the client and internal teams, helping to onboard new partners, resolve issues, and optimize network performance. Their role often involves providing technical support, monitoring network health, and proactively identifying opportunities for improvement. By building strong relationships, they help increase customer satisfaction and retention. Network Success Managers are common in technology, telecommunications, and SaaS companies.

How does a Network Success Manager typically collaborate with cross-functional teams to ensure client satisfaction?

As a Network Success Manager, you'll work closely with sales, engineering, and customer support teams to deliver seamless network solutions for clients. You’ll often serve as the primary point of contact, facilitating communication between clients and internal departments to resolve issues and implement improvements. Regular meetings and status updates are common, ensuring that all teams are aligned on project goals and client expectations. This collaborative environment not only helps you grow your network knowledge but also develops your skills in project management and client relations.

What is the difference between Network Success Manager vs Network Engineer?

AspectNetwork Success ManagerNetwork Engineer
CredentialsTypically requires certifications like CCNA, CCNP, or similar; focus on customer relations and project managementRequires technical certifications such as CCNA, CCNP, or CompTIA Network+; focus on network design and implementation
Work EnvironmentCustomer-facing roles, project coordination, and client support within organizations or service providersTechnical roles involving network setup, troubleshooting, and maintenance in IT or telecom environments
Employer & Industry UsageUsed by service providers, telecom companies, and large enterprises to ensure client network successCommonly employed in IT departments, telecom firms, and network infrastructure companies

The Network Success Manager focuses on client relationships, project management, and ensuring network solutions meet customer needs. In contrast, the Network Engineer handles technical network design, deployment, and troubleshooting. Both roles require networking certifications but differ in their primary responsibilities and work environment.

What are the key skills and qualifications needed to thrive as a Network Success Manager, and why are they important?

To thrive as a Network Success Manager, you need a solid understanding of relationship management, account management, and data analysis, often supported by a degree in business, communications, or a related field. Familiarity with CRM platforms (like Salesforce), data visualization tools, and project management software is typically required. Outstanding interpersonal skills, problem-solving abilities, and proactive communication help build trust and foster strong partnerships. These competencies are essential for driving client satisfaction, expanding network value, and ensuring long-term organizational success.
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Network Success Manager jobs near you
Member Success Manager

Member Success Manager

Kiln

Meridian, ID • On-site

Full-time

Posted 6 days ago

Job description

About Kiln:
Kiln is a flex office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces.
Kiln opened its first 2 locations in 2018 in Salt Lake City and Lehi, Utah and is rapidly expanding throughout the western United States. Kiln is pioneering the future of hybrid work within the niche of 'flex office' in the broader commercial real estate sector.
Our Core Values:
Human at the core
Achieve & Celebrate Together
Thoughtful and with Purpose
Always Evolving
Nothing short of Extraordinary
Scrappy & Ingenious
Our Mission:
Our mission is to change the world within the workplace, elevating the quality of life for our members and enabling teams to build in new and creative ways.
Our community lifts individuals, facilitates learning, and is creating a collective that is capable of things we cannot imagine.
About You:
  • A Creative Connector: You are the primary point of contact for the community, gifted at fostering "collisions" between members. You think creatively to bring entrepreneurs to Kiln and ensure they feel at home from their very first tour.
  • A Growth Catalyst: You thrive on the hunt. With a reliable sales pipeline and a strategic mind for pricing and negotiations, you are the engine that drives occupancy and maintains site profitability.
  • A Relationship Architect: You don't just sign contracts; you build partnerships. Through quarterly 1:1s and consistent follow-ups, you ensure high retention by deeply understanding and advocating for your members' needs.
  • A Seamless Onboarder: You are the "face" of the Kiln journey. From the first inquiry to the final move-in, you manage the details of onboarding and site induction to ensure a friction-free transition into the community.
  • A Local Networking Expert: You have your finger on the pulse of the local tech and business ecosystem. Your strong professional network allows you to identify inbound leads and capitalize on new sales opportunities effortlessly.
  • A Multi-Faceted Professional: Whether you're preparing a monthly newsletter, troubleshooting a member issue, or helping set up a high-energy event, you handle the spectrum of community management with poise and organization.

About the Role:
The Member Success Manager works in tandem with the local team and Community Director to creatively attract businesses and entrepreneurs to Kiln. As the primary point of contact for all sales opportunities and membership-related needs, this person plays a critical role in retention, sales, and revenue goals. You are the "face" of Kiln throughout the onboarding process and the entire life of a membership.
Goals and Objectives:
  • Personify Kiln's Core Values: Strive daily to achieve our mission through every interaction.
  • Drive Revenue & Growth: Support the Community Team in achieving high occupancy and promoting Kiln-provided service offerings.
  • Foster a Vibrant Environment: Create a welcoming community through strategic events and intentional relationship building between members.

As Member Success Manager, You Will:
  • Lead Sales & Membership: Execute tours, communicate the Kiln value proposition, and manage the full sales cycle-from initial inquiry to signed membership agreements and billing.
  • Drive Account Growth: Grow existing member accounts through proactive quarterly meetings, upselling, and term renewal conversations.
  • Cultivate Community "Collisions": Develop initiatives designed to foster connections, including member introductions, social media content, and active engagement on the Kiln member network.
  • Oversee Onboarding: Manage the entire new member experience, including welcome packets, site inductions, and ensuring a "friction-free" member experience.
  • Strategic Decision Making: Hold authority for member pricing, discounts, and local sales strategies in close partnership with the Community Director.
  • Support Events & Marketing: Ideate and execute strategic networking opportunities, and assist the team with the setup and breakdown of community events.

As Member Success Manager, You'll Need:
  • 3-6 years of experience in sales, partnerships, business development, hospitality, or community management.
  • A strong local network within the business and tech community.
  • Proven track record in account management, pricing decisions, and growth initiatives.
  • Exceptional organizational and multitasking skills with the ability to self-start and think creatively.
  • Strong verbal and written communication skills for professional proposals and member relations.
  • Experience overseeing or mentoring team members and executing at a strategic level.
  • Proficiency in modern SaaS platforms, including Google Suite, Hubspot, and other CRM management.
  • A College degree (four-year) is preferred, but not required.
  • Passion and understanding for Kiln's mission, values, and entrepreneurial communities.

Personal Qualities
  • People-first mindset
  • High integrity and accountability
  • Empathetic, dependable, and self-aware
  • Entrepreneurial spirit
  • Passion for building community
  • Genuine alignment with Kiln's mission and values

At Kiln, you're not just running a workspace-you're building something meaningful. If you love bringing people together, leading with purpose, and creating unforgettable experiences-we'd love to meet you.

Apply