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Msp Manager Jobs (NOW HIRING)

IRONSCALES

MSP Partner Success Manager

Our MSP division is a critical component of our growth strategy, enabling managed service providers worldwide to protect their clients and drive their own success. Who We Are: We are IRONSCALES. We ...

Focus People

MSP Project Manager

Atlanta, GA · On-site

$100K - $125K/yr

MSP Project Manager Location: Atlanta, GA - Onsite Employment Type: Full-Time Position Type: Direct Hire Salary: $100K-$125K. About the Opportunity We are recruiting for a Direct Hire MSP Project ...

Transitions Group

$100 - $125/hr

The MSP Manager, Service will manage technical teams, oversee projects, and maintain strong client relationships. Key Responsibilities: * Lead, mentor, and manage technical teams, including ...

IRONSCALES

MSP Channel Development Manager

Our MSP division is a critical component of our growth strategy, enabling managed service providers worldwide to protect their clients and drive their own success. Who We Are: We are IRONSCALES. We ...

Courser

Service Manager

Tucson, AZ · On-site

$125 - $150/hr

The MSP Manager, Service will manage technical teams, oversee projects, and maintain strong client relationships. Key Responsibilities: * Lead, mentor, and manage technical teams, including ...

IRONSCALES

Global Distribution Manager - MSP

$119K/yr

Our MSP division is a critical component of our growth strategy, enabling managed service providers worldwide to protect their clients and drive their own success. Who We Are: We are IRONSCALES. We ...

Red Cup IT

MSP Technical Project Manager

Red Cup IT is seeking an MSP Technical Project Manager who will be responsible for planning, executing, and delivering technical projects for multiple managed services clients. The role involves ...

Travel Nurse Across America

Manager MSP Operations

$75K - $85K/yr

The Manager, MSP Operations defines, plans, and drives the successful implementation of new clients and expansion of service offerings for existing clients. This role also oversees technical support ...

Transitions Group

Service Manager

Tucson, AZ · On-site

$100 - $125/hr

The MSP Manager, Service will manage technical teams, oversee projects, and maintain strong client relationships. Key Responsibilities: * Lead, mentor, and manage technical teams, including ...

SimpliFi

Manager MSP Operations

$75K - $85K/yr

The Manager, MSP Operations defines, plans, and drives the successful implementation of new clients and expansion of service offerings for existing clients. This role also oversees technical support ...

Kids for the Future

Manager, Service

Tucson, AZ · On-site

$100 - $125/hr

The MSP Manager, Service will manage technical teams, oversee projects, and maintain strong client relationships. Key Responsibilities: * Lead, mentor, and manage technical teams, including ...

Courser

Service Manager

Tucson, AZ · On-site

The MSP Manager, Service will manage technical teams, oversee projects, and maintain strong client relationships. Key Responsibilities: · Lead, mentor, and manage technical teams, including ...

Palmetto Technology Group

Service Manager

Tucson, AZ · On-site

The MSP Manager, Service will manage technical teams, oversee projects, and maintain strong client relationships. Key Responsibilities: • Lead, mentor, and manage technical teams, including ...

OST, Inc.

MSP Account Manager

MSP Vendor Management Account Manager *This is a remote position. Ideally, candidates will be located near Harrisburg, PA or within the Washington, DC/Maryland/Northern Virginia (DMV) area to ...

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Msp Manager information

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$24.5K

$59.5K

$116K

How much do msp manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for msp manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What is an MSP Manager?

An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.

What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?

An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.

What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?

To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.

What is the difference between Msp Manager vs Service Delivery Manager?

AspectMsp ManagerService Delivery Manager
Primary FocusManaging managed service provider operations, client relationships, and service deliveryOverseeing service delivery processes, ensuring client satisfaction, and managing service teams
CertificationsITIL, CompTIA, PMP often preferredITIL, PMP, or similar certifications common
Work EnvironmentIT service providers, MSP companies, tech firmsIT service departments, consulting firms, tech companies
Common TasksClient account management, service performance monitoring, vendor coordinationProcess improvement, team management, client communication

The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

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Cities with the most Msp Manager job openings:

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The most popular types of Msp jobs are:

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For Msp Manager jobs, the most frequently searched job titles are:

Msp Manager jobs near you
Infographic showing various Msp Manager job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.

