Tier 1-2 IT Support Analyst Qualifications: - Associates/Bachelor's Degree in IT or related field. - 2-4 years of Remote Support experience. - MSP (Managed Services Provider) experience is required ...
Tier 1-2 IT Support Analyst Qualifications: - Associates/Bachelor's Degree in IT or related field. - 2-4 years of Remote Support experience. - MSP (Managed Services Provider) experience is required ...
Red Cup IT is seeking an MSP Technical Project Manager who will be responsible for planning, executing, and delivering technical projects for multiple managed services clients. The role involves ...
Red Cup IT is seeking an MSP Technical Project Manager who will be responsible for planning, executing, and delivering technical projects for multiple managed services clients. The role involves ...
Manager MSP Operations
$75K - $85K/yr
The Manager, MSP Operations defines, plans, and drives the successful implementation of new clients and expansion of service offerings for existing clients. This role also oversees technical support ...
Manager MSP Operations
$75K - $85K/yr
The Manager, MSP Operations defines, plans, and drives the successful implementation of new clients and expansion of service offerings for existing clients. This role also oversees technical support ...
Manager MSP Operations
$75K - $85K/yr
The Manager, MSP Operations defines, plans, and drives the successful implementation of new clients and expansion of service offerings for existing clients. This role also oversees technical support ...
Manager MSP Operations
$75K - $85K/yr
The Manager, MSP Operations defines, plans, and drives the successful implementation of new clients and expansion of service offerings for existing clients. This role also oversees technical support ...
The Network Consultant needs 7 years of experience working for a Managed Service Provider (MSP). You should be ready to transition into a Consultant position, working closely with clients onsite.
The Network Consultant needs 7 years of experience working for a Managed Service Provider (MSP). You should be ready to transition into a Consultant position, working closely with clients onsite.
MSP Support Technician II
Beachwood, OH · On-site
$65K - $75K/yr
We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all ... Manage Microsoft 365 and Azure (user groups, security policies, SharePoint, OneDrive). * Configure ...
Quick apply
MSP Support Technician II
Beachwood, OH · On-site
$65K - $75K/yr
We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all ... Manage Microsoft 365 and Azure (user groups, security policies, SharePoint, OneDrive). * Configure ...
Managed Services Provider (MSP) experience is required for this opportunity. This is a 100% Onsite position and NOT Remote. Business to Business Sales Representative Responsibilities - Be accountable ...
Managed Services Provider (MSP) experience is required for this opportunity. This is a 100% Onsite position and NOT Remote. Business to Business Sales Representative Responsibilities - Be accountable ...
Summary Our client is a family-owned, community-focused MSP (Managed Services Provider) that has serviced the coastal San Diego area since 2007. They provide 24/7 remote and on-site IT support ...
Quick apply
Summary Our client is a family-owned, community-focused MSP (Managed Services Provider) that has serviced the coastal San Diego area since 2007. They provide 24/7 remote and on-site IT support ...
Summary Our client is a family-owned, community-focused MSP (Managed Services Provider) that has serviced the coastal San Diego area since 2007. They provide 24/7 remote and on-site IT support ...
Quick apply
Summary Our client is a family-owned, community-focused MSP (Managed Services Provider) that has serviced the coastal San Diego area since 2007. They provide 24/7 remote and on-site IT support ...
MSP Support Technician II
Beachwood, OH · On-site
$65K - $75K/yr
We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all ... Manage Microsoft 365 and Azure (user groups, security policies, SharePoint, OneDrive). * Configure ...
Quick apply
MSP Support Technician II
Beachwood, OH · On-site
$65K - $75K/yr
We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all ... Manage Microsoft 365 and Azure (user groups, security policies, SharePoint, OneDrive). * Configure ...
MSP Support Technician II
Beachwood, OH · On-site
$65K - $75K/yr
We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all ... Manage Microsoft 365 and Azure (user groups, security policies, SharePoint, OneDrive). * Configure ...
Quick apply
MSP Support Technician II
Beachwood, OH · On-site
$65K - $75K/yr
We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all ... Manage Microsoft 365 and Azure (user groups, security policies, SharePoint, OneDrive). * Configure ...
Service Manager
Tucson, AZ · On-site
The MSP Manager, Service will manage technical teams, oversee projects, and maintain strong client relationships. Key Responsibilities: • Lead, mentor, and manage technical teams, including ...
Service Manager
Tucson, AZ · On-site
The MSP Manager, Service will manage technical teams, oversee projects, and maintain strong client relationships. Key Responsibilities: • Lead, mentor, and manage technical teams, including ...
MSP Support Technician II
Beachwood, OH · On-site
$65K - $75K/yr
We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all ... Manage Microsoft 365 and Azure (user groups, security policies, SharePoint, OneDrive). * Configure ...
