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Msp Manager Jobs in Villa Rica, GA (NOW HIRING)

CAI

Account Manager

Atlanta, GA

This successful professional will drive MSP program adoption, support MSP implementation and ongoing management. We are seeking a motivated and experienced Account Manager to join our IT team. This ...

ATIA Ltd

Sales Manager - Part time

Atlanta, GA · Remote

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

HeadFirst BV

SVP Service Procurement Advisory

Atlanta, GA · On-site +1

$200K - $250K/yr

Deep understanding of services procurement (SOW, MSP, indirect spend), strategic sourcing and supplier management; and procurement operating models and P2P transformation Strong commercial acumen ...

EyeQ Monitoring

IT Support Administrator

Atlanta, GA · On-site

Serve as the primary liaison between EyeQ and our Managed Service Provider (MSP) for Tier 2 and Tier 3 escalations * Troubleshoot and repair office technology, including printers, monitors ...

ATIA Ltd

Sales Partners

Atlanta, GA

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

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Msp Manager information

See Villa Rica, GA salary details

$21.4K

$52K

$101.3K

How much do msp manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for msp manager in Villa Rica, GA is $51,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,700.00 and $59,800.00 per year, depending on experience, location, and employer.

What is an MSP Manager?

An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.

What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?

An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.

What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?

To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.

What is the difference between Msp Manager vs Service Delivery Manager?

AspectMsp ManagerService Delivery Manager
Primary FocusManaging managed service provider operations, client relationships, and service deliveryOverseeing service delivery processes, ensuring client satisfaction, and managing service teams
CertificationsITIL, CompTIA, PMP often preferredITIL, PMP, or similar certifications common
Work EnvironmentIT service providers, MSP companies, tech firmsIT service departments, consulting firms, tech companies
Common TasksClient account management, service performance monitoring, vendor coordinationProcess improvement, team management, client communication

The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

What job categories do people searching Msp Manager jobs in Villa Rica, GA look for?

The top searched job categories for Msp Manager jobs in Villa Rica, GA are:

What cities near Villa Rica, GA are hiring for Msp Manager jobs?

Cities near Villa Rica, GA with the most Msp Manager job openings:

Msp Manager jobs near you

Director of IT Operations & Engineering - MSP

Atlanta, GA • On-site

Socket.dev
Network Security • 1 - 10 employees
Learn more about Socket.devexternal

$125 - $150/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Description

Leapfrog Services is seeking a Director of IT Operations & Engineering to lead technical operations across our Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) environment.

This senior technical leadership role oversees multiple functions, including Network Operations (NOC), Security Operations (SOC), Support Engineering, Infrastructure, Cloud, Endpoint Management, and Project Delivery.

Reporting to the COO, the Director will bring these technical teams together as a more coordinated organization, strengthen operational and technical leadership, and help advance Leapfrog’s Centers of Excellence (CoE) operating model.

The Director will also work closely with Client Experience & Service Delivery leadership to improve communication and execution across technical and client-facing teams.

What This Role Is Really About

We are looking for more than a general operations leader.

The right person combines broad technical expertise with strong operational and organizational leadership. They understand how infrastructure, networking, cloud, cybersecurity, endpoint, engineering, and managed services intersect and can engage credibly with experienced technical leaders.

This is a leadership role rather than an individual-contributor engineering position, but technical depth is essential.

The successful candidate will know how to lead through managers, strengthen cross-functional collaboration and accountability, and improve technical operations within the pace and complexity of an MSP/MSSP environment.

What You’ll Do
  • Lead managers and technical leaders across NOC, SOC, Support Engineering, Infrastructure, Cloud, Endpoint, Project Delivery, and related technical functions
  • Improve coordination across technical teams and reduce gaps in ownership, communication, and handoffs
  • Establish clear accountability, performance expectations, management cadence, and operational standards
  • Provide technical and operational guidance on escalations, dependencies, risks, and cross-functional decisions
  • Improve service delivery through stronger workflows, documentation, escalation processes, and operational practices
  • Monitor and improve SLAs, KPIs, utilization, capacity, escalation trends, project execution, and service quality
  • Develop technical managers and strengthen leadership capability across the organization
  • Help build and mature Leapfrog’s technical Centers of Excellence
  • Partner with Client Experience & Service Delivery, executive leadership, and technical leadership to align technical operations with client and business priorities
  • Support resource planning, service design, and operational financial decisions

Requirements

What You Bring
  • 8+ years of experience in IT operations, infrastructure, engineering, or technical services, including senior leadership responsibility
  • Leadership experience within an MSP, MSSP, or multi-client managed IT services organization
  • Broad technical knowledge across multiple areas such as networking, infrastructure, cloud, cybersecurity, endpoint management, and support engineering
  • Experience leading multiple technical functions and directly managing people managers or technical leaders responsible for their own teams
  • Strong operational judgment, executive communication, and a track record of improving performance in complex technical environments
Preferred:
  • Leadership experience within a larger or mature MSP/MSSP
  • Experience building or maturing Centers of Excellence, technical practices, or service delivery organizations
  • Co-managed IT experience
  • ITIL, service management, RACI, or other operational governance experience
  • P&L, budgeting, service design, or operational financial responsibility
  • Experience in both managed services and internal enterprise IT environments
What Success Looks Like
  • Technical teams operate with clear ownership and strong leadership
  • Cross-functional collaboration is consistent across technical and client-facing teams
  • Service performance is visible, measurable, and continuously improving
  • Technical risks, dependencies, and escalations are managed proactively
  • Managers are equipped to lead effectively and develop their teams
  • Leapfrog’s Centers of Excellence continue to mature and scale
  • Technical operations support a consistent, high‑quality client experience
Why Leapfrog?

We believe strong people deserve strong support. Here’s what you can expect:

  • Competitive salary range of $125,000–$150,000 annually
  • Medical, dental, and vision insurance
  • HSA plan with company contribution
  • 401(k) with company match
  • Company‑paid life and disability insurance
  • Paid time off, paid holidays, and birthday off
  • Telemedicine and virtual mental health support available from day one
  • Professional development support (certifications, training, industry memberships)
  • Milestone anniversary rewards and long‑term service recognition
  • A collaborative, in‑office environment in Atlanta
About Leapfrog Services

Leapfrog Services has delivered managed IT services and cybersecurity services since 1998. We’re serious about service, accountability, and doing things the right way — and we believe culture plays a meaningful role in performance.

We value ownership, professionalism, collaboration, and steady improvement. If you’re looking for a place where strong systems and strong leadership matter, this might be the Pond you’re looking for!

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