ZipRecruiter

Log In

1

Msp Manager Jobs in Ohio (NOW HIRING)

MSP Hire, Inc.

MSP Support Technician II

Beachwood, OH · On-site

$65K - $75K/yr

We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all ... Manage Microsoft 365 and Azure (user groups, security policies, SharePoint, OneDrive). * Configure ...

MSP Hire, Inc.

MSP Support Technician II

Beachwood, OH · On-site

$65K - $75K/yr

We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all ... Manage Microsoft 365 and Azure (user groups, security policies, SharePoint, OneDrive). * Configure ...

MSP Hire, Inc.

MSP Support Technician II

Beachwood, OH · On-site

$65K - $75K/yr

We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all ... Manage Microsoft 365 and Azure (user groups, security policies, SharePoint, OneDrive). * Configure ...

MSP Hire, Inc.

MSP Support Technician II

Beachwood, OH · On-site

$65K - $75K/yr

We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all ... Manage Microsoft 365 and Azure (user groups, security policies, SharePoint, OneDrive). * Configure ...

Velecor Services

Senior MSP Technician

Cincinnati, OH · On-site

$80K - $100K/yr

Position Summary Velecor is seeking an experienced Senior MSP Engineer to join our Managed Services team. This position serves as a senior technical resource responsible for advanced troubleshooting ...

MAXTECH

Be Seen First

IT MSP Field Technician

Columbus, OH · On-site

$60K - $80K/yr

We are seeking an IT MSP Field Technician to join our team! You will resolve computer-related ... This ranges from Web Design/Development, Digital Marketing/Advertising, IT Managed Services, IT ...

MAXTECH

Be Seen First

IT MSP Field Technician

Columbus, OH · On-site

$60K - $80K/yr

We are seeking an IT MSP Field Technician to join our team! You will resolve computer-related ... This ranges from Web Design/Development, Digital Marketing/Advertising, IT Managed Services, IT ...

TeamLogic IT

MSP Level 3 Technician

Toledo, OH · On-site

$60K - $78K/yr

We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate ...

Monument Consulting

Account Manager

Cincinnati, OH · On-site

Global MSP with an ecosystem of partners spanning 50 countries and all major regions * Vendor ... Account Manager Position Summary The Account Manager (AM) will be responsible for daily requisition ...

Qualityip

TAM- Technical Account Manager

Kent, OH · On-site

Monitor and manage the delivery of MSP services to ensure they meet client expectations. Identify opportunities for service improvement and optimization. Investigate and troubleshoot technical issues ...

QualityIP

TAM- Technical Account Manager

Kent, OH · On-site

$60K - $110K/yr

... MSP services to ensure they meet client expectations. • Identify opportunities for service improvement and optimization. • Investigate and troubleshoot technical issues and incidents reported by ...

QualityIP

TAM- Technical Account Manager

Kent, OH

Monitor and manage the delivery of MSP services to ensure they meet client expectations. Identify opportunities for service improvement and optimization. Investigate and troubleshoot technical issues ...

QualityIP

TAM- Technical Account Manager

Kent, OH · On-site

Monitor and manage the delivery of MSP services to ensure they meet client expectations. * Identify opportunities for service improvement and optimization. * Investigate and troubleshoot technical ...

Barracuda Networks Inc.

Channel Business Manager

OH · Remote

Barracuda MSP is on the cutting edge of data security, delivering an exceptional customer ... The Channel Business Manager is responsible for developing and maintaining relationships with ...

infinIT

Senior Systems & Network Engineer - MSP

Cleveland, OH · On-site

$100K - $138K/yr

Manage virtualization platforms, including Hyper-V and VMware environments * Support Microsoft 365 cloud services Networking * Support firewall and switching platforms such as SonicWall, Cisco Meraki ...

next page

Showing results 1-20

All JobsMsp JobsMsp Manager JobsMsp Manager Jobs in Ohio

Msp Manager information

See Ohio salary details

$23.3K

$56.6K

$110.3K

How much do msp manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for msp manager in Ohio is $56,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $65,100.00 per year, depending on experience, location, and employer.