Quick apply
MSP Support Technician II
Beachwood, OH · On-site
$65K - $75K/yr
We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all ... Manage Microsoft 365 and Azure (user groups, security policies, SharePoint, OneDrive). * Configure ...
Service Manager
Tucson, AZ · On-site
The MSP Manager, Service will manage technical teams, oversee projects, and maintain strong client relationships. Key Responsibilities: · Lead, mentor, and manage technical teams, including ...
Quick apply
Service Manager
Tucson, AZ · On-site
The MSP Manager, Service will manage technical teams, oversee projects, and maintain strong client relationships. Key Responsibilities: · Lead, mentor, and manage technical teams, including ...
Managed Services Provider (MSP) experience is required for this opportunity. This is a 100% Onsite position and NOT Remote. B2B Sales Representative Responsibilities - Be accountable for finding and ...
Managed Services Provider (MSP) experience is required for this opportunity. This is a 100% Onsite position and NOT Remote. B2B Sales Representative Responsibilities - Be accountable for finding and ...
IT Support Engineer - (MSP)
Spokane, WA · On-site
$35 - $45/hr
Summary Our client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician , who is proficient ...
Quick apply
IT Support Engineer - (MSP)
Spokane, WA · On-site
$35 - $45/hr
Summary Our client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician , who is proficient ...
Summary Our client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician , who is proficient ...
Quick apply
Summary Our client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician , who is proficient ...
MSP Consultant
Centreville, VA · On-site
MSP Consultant, Centreville, VA We are seeking a qualified MSP Consultant IT professional with 5-7 years of experience working for a Managed Service Provider (MSP). Be ready to transition into a ...
MSP Consultant
Centreville, VA · On-site
MSP Consultant, Centreville, VA We are seeking a qualified MSP Consultant IT professional with 5-7 years of experience working for a Managed Service Provider (MSP). Be ready to transition into a ...
Senior Technician MSP
Santa Clara, CA · On-site
College diploma/ degree in the field of Computer Science * 5 years experience at a MSP (Managed Service Provider) * Experience with desktop and server operating systems including Windows 10/11 ...
Quick apply
Senior Technician MSP
Santa Clara, CA · On-site
College diploma/ degree in the field of Computer Science * 5 years experience at a MSP (Managed Service Provider) * Experience with desktop and server operating systems including Windows 10/11 ...
Looking for an experienced IT Help Desk Manager for our MSP / Managed Service Provider here in the Phoenix area. Top Skills Details * 2+ years in Management / Supervisory Help Desk /Service Desk ...
Quick apply
Looking for an experienced IT Help Desk Manager for our MSP / Managed Service Provider here in the Phoenix area. Top Skills Details * 2+ years in Management / Supervisory Help Desk /Service Desk ...
Msp Manager information
See salary details
$24.5K - $32.8K
9% of jobs
$32.8K - $41.1K
15% of jobs
$41.8K is the 25th percentile. Wages below this are outliers.
$41.1K - $49.5K
17% of jobs
The median wage is $52.3K / yr.
$49.5K - $57.8K
27% of jobs
$62.9K is the 75th percentile. Wages above this are outliers.
$57.8K - $66.1K
12% of jobs
$66.1K - $74.4K
8% of jobs
$74.4K - $82.7K
4% of jobs
$82.7K - $91K
3% of jobs
$91K - $99.4K
2% of jobs
$99.4K - $107.7K
2% of jobs
$107.7K - $116K
1% of jobs
$24.5K
$59.5K
$116K
How much do msp manager jobs pay per year?
As of Aug 18, 2026, the average yearly pay for msp manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.
What is an MSP Manager?
An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.
What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?
An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.
What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?
To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.
What is the difference between Msp Manager vs Service Delivery Manager?
| Aspect | Msp Manager | Service Delivery Manager |
|---|---|---|
| Primary Focus | Managing managed service provider operations, client relationships, and service delivery | Overseeing service delivery processes, ensuring client satisfaction, and managing service teams |
| Certifications | ITIL, CompTIA, PMP often preferred | ITIL, PMP, or similar certifications common |
| Work Environment | IT service providers, MSP companies, tech firms | IT service departments, consulting firms, tech companies |
| Common Tasks | Client account management, service performance monitoring, vendor coordination | Process improvement, team management, client communication |
The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.
More about Msp Manager jobs
What cities are hiring for Msp Manager jobs?
Cities with the most Msp Manager job openings:
What are the most commonly searched types of Msp jobs?
The most popular types of Msp jobs are:
What states have the most Msp Manager jobs?
States with the most job openings for Msp Manager jobs include:
What job categories do people searching Msp Manager jobs look for?
