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Msp Manager Jobs in Georgia (NOW HIRING)

TeamLogic IT

MSP Level 3 Technician

Marietta, GA · On-site

$70K - $90K/yr

We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate ...

TeamLogic IT

MSP Level 3 Technician

Flowery Branch, GA · On-site

$65K - $80K/yr

We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate ...

Cortavo

MSP Project Management Leader

Atlanta, GA · On-site

$120 - $160/hr

Bachelor's degree or equivalent experience * 5+ years of project management experience in an MSP , IT services, or technology consulting environment * 2+ years of experience leading or mentoring ...

New

Cortavo

MSP Project Management Leader

Atlanta, GA · On-site

Bachelor's degree or equivalent experience * 5+ years of project management experience in an MSP , IT services, or technology consulting environment * 2+ years of experience leading or mentoring ...

New

CAI

Account Manager

Atlanta, GA

This successful professional will drive MSP program adoption, support MSP implementation and ongoing management. We are seeking a motivated and experienced Account Manager to join our IT team. This ...

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Msp Manager information

See Georgia salary details

$20.7K

$50.3K

$97.9K

How much do msp manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for msp manager in Georgia is $50,262.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $57,800.00 per year, depending on experience, location, and employer.

What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?

An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.

What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?

To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.

What is an MSP Manager?

An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.

What is the difference between Msp Manager vs Service Delivery Manager?

AspectMsp ManagerService Delivery Manager
Primary FocusManaging managed service provider operations, client relationships, and service deliveryOverseeing service delivery processes, ensuring client satisfaction, and managing service teams
CertificationsITIL, CompTIA, PMP often preferredITIL, PMP, or similar certifications common
Work EnvironmentIT service providers, MSP companies, tech firmsIT service departments, consulting firms, tech companies
Common TasksClient account management, service performance monitoring, vendor coordinationProcess improvement, team management, client communication

The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

What are the most commonly searched types of Msp jobs in Georgia? The most popular types of Msp jobs in Georgia are:
What are popular job titles related to Msp Manager jobs in Georgia? For Msp Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Msp Manager jobs in Georgia look for? The top searched job categories for Msp Manager jobs in Georgia are:
What cities in Georgia are hiring for Msp Manager jobs? Cities in Georgia with the most Msp Manager job openings:
Msp Manager jobs near you
Infographic showing various Msp Manager job openings in Georgia as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $50,262 per year, or $24.2 per hour.

Director of Technical Operations (MSP)

Leapfrog Services, Inc.

Atlanta, GA • On-site

$125K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Description

Leapfrog Services is seeking a Director of Technical Operations (MSP) to lead operational performance, accountability, and scalable execution across our technical teams within a growing managed services environment.


This director-level role is responsible for building structure, consistency, and execution discipline across core technical functions, including Network Operations, Security Operations, Support Engineering, Infrastructure, Cloud, Endpoint, Project Delivery, and related practice areas. This leader will manage technical managers, improve operational maturity, and help scale technical operations to support both client outcomes and company performance.


Reporting to the COO, this role plays a key part in strengthening Leapfrog's operational maturity, improving cross-functional execution, and continuing the development of our Centers of Excellence model.


This is an ideal role for a structured, performance-driven MSP leader who knows how to create clarity, strengthen accountability, improve KPIs, and lead operational change across a multi-team environment.


What This Role Is Really About

This role is about operational leadership.


It is best suited for someone who has built structure in a growing MSP, MSSP, or multi-client IT services environment and can lead managers through change, standardization, and performance improvement.


This is not primarily a solutions architecture or technical strategy role. The right person will partner closely with technical leadership, but their core value will come from improving execution, discipline, visibility, and accountability across technical operations.


What You'll Do

  • Lead managers across core technical functions, including Network Operations, Security Operations, Support Engineering, Infrastructure, Cloud, Endpoint, and Project Delivery
  • Build clear accountability, performance expectations, and management cadence across teams
  • Improve operational consistency through stronger workflows, documentation, KPI visibility, and cross-functional handoffs
  • Monitor and improve service performance, including SLA attainment, escalation trends, utilization, and execution quality
  • Identify operational bottlenecks and lead sustainable process improvements that support scale
  • Partner with executive, technical, and Client Experience leadership to align operational priorities with business goals
  • Help mature Leapfrog's technical operations model, including the continued development of Centers of Excellence

Requirements

What You Bring

  • 8+ years of IT operations leadership experience within an MSP, MSSP, or multi-client IT services environment.
  • Experience leading multiple technical functions, such as support, infrastructure, cloud, security, network operations, or project delivery
  • Experience managing managers, team leads, or senior technical staff
  • Strong understanding of service operations KPIs, including SLA performance, escalation management, utilization, and capacity planning
  • Demonstrated success in improving operational maturity, accountability, and consistency across teams
  • Experience standardizing workflows and driving measurable process improvement
  • Ability to lead change in an environment that is growing and still maturing operationally
  • Strong communication skills with both technical teams and executive leadership

Preferred:

  • Experience in co-managed IT environments.
  • Familiarity with ITIL-based service management practices
  • Experience working within structured practice models or Centers of Excellence
  • Experience improving manager effectiveness and team accountability at scale


What Success Looks Like

  • Clear ownership and accountability across technical teams
  • Improved SLA attainment and reduction in reactive escalations
  • Stronger management cadence, KPI visibility, and operational reporting
  • More consistent execution across support, engineering, projects, and security functions
  • Better cross-functional coordination and fewer handoff gaps
  • Higher-performing managers leading more disciplined, engaged teams


Why Leapfrog?

We believe strong people deserve strong support. Here's what you can expect:

  • Competitive salary range of $125,000-$150,000 annually
  • Medical, dental, and vision insurance
  • HSA plan with company contribution
  • 401(k) with company match
  • Company-paid life and disability insurance
  • Paid time off, paid holidays, and birthday off
  • Telemedicine and virtual mental health support available from day one
  • Professional development support (certifications, training, industry memberships)
  • Milestone anniversary rewards and long-term service recognition
  • A collaborative, in-office environment in Atlanta


About Leapfrog Services

Leapfrog Services has delivered managed IT and cybersecurity services since 1998. We're serious about service, accountability, and doing things the right way - and we believe culture plays a meaningful role in performance.


We value ownership, professionalism, collaboration, and steady improvement. If you're looking for a place where strong systems and strong leadership matter, this might be the Pond you're looking for!

Apply