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Membership Assistant Jobs (NOW HIRING)

The h.wood Group

Membership Coordinator

West Hollywood, CA · On-site

$75K - $85K/yr

The Membership Coordinator plays a critical role in shaping the member experience while supporting ... Programming * Assist in developing exclusive member programming, events, and experiences that ...

company400

Membership Services Coordinator

Manhattan, NY · On-site

$30 - $32/hr

The candidate for this position will assist the Membership Services Office by serving as a responsive liaison to members regarding all aspects of membership. The Membership Services Coordinator will ...

Troon Golf

Membership Coordinator

Bonita Springs, FL · On-site

$16.75 - $22.50/hr

Monitor all membership records and reports * Assist with realtor and new member tours, when needed. * Assist with coordinating all lifestyle events, ensuring smooth execution, when needed. * Organize ...

YMCA

Membership Coordinator

Honolulu, HI · On-site

$21.50 - $23.50/hr

The Membership Coordinator role works under the direct supervision of the Director of Membership & Healthy Living to provide quality service and communication to the members, assist members along ...

pmymca

Membership Experience Coordinator

Kilmarnock, VA · On-site

$17.25 - $23.25/hr

Under the supervision of the Membership Experience Director, and in harmony with the mission and ... Team Leadership * Assist in planning and conducting staff meetings. * Attend staff meetings and ...

ClubCorp

Membership Coordinator

San Diego, CA · On-site

$21 - $24/hr

Prepare reports and correspondence, support scheduling of meetings, and assist the Membership Manager and Director with operational needs. * Provide exceptional customer service by addressing ...

Invited Clubs

Membership Coordinator

Chicago, IL · On-site

$18.25 - $24.75/hr

Prepare reports and correspondence, support scheduling of meetings, and assist the Membership Manager and Director with operational needs. * Provide exceptional customer service by addressing ...

YMCA of Honolulu

Membership Coordinator

Honolulu, HI · On-site

$21.50 - $23.50/hr

The Membership Coordinator role works under the direct supervision of the Director of Membership & Healthy Living to provide quality service and communication to the members, assist members along ...

Invited Clubs

Membership Coordinator

San Diego, CA

$18.75 - $25.50/hr

Prepare reports and correspondence, support scheduling of meetings, and assist the Membership Manager and Director with operational needs. * Provide exceptional customer service by addressing ...

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Membership Assistant information

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How much do membership assistant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for membership assistant in the United States is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.39 per hour, depending on experience, location, and employer.

What does a membership assistant do?

A Membership Assistant is responsible for supporting the daily operations of an organization’s membership program. This typically includes processing new member applications, renewing memberships, responding to member inquiries, maintaining accurate membership records, and assisting with member communications and events. The role often involves a mix of administrative tasks and customer service, ensuring members have a positive experience and their needs are addressed promptly.

What key skills and qualifications are needed to thrive as a membership assistant, and why are they important?

To thrive as a Membership Assistant, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with membership management software, CRM systems, and office productivity tools is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help build positive relationships with members and resolve inquiries efficiently. These skills ensure smooth membership operations, high member satisfaction, and effective support for organizational goals.

What are some common challenges faced by membership assistants when managing member inquiries and renewals?

Membership Assistants often handle a high volume of inquiries and renewal requests, which can be challenging during peak periods. Balancing personalized service with efficiency is crucial, as members expect timely and helpful responses. Additionally, staying organized and maintaining accurate records is essential to prevent lapses in membership and ensure a positive experience. Strong communication skills and the ability to quickly learn membership management systems can help overcome these challenges.

What is the difference between Membership Assistant vs Membership Coordinator?

AspectMembership AssistantMembership Coordinator
ResponsibilitiesAssists with member inquiries, processes memberships, maintains recordsManages membership campaigns, develops retention strategies, oversees member engagement
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeSimilar; often requires additional experience in member relations or marketing
Work EnvironmentClerical, customer service-focused, office settingMore strategic, involves planning and outreach, often in office or event settings
Industry UsageCommon in nonprofits, clubs, associationsUsed in similar organizations, with a focus on growth and retention

The main difference between a Membership Assistant and a Membership Coordinator lies in scope and responsibilities. The Membership Assistant primarily handles administrative tasks and member inquiries, while the Membership Coordinator takes on a more strategic role in managing membership growth and engagement. Both roles require similar credentials and are vital in member-focused organizations.

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Membership Assistant jobs near you
Infographic showing various Membership Assistant job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $40,672 per year, or $19.6 per hour.

