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Tier 2 IT Support Technician

Pegasus Technologies, LLC
Chester County, PA | Full-Time | Hybrid Field & Remote Support

Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team.

This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment.

Responsibilities

• Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments
• Troubleshoot escalated service tickets and resolve issues efficiently
• Support and maintain Windows environments, Active Directory, and Microsoft 365
• Assist with onboarding/offboarding users and device deployments
• Work with firewalls, switches, wireless networking, and VPN connectivity
• Participate in project work including migrations, upgrades, and infrastructure improvements
• Document technical procedures, configurations, and resolutions
• Communicate clearly and professionally with clients and internal team members
• Escalate complex issues when appropriate while maintaining ownership of the client experience

Required Skills & Experience

• 3+ years of IT support experience, preferably within an MSP environment
• Strong knowledge of:
• • Windows 10/11
  • Windows Server
  • Microsoft 365
  • Active Directory
  • Networking fundamentals (DNS, DHCP, VLANs, VPNs)
• Experience with remote monitoring and management (RMM) tools
• Strong troubleshooting and customer service skills
• Ability to prioritize and manage multiple tasks effectively
• Excellent communication and documentation abilities

Preferred Qualifications

• Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms
• Knowledge of cybersecurity best practices
• Experience supporting virtualization platforms such as Hyper-V or VMware
• Microsoft or CompTIA certifications are a plus

What We Offer

• Competitive salary based on experience
• Health benefits
• Paid time off and holidays
• Ongoing technical training and career growth opportunities
• Collaborative team environment
• Exposure to a wide variety of technologies and industries

About Pegasus Technologies

Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients.

To apply, please submit your resume and a brief introduction explaining why you’d be a great fit for our team.