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Msp Manager Jobs in Delaware (NOW HIRING)

cookboardman

Senior Systems Engineer

Wilmington, DE · Remote

$101K - $138K/yr

Support project-to-managed handoff for completed cabling/security/AV installs to ensure ongoing service continuity. Team Leadership & Development * Lead, coach, and develop MSP staff. * Create ...

cookboardman

Senior Systems Engineer

Wilmington, DE · Remote

$101K - $138K/yr

Support project-to-managed handoff for completed cabling/security/AV installs to ensure ongoing service continuity. Team Leadership & Development * Lead, coach, and develop MSP staff. * Create ...

Cook & Boardman

Senior Systems Engineer

Wilmington, DE · On-site

$101K - $138K/yr

Support project-to-managed handoff for completed cabling/security/AV installs to ensure ongoing service continuity. Team Leadership & Development * Lead, coach, and develop MSP staff. * Create ...

Hays

Client Manager

Dover, DE · On-site +1

The Manager, Client Delivery, is responsible for the operational management and daily execution of a Managed Service Provider (MSP) program supporting manufacturing and professional skill sets across ...

PTG

Coordination Engineer

Wilmington, DE · On-site

Experience working in a Managed Service Provider (MSP) environment. Industry certifications such as CompTIA A+ or Microsoft Fundamentals certifications are a plus. Why you'll love working here At ...

New

Courser

Coordination Engineer

Wilmington, DE · On-site

... in a Managed Service Provider (MSP) environment. · Industry certifications such as CompTIA A+ or Microsoft Fundamentals certifications are a plus. Why you'll love working here At Courser, we ...

All JobsMsp JobsMsp Manager JobsMsp Manager Jobs in Delaware

Msp Manager information

See Delaware salary details

$24.5K

$59.6K

$116.1K

How much do msp manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for msp manager in Delaware is $59,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,600.00 per year, depending on experience, location, and employer.

What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?

An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.

What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?

To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.

What is an MSP Manager?

An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.

What is the difference between Msp Manager vs Service Delivery Manager?

AspectMsp ManagerService Delivery Manager
Primary FocusManaging managed service provider operations, client relationships, and service deliveryOverseeing service delivery processes, ensuring client satisfaction, and managing service teams
CertificationsITIL, CompTIA, PMP often preferredITIL, PMP, or similar certifications common
Work EnvironmentIT service providers, MSP companies, tech firmsIT service departments, consulting firms, tech companies
Common TasksClient account management, service performance monitoring, vendor coordinationProcess improvement, team management, client communication

The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

What are the most commonly searched types of Msp jobs in Delaware?

The most popular types of Msp jobs in Delaware are:

What job categories do people searching Msp Manager jobs in Delaware look for?

The top searched job categories for Msp Manager jobs in Delaware are:

Msp Manager jobs near you
Infographic showing various Msp Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $59,576 per year, or $28.6 per hour.

Level 2 Computer Technician - Systems Administrator

Pegasus Technologies

Wilmington, DE • On-site

$70K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Tier 2 IT Support Technician

Pegasus Technologies, LLC
Chester County, PA | Full-Time | Hybrid Field & Remote Support

Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team.

This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment.

Responsibilities

  • Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments
  • Troubleshoot escalated service tickets and resolve issues efficiently
  • Support and maintain Windows environments, Active Directory, and Microsoft 365
  • Assist with onboarding/offboarding users and device deployments
  • Work with firewalls, switches, wireless networking, and VPN connectivity
  • Participate in project work including migrations, upgrades, and infrastructure improvements
  • Document technical procedures, configurations, and resolutions
  • Communicate clearly and professionally with clients and internal team members
  • Escalate complex issues when appropriate while maintaining ownership of the client experience

Required Skills & Experience

  • 3+ years of IT support experience, preferably within an MSP environment
  • Strong knowledge of:
    • Windows 10/11
    • Windows Server
    • Microsoft 365
    • Active Directory
    • Networking fundamentals (DNS, DHCP, VLANs, VPNs)
  • Experience with remote monitoring and management (RMM) tools
  • Strong troubleshooting and customer service skills
  • Ability to prioritize and manage multiple tasks effectively
  • Excellent communication and documentation abilities

Preferred Qualifications

  • Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms
  • Knowledge of cybersecurity best practices
  • Experience supporting virtualization platforms such as Hyper-V or VMware
  • Microsoft or CompTIA certifications are a plus

What We Offer

  • Competitive salary based on experience
  • Health benefits
  • Paid time off and holidays
  • Ongoing technical training and career growth opportunities
  • Collaborative team environment
  • Exposure to a wide variety of technologies and industries

About Pegasus Technologies

Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients.

To apply, please submit your resume and a brief introduction explaining why you’d be a great fit for our team.