Membership Coordinator

The h.wood Group

West Hollywood, CA • On-site

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 17 days ago

Job description

ABOUT US:
Nestled along the iconic Sunset Strip, The Bird Streets Club is Los Angeles' newest and most exclusive private members club. Designed for an exceptional community of leaders, innovators, creators, and tastemakers, the Club offers an intimate sanctuary where world-class hospitality, elevated dining, and meaningful connection come together.
Managed by The h.wood Group, one of the industry's most influential hospitality and lifestyle companies, The Bird Streets Club delivers unparalleled service, unforgettable experiences, and a culture rooted in discretion, excellence, and genuine hospitality.
ROLE SUMMARY:
The Membership Coordinator plays a critical role in shaping the member experience while supporting one of the Club's most valuable assets—its membership community.
This position combines luxury hospitality, relationship management, operational excellence, and strategic membership administration. Acting as both the steward of the membership database and a visible ambassador within the Club, the Membership Coordinator ensures every stage of the member journey—from nomination through onboarding and ongoing engagement—is seamless, thoughtful, and highly personalized.
Reporting to the Senior Director of Membership, this individual serves as the primary administrator for the Club's membership platform (PeopleVine), while collaborating closely with operations, marketing, events, finance, reservations, and ownership to support the continued growth and evolution of the Club.
The ideal candidate is highly organized, emotionally intelligent, proactive, and thrives in a luxury hospitality environment where exceptional service, discretion, and attention to detail are expected.
RESPONSIBILTIES:
Membership Operations
  • Own the day-to-day administration and integrity of the Club's membership database and CRM platform (PeopleVine)
  • Ensure all member records, profiles, billing information, communications, and account activity are accurate and up to date
  • Develop and maintain organized systems that support the continued growth and scalability of the membership program
  • Monitor membership activity, renewals, waitlists, utilization, and reporting metrics
Membership Experience
  • Serve as a primary point of contact for members, delivering highly personalized service across phone, email, text, and digital communication channels
  • Build meaningful relationships with members through consistent in-person engagement within the Club
  • Anticipate member needs and collaborate with Club leadership to resolve requests with efficiency and professionalism
  • Support the creation of memorable member experiences that reinforce the Club's luxury brand standards
Membership Admissions amp; Onboarding
  • Coordinate the full membership journey, including nominations, application tracking, vetting, committee materials, acceptance, onboarding, and welcome experience
  • Research prospective members and prepare briefing materials for Membership Committee and ownership review
  • Schedule prospective member meetings, tours, interviews, and follow-up communications
  • Execute a polished onboarding experience that introduces new members to the Club's services, culture, and community
Member Engagement amp; Programming
  • Assist in developing exclusive member programming, events, and experiences that strengthen member engagement and community
  • Partner with operations and events teams to successfully execute membership-focused activations
  • Support member communications including newsletters, announcements, event invitations, and Club updates
  • Contribute ideas that enhance member satisfaction, retention, and overall Club culture
Reporting amp; Strategy
  • Prepare membership reports, dashboards, and presentations for ownership and senior leadership
  • Track membership growth, acquisition, waitlist performance, and engagement metrics
  • Identify trends and opportunities that improve the overall membership experience
  • Assist with strategic initiatives that support long-term membership growth and retention
Cross-Functional Collaboration
  • Partner closely with Operations, Reservations, Culinary, Events, Marketing, Creative, Finance, and IT to ensure a seamless member experience
  • Act as the primary liaison between Bird Streets Club and PeopleVine for ongoing platform administration and troubleshooting
  • Support marketing initiatives including partnerships, social media, member communications, and promotional campaigns
REQUIREMENTS:
  • 3+ years of experience in luxury hospitality, private clubs, member services, concierge, luxury hotels, lifestyle brands, or high-touch client services
  • Experience working with luxury private clubs or member-based organizations
  • Event planning or member programming experience
  • Familiarity with hospitality reservation systems and CRM platforms
  • Experience supporting executive leadership or ownership teams
  • Passion for luxury hospitality, dining, arts, culture, and community building
  • Exceptional interpersonal and relationship-building skills with a genuine passion for hospitality
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
  • Outstanding attention to detail and commitment to operational excellence
  • Excellent written and verbal communication skills
  • High level of professionalism, discretion, and emotional intelligence
  • Strong analytical skills with experience preparing reports and presentations
  • Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint
  • Experience with CRM or membership management platforms (PeopleVine experience preferred)
  • Ability to work independently while collaborating effectively across departments
JOB DETAILS AND PERKS:
  • Full-time, exempt position
  • Flexibility to work evenings, weekends, and holidays as business needs require
  • On-site presence at the Club a minimum of four evenings per week, with occasional late-night shifts until approximately 2:00 AM
  • Competitive salary
  • Comprehensive health, dental, vision, and life insurance (company contribution begins the first of the month following 60 days of employment)
  • Dining privileges throughout The h.wood Group portfolio
  • Flexible paid time off
  • Opportunity to work alongside one of the country's premier hospitality brands
  • Career growth within an expanding luxury hospitality organization

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