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Msp Manager Jobs in Ohio (NOW HIRING)

Lyra Technology Group

IT Project Engineer

Cleveland, OH · On-site

$80K - $120K/yr

We are a growth-focused Managed Service Provider (MSP) based in Cleveland, Ohio, and we take pride in building a team of sharp, driven, and consistently curious engineers who thrive in a client ...

Lyra Technology Group

IT Project Engineer

Cleveland, OH · On-site

$80K - $120K/yr

We are a growth-focused Managed Service Provider (MSP) based in Cleveland, Ohio, and we take pride in building a team of sharp, driven, and consistently curious engineers who thrive in a client ...

Audit Tel

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

About InverseTech InverseTech is a managed services provider that keeps technology running for ... Experience in an MSP or multi-client support environment. * A strong track record of hitting SLAs ...

Audit-Tel Inc

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

About InverseTech InverseTech is a managed services provider that keeps technology running for ... Experience in an MSP or multi-client support environment. * A strong track record of hitting SLAs ...

HeadFirst BV

Senior Talent Consultant

Cleveland, OH · On-site

$60K - $70K/yr

As the Senior Talent Consultant, you will be part of a dynamic Program Management Office team assigned to a specific Guidant Global MSP client. You will be empowered to deliver on the flawless ...

MM International

Project Manager

Columbus, OH · On-site

MSP said 30 miles. Required: * Minimum Associates degree in business, finance, marketing or related field. * 7+ years' experience working in professional environment. * 7-10 years Project Management ...

Surge Staffing

VMS Manager

Columbus, OH · On-site

$75K - $80K/yr

VMS Business Development / Account Manager Location: Columbus, OH (Hybrid/Remote options may be ... Staffing industry, VMS/MSP, or workforce technology experience is a plus. * Strong communication ...

Surge Staffing

VMS Manager

Columbus, OH · On-site +1

$75K - $80K/yr

VMS Business Development / Account Manager Location: Columbus, OH (Hybrid/Remote options may be ... Staffing industry, VMS/MSP, or workforce technology experience is a plus. * Strong communication ...

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Showing results 21-40

All JobsMsp JobsMsp Manager JobsMsp Manager Jobs in Ohio

Msp Manager information

See Ohio salary details

$23.3K

$56.6K

$110.3K

How much do msp manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for msp manager in Ohio is $56,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $65,100.00 per year, depending on experience, location, and employer.

What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?

An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.

What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?

To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.

What is an MSP Manager?

An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.

What is the difference between Msp Manager vs Service Delivery Manager?

AspectMsp ManagerService Delivery Manager
Primary FocusManaging managed service provider operations, client relationships, and service deliveryOverseeing service delivery processes, ensuring client satisfaction, and managing service teams
CertificationsITIL, CompTIA, PMP often preferredITIL, PMP, or similar certifications common
Work EnvironmentIT service providers, MSP companies, tech firmsIT service departments, consulting firms, tech companies
Common TasksClient account management, service performance monitoring, vendor coordinationProcess improvement, team management, client communication

The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

What are the most commonly searched types of Msp jobs in Ohio? The most popular types of Msp jobs in Ohio are:
What are popular job titles related to Msp Manager jobs in Ohio? For Msp Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Msp Manager jobs in Ohio look for? The top searched job categories for Msp Manager jobs in Ohio are:
What cities in Ohio are hiring for Msp Manager jobs? Cities in Ohio with the most Msp Manager job openings:
Msp Manager jobs near you
Infographic showing various Msp Manager job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $56,590 per year, or $27.2 per hour.

Senior Systems & Network Engineer - MSP

infinIT.us

Cleveland, OH • On-site

$100K - $138K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 3 days ago

Job description

About the role

Must currently reside in the Cleveland, Ohio area. This position is not remote and does not offer visa sponsorship.

infinIT is seeking a Senior Systems & Network Engineer who enjoys solving complex technical problems and being the highest-level escalation point. This role is designed for a highly capable engineer who is strongest in Windows Server environments and comfortable working across networking, virtualization, and cloud technologies.

You will serve as a senior technical resource within our Service Delivery team, leading escalations, supporting infrastructure projects, and mentoring other engineers. This position requires strong troubleshooting skills, ownership of technical challenges, and the ability to work complex issues to completion.

The Senior Systems & Network Engineer works closely with the Service Delivery Manager and helps strengthen the technical capabilities of the entire Service Delivery team through mentorship, guidance, and technical leadership.

What Success Looks Like in This Role

  • Complex infrastructure issues are resolved efficiently
  • Infrastructure projects are planned and executed successfully
  • Junior technicians grow through mentorship and technical guidance
  • Client environments become more stable, secure, and well-documented

Key Responsibilities

Technical Leadership

  • Serve as the primary escalation point for complex systems and network issues
  • Perform advanced troubleshooting and root cause analysis across server, network, and virtualization environments
  • Take ownership of critical issues and ensure they are resolved completely

Systems & Infrastructure Engineering

  • Design, implement, and support Windows Server environments across client networks
  • Manage virtualization platforms, including Hyper-V and VMware environments
  • Support Microsoft 365 cloud services

Networking

  • Support firewall and switching platforms such as SonicWall, Cisco Meraki, and Ubiquiti
  • Troubleshoot routing, switching, VPN, and connectivity issues

Project Engineering

  • Lead infrastructure projects including server deployments, migrations, network upgrades, and cloud integrations
  • Work with vendors and manufacturers to troubleshoot issues and implement solutions

Telephony Systems

  • Assist with deployment and support of 3CX, Switchvox, Netsapiens, and Microsoft Teams Phone

Documentation & Standards

  • Maintain accurate documentation within our documentation platform
  • Contribute to technical standards and best practices across client environments

Technical Experience

Required

  • Strong expertise with Windows Server administration and troubleshooting
  • Experience supporting SMB network environments
  • Advanced troubleshooting across servers, networking, and infrastructure
  • Experience with Microsoft 365
  • Experience with Hyper-V and VMware virtualization

Preferred

  • Experience supporting SonicWall, Cisco Meraki, or Ubiquiti networking
  • Experience supporting VoIP systems
  • Experience working in a Managed Services Provider (MSP) environment
  • Experience with Azure infrastructure
  • Experience with ConnectWise and DattoRMM is a plus

Certifications (Preferred but Not Required)

  • Microsoft certifications
  • Cisco certifications
  • SonicWall certifications

Equivalent real-world experience is valued as highly as formal certifications.

The Kind of Person We're Looking For

We're looking for someone who takes pride in solving difficult problems and seeing technical work through to completion.

The right candidate:

  • Enjoys tackling complex technical challenges
  • Takes ownership of issues instead of passing them along
  • Mentors junior technicians and supports team development
  • Works collaboratively and contributes to a positive team culture
  • Communicates clearly with both technical staff and clients
  • Is comfortable engaging vendor support and researching solutions when needed

This role will play an important part in shaping the future of our service delivery organization.

Work Environment

This is an onsite role based in our Cleveland office. While most work is performed from the office, occasional travel to our Warren office and client locations will be required.

Benefits

  • Medical, Dental, and Vision insurance
  • 401k plan
  • Mileage reimbursement for travel to customer sites