What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?

An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.

What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?

To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.

What is an MSP Manager?

An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.

What is the difference between Msp Manager vs Service Delivery Manager?

AspectMsp ManagerService Delivery Manager
Primary FocusManaging managed service provider operations, client relationships, and service deliveryOverseeing service delivery processes, ensuring client satisfaction, and managing service teams
CertificationsITIL, CompTIA, PMP often preferredITIL, PMP, or similar certifications common
Work EnvironmentIT service providers, MSP companies, tech firmsIT service departments, consulting firms, tech companies
Common TasksClient account management, service performance monitoring, vendor coordinationProcess improvement, team management, client communication

The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

What are the most commonly searched types of Msp jobs in Ohio? The most popular types of Msp jobs in Ohio are:
What are popular job titles related to Msp Manager jobs in Ohio? For Msp Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Msp Manager jobs in Ohio look for? The top searched job categories for Msp Manager jobs in Ohio are:
What cities in Ohio are hiring for Msp Manager jobs? Cities in Ohio with the most Msp Manager job openings:
Msp Manager jobs near you
Infographic showing various Msp Manager job openings in Ohio as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $56,590 per year, or $27.2 per hour.

MSP Support Technician II

MSP Hire, Inc.

Beachwood, OH • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes. From desktop to server, network, and telecommunications solutions, we're trusted partners dedicated to helping businesses achieve their goals while optimizing IT investments and minimizing costs.


The Role

Join our dynamic team as an MSP Support Technician II, where you'll be in charge of escalations from our helpdesk team members and provide advanced technical support to our valued MSP clients.

We're seeking a seasoned IT professional who exhibits a genuine commitment to service – someone who willingly goes above and beyond to ensure exceptional service delivery, whether it's resolving technical issues or aiding colleagues and clients alike.

We value career-driven individuals who are passionate about honing their skills and advancing within the industry, with the potential to grow into Subject Matter Experts (SMEs) in a particular skill or discipline. If this sounds like you, we would love to have you on our team. Let's work together to create a significant impact, not only within the IT industry but also in our community.


Responsibilities

  • Troubleshoot advanced hardware/software issues (drivers, application errors, Windows updates). 

  • Manage Microsoft 365 and Azure (user groups, security policies, SharePoint, OneDrive). 

  • Configure and troubleshoot firewalls, routers, and VPN connections.  

  • Support Active Directory, GPOs, and Windows Server administration.  

  • Work with backup solutions (Datto, Veeam) and assist with data recovery.  

  • Support cloud-based and virtual desktop environments (Azure Virtual Desktop, Citrix). 

  •  Create documentation and knowledge base articles for recurring issues.  

  • Train and mentor L1 technicians. 


Qualifications

Requirements:  

  • Experience: 2-4 years in an MSP or IT support role. 

Technical Skills:  

  • Advanced Windows troubleshooting (Event Viewer, registry edits).  

  • Microsoft 365 & Azure administration (Exchange, Intune, Conditional Access).  

  • Networking fundamentals (firewalls, VLANs, SD-WAN, DNS troubleshooting).  

  • PowerShell scripting (basic automation tasks).  

  • Experience with RMM tools (NinjaRMM, Datto RMM, Kaseya, etc.). 

Soft Skills:  

  • Ability to manage multiple escalations and high-pressure issues.  

  • Strong documentation and problem-solving skills. 

Certifications (Preferred but Not Required):  

  • CompTIA A+  

  • CompTIA Network+ or CCNA  

  • Microsoft 365 Certified: Modern Desktop Administrator  

  • Azure Administrator Associate 


HR Information

  • $65-$75k annually
  • Medical, Dental, Vision benefits
  • Life and Disability Insurance
  • 401K with up to 4% match
  • Paid Vacation and Personal Time Off.
  • Fuel Stipend for local travel
  • Professional Development Training Program
  • Full-time, in Office (8:30 AM to 5:30 PM, M-F)