The top searched job categories for Msp Manager jobs are:
Full-time
Medical, Retirement, PTO
Re-posted 12 days ago
Job description
Tier 1-2 IT Support Analyst, MSP Experience Required, Denver, CO
We are seeking a qualified Tier 1-2 IT Support Analyst professional with 2-4 years of Helpdesk Technician experience. You will be interacting with clients to solve their IT problems and issues and work with a team of energetic people. This client's remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is needed. Our clients will depend on your "cool and calm" demeanor, mixed with a wide range of knowledge in all aspects of technology, and this is a critical requirement. This position will be mostly Remote, with onsite client work once a week.
Tier 1-2 IT Support Analyst Responsibilities:
- Support clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments.
- Remote troubleshooting workstations, networks, and servers.
- Manage and support disaster recovery and business continuity solutions.
- Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- Maintain and documentation for hardware, applications, and SOPs.
- Communication with clients to keep them informed of incident progress or notification of impending changes or agreed outages.
- Enjoy working in a team environment and communicate effectively.
Tier 1-2 IT Support Analyst Qualifications:
- Associates/Bachelor's Degree in IT or related field.
- 2-4 years of Remote Support experience.
- MSP (Managed Services Provider) experience is required.
- Knowledge of the full stack of Microsoft desktop and server applications.
- Need experience with Office 365 and Active Directory.
- Experience with Mac devices.
- Knowledge of applications like AEC field such as AutoCAD and Revit.
- Technical Awareness: able to match resources to technical issues.
- Diagnosis skills of technical issues.
- Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener and customer care.
- Managed Services Provider (MSP) experience is a plus.
- DNS or DHCP experience is a plus.
- Server experience is a plus.
- IT Certifications: Microsoft MCP or CompTIA A+ are a plus.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Denver CO Jobs, Tier 1-2 IT Support Analyst, Microsoft, Desktop, Server, Office 365, Active Directory, DNS, DHCP, Azure, Mac Devices, AutoCAD, Revit, LAN, WAN, Network, Networking, Support, Technician, MSP, Managed Services Provider, Colorado Recruiters, Information Technology Jobs, IT Jobs, Colorado Recruiting
Looking to hire for similar positions in Denver, CO or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 1-2 IT Support Analysts for jobs in Denver, Colorado and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fort Lauderdale, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Miami, Minneapolis, Nashville, New Jersey, New York, Philadelphia, Phoenix, Raleigh, Salt Lake City, San Antonio, San Diego, San Francisco, San Jose, Seattle, Silicon Valley, St Louis, Tampa, Washington DC
Home"Tier 1-2 IT Support Analyst, MSP Experience Required
We are seeking a qualified Tier 1-2 IT Support Analyst professional with 2-4 years of Helpdesk Technician experience. You will be interacting with clients to solve their IT problems and issues and work with a team of energetic people. This client's remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is needed. Our clients will depend on your "cool and calm" demeanor, mixed with a wide range of knowledge in all aspects of technology, and this is a critical requirement. This position will be mostly Remote, with onsite client work once a week.
Tier 1-2 IT Support Analyst Responsibilities:
- Support clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments.
- Remote troubleshooting workstations, networks, and servers.
- Manage and support disaster recovery and business continuity solutions.
- Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- Maintain and documentation for hardware, applications, and SOPs.
- Communication with clients to keep them informed of incident progress or notification of impending changes or agreed outages.
- Enjoy working in a team environment and communicate effectively.
Tier 1-2 IT Support Analyst Qualifications:
- Associates/Bachelor's Degree in IT or related field.
- 2-4 years of Remote Support experience.
- MSP (Managed Services Provider) experience is required.
- Knowledge of the full stack of Microsoft desktop and server applications.
- Need experience with Office 365 and Active Directory.
- Experience with Mac devices.
- Knowledge of applications like AEC field such as AutoCAD and Revit.
- Technical Awareness: able to match resources to technical issues.
- Diagnosis skills of technical issues.
- Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener and customer care.
- Managed Services Provider (MSP) experience is a plus.
- DNS or DHCP experience is a plus.
- Server experience is a plus.
- IT Certifications: Microsoft MCP or CompTIA A+ are a plus.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Denver CO Jobs, Tier 1-2 IT Support Analyst, Microsoft, Desktop, Server, Office 365, Active Directory, DNS, DHCP, Azure, Mac Devices, AutoCAD, Revit, LAN, WAN, Network, Networking, Support, Technician, MSP, Managed Services Provider, Colorado Recruiters, Information Technology Jobs, IT Jobs, Colorado Recruiting
Looking to hire for similar positions in Denver, CO or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 1-2 IT Support Analysts for jobs in Denver, Colorado and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fort Lauderdale, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Miami, Minneapolis, Nashville, New Jersey, New York, Philadelphia, Phoenix, Raleigh, Salt Lake City, San Antonio, San Diego, San Francisco, San Jose, Seattle, Silicon Valley, St Louis, Tampa, Washington DC
Home"Tier 1-2 IT Support Analyst, MSP Experience Required
About Next Step Systems
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Naperville, IL, US
Year founded
1995