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Audubon

Volunteer and Membership Assistant

Naples, FL · On-site

$20/hr

The Volunteer and Membership Assistant assists with the management and coordination of a variety of activities for Corkscrew Swamp Sanctuary's volunteer and membership programs and works towards ...

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How much do membership assistant jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for membership assistant in the United States is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.39 per hour, depending on experience, location, and employer.

What does a membership assistant do?

A Membership Assistant is responsible for supporting the daily operations of an organization’s membership program. This typically includes processing new member applications, renewing memberships, responding to member inquiries, maintaining accurate membership records, and assisting with member communications and events. The role often involves a mix of administrative tasks and customer service, ensuring members have a positive experience and their needs are addressed promptly.

What key skills and qualifications are needed to thrive as a membership assistant, and why are they important?

To thrive as a Membership Assistant, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with membership management software, CRM systems, and office productivity tools is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help build positive relationships with members and resolve inquiries efficiently. These skills ensure smooth membership operations, high member satisfaction, and effective support for organizational goals.

What are some common challenges faced by membership assistants when managing member inquiries and renewals?

Membership Assistants often handle a high volume of inquiries and renewal requests, which can be challenging during peak periods. Balancing personalized service with efficiency is crucial, as members expect timely and helpful responses. Additionally, staying organized and maintaining accurate records is essential to prevent lapses in membership and ensure a positive experience. Strong communication skills and the ability to quickly learn membership management systems can help overcome these challenges.

What is the difference between Membership Assistant vs Membership Coordinator?

AspectMembership AssistantMembership Coordinator
ResponsibilitiesAssists with member inquiries, processes memberships, maintains recordsManages membership campaigns, develops retention strategies, oversees member engagement
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeSimilar; often requires additional experience in member relations or marketing
Work EnvironmentClerical, customer service-focused, office settingMore strategic, involves planning and outreach, often in office or event settings
Industry UsageCommon in nonprofits, clubs, associationsUsed in similar organizations, with a focus on growth and retention

The main difference between a Membership Assistant and a Membership Coordinator lies in scope and responsibilities. The Membership Assistant primarily handles administrative tasks and member inquiries, while the Membership Coordinator takes on a more strategic role in managing membership growth and engagement. Both roles require similar credentials and are vital in member-focused organizations.

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Membership Assistant jobs near you
Infographic showing various Membership Assistant job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $40,672 per year, or $19.6 per hour.

Membership Assistant, Full-time

Discovery Place

Charlotte, NC • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Membership Assistant, Full-time

Hybrid • 301 NORTH TRYON ST - CHARLOTTE, NC 28202

Overview

Position Type Full Time Job Shift Any Education Level High School Diploma Travel Percentage Up to 25% Category Nonprofit - Social Services

Description

At Discovery Place, a 501(c)(3) nonprofit organization, we fuel your passion for science and the natural world by delivering awe-inspiring exhibits and educational programs. Our immersive experiences captivate, challenge, and empower audiences of all ages, sparking a spirit of discovery and lifelong learning. We hope to forge a future where science catalyzes, creating boundless opportunities, fostering hope, solving complex problems and driving positive change across the globe.

POSITION SUMMARY

The Membership Assistant's primary responsibilities will be to work with the membership team to provide superior customer service to members on-site at Discovery Place Science and via email and phone. Additionally, they will be responsible for processing memberships in our database and assisting at membership events at any of our Discovery Place locations

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Staff the Membership desk at Discovery Place Science and welcoming Members, processing their admission, selling Memberships and upgrades and other membership-related tasks as needed.
  • Answer and respond to customer inquiries received through the Membership phone-line and Membership email in a timely manner.
  • Work as a team member in concert with other Membership Associates and Assistants to ensure processing and mailing of new and renewed memberships in a timely manner.
  • Attend the Morning Huddle prior to Museum opening
  • Handle cash and credit card transactions while following approved accounting procedures
  • Assist at member events as needed.
  • Assists the Membership Manager as directed.
  • Perform other duties as assigned.
Qualifications

MINIMUM QUALIFICATIONS REQUIRED:

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to work weekends as part of the regular schedule is required
  • Ability to provide excellent and prompt customer service to the general public and Discovery Place Members
  • Ability to analyze data and utilize information to inform decision-making
  • Ability to communicate clearly with members
  • Ability to persuasively articulate the benefits of membership to non-members
  • Ability to work both as a team member and autonomously in a fast-paced, deadline-driven, results-oriented environment
  • Must be able to follow policies and procedures, complete administrative tasks correctly and on time.

PREFERRED QUALIFICATIONS:

  • Proficiency in Ticketure, Salesforce or similar database
  • Identifies and resolves problems in a timely manner. Meets challenges with resourcefulness.
  • Demonstrates quality work, accuracy, thoroughness, and a high level of attention to detail.
  • Looks for ways to improve and promote quality and efficiency.
  • Responds well to questions; provides detailed and informative answers.
  • Writes clearly and informatively. Listens and responds well to questions.
  • Reacts well under pressure.

PHYSICAL REQUIRMENTS:

  • Must be able to lift boxes up to 25 lbs.
  • Must have valid driver's license to be able to drive to off-site locations on occasion
  • Walking, standing, and sitting during the day at various locations

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities of this job. Other duties may be assigned. This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.

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