MSP Partner Success Manager

Remote

IRONSCALES
IT Services • 51 - 200 employees
Learn more about IRONSCALESexternal

Full-time

Medical, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Description
If you are passionate about driving innovation, enabling partner success, and building industry-leading programs, we want to hear from you. Apply today to be part of the IRONSCALES team and lead the charge in revolutionizing the MSP landscape.
IRONSCALES is a leading provider of self-learning, AI-driven email security solutions that continuously detect and remediate advanced threats for global organizations of any size. Our solution is fast to deploy, easy to operate, and provides unparalleled protection against email threats. Our MSP division is a critical component of our growth strategy, enabling managed service providers worldwide to protect their clients and drive their own success.
Who We Are:
We are IRONSCALES. We care about people. We care about cybersecurity. We care about our customers and partners. Our team acts with intentionality, and our actions are always in the best interest of our teams, our customers, and our company. Our culture is focused on innovation, continuous improvement, and the drive to push boundaries and take everything to the next level. We are a rapidly growing team and welcome all who love a fast-paced, rewarding challenge to join us today!
Role Overview:
The MSP Partner Success Manager (PSM) will be responsible for driving the post-sales journey of IRONSCALES' Managed Service Provider (MSP) partners, ensuring seamless onboarding, expansion, training, cross-sell, upsell, and overall success. This role begins where the MSP Channel Development Manager (CDM) ends-taking ownership after the MSP signs and transacts for the first time. The ideal candidate blends sales expertise with technical acumen, acting as a trusted advisor to MSPs. You'll empower partners to maximize IRONSCALES' AI-driven email security platform, grow their business, and deepen their clients' protection against advanced threats. This is a dynamic, partner-facing role requiring a proactive mindset and a passion for MSP success.
Core Responsibilities:
  • Take account ownership of MSP partners post-sale, receiving handoffs from the MSP Channel Development Manager (CDM) who owns pre-sales recruitment and deal closure.
  • Lead end-to-end onboarding for new MSPs, ensuring rapid deployment and integration of IRONSCALES' solutions into their service offerings.
  • Drive expansion, cross-sell, and upsell opportunities by identifying MSP growth potential and aligning IRONSCALES' capabilities (e.g., phishing simulation, remediation tools) with their client needs.
  • Deliver tailored training programs to MSPs, covering technical setup, platform navigation, and sales strategies to enhance their ability to sell and support IRONSCALES.
  • Act as the MSP's primary post-sales point of contact, providing strategic guidance and technical insights while collaborating with Support (who owns T1/T2+ tickets and escalations) to resolve complex issues.
  • Build deep, trusted relationships with MSP partners, advocating for their needs internally and ensuring they achieve measurable success with IRONSCALES.
  • Monitor MSP usage and performance metrics, proactively recommending optimizations or additional licenses to enhance client protection and partner revenue.
  • Partner with Marketing to equip MSPs with co-branded collateral, campaigns, and enablement resources that amplify their go-to-market efforts.
  • Maintain clear communication with the CDM to align on pre-sales context and with Support to ensure smooth escalation handoffs, keeping the MSP experience seamless.
  • Become the MSP feedback loop into IRONSCALES Product team and play an active part in our Partner Advisory Council cadence. You are hearing what our MSPs need, and how our competitors are responding to those needs every day - you can help IRONSCALES' MSP offerings differentiate and improve.

Requirements
What We Need from You:
  • 3 or more years' experience (SaaS preferred) with a cybersecurity vendor, MSP, VAR, or similar partner ecosystem in a post-sale, customer success, or account management role.
  • Proven ability to blend sales skills (upsell/cross-sell) with technical knowledge (e.g., email security, AI-driven tools, MSP workflows).
  • Experience onboarding partners or clients onto technical platforms, with a track record of driving adoption and expansion.
  • Strong presentation and training skills-both in-person and virtual-to empower MSPs technically and commercially.
  • High-energy, proactive attitude with a passion for partner success and problem-solving.
  • Comfortable navigating technical discussions and collaborating with Support on escalations, while staying focused on strategic growth.
  • Excellent pipeline management, forecasting, and attention to detail in tracking MSP progress.
  • Exceptional listening, negotiation, and relationship-building skills with a knack for driving results.
  • Willingness to travel 10-15% depending on partner needs, events, or training sessions.

We believe in our people; therefore, we provide a robust compensation & benefits package. This includes competitive salaries, 401(k) with Match, PTO program, HSA & PPO Options for Health Insurance, Employer-provided Life Insurance, Wellness benefits, and more!
IRONSCALES is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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