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Medical Record Retrieval Jobs (NOW HIRING)

ISG

Record Retrieval Specialist (29735)

Danvers, MA · On-site +1

$14/hr

We are looking for a Record Retrieval Specialist to join our Medical Records team. As a Record Retrieval Specialist, your main responsibility is to obtain the requested materials and supply those ...

ISG

Record Retrieval Call Support (26599)

Danvers, MA · On-site +1

$12/hr

We are looking for a Record Retrieval Support to join our Medical Records team. As a Record Retrieval Support, your main responsibility is to assist the team with status inquiries to outstanding ...

Certum Legal Solutions

Medical Records Coordinator

Newark, NJ · On-site

$18.50 - $24/hr

The ideal candidate brings exceptional organizational skills, a thorough understanding of medical record retrieval processes, and the ability to manage high-volume, detail-intensive workflows across ...

New

Retrev LLC

Records Retrieval Specialist I

Pensacola, FL · On-site

Onsite Position Summary The Records Retrieval Specialist is responsible for obtaining medical records, billing statements, and related documentation from healthcare providers, hospitals, clinics, and ...

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Medical Record Retrieval information

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How much do medical record retrieval jobs pay per year?

As of Sep 4, 2026, the average yearly pay for medical record retrieval in the United States is $44,324.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $50,500.00 per year, depending on experience, location, and employer.

What is a medical record retrieval?

A Medical Record Retrieval job involves obtaining patient medical records from healthcare providers, hospitals, and clinics on behalf of insurance companies, legal firms, or other organizations. Professionals in this role communicate with medical facilities, verify authorization forms, and ensure records are collected in a timely manner. Attention to detail and knowledge of HIPAA regulations are important to maintain patient confidentiality.

What skills and qualifications are needed for medical record retrieval?

Excelling in Medical Record Retrieval requires attention to detail, knowledge of healthcare documentation, and a high degree of data accuracy, often supported by a high school diploma or equivalent and experience in healthcare settings. Familiarity with Electronic Health Record (EHR) systems, HIPAA compliance, and document management software is commonly needed. Strong organizational skills, discretion, and effective communication help professionals handle sensitive information and collaborate across departments. These abilities ensure timely, accurate retrieval of records while maintaining data privacy and supporting high-quality patient care.

What are the main challenges in medical record retrieval and how can they be addressed?

A primary challenge in Medical Record Retrieval is ensuring the prompt and accurate collection of records while maintaining strict confidentiality and compliance with privacy regulations. Professionals may encounter incomplete records, system limitations, or communication delays with healthcare providers, which require persistence and resourcefulness to resolve. Effective organization and adaptability can help streamline processes, while clear communication with both clinical and administrative teams is vital. Many employers provide ongoing training to help staff stay current with evolving technologies and regulations, making it easier to overcome these common challenges and excel in the role.

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Cities with the most Medical Record Retrieval job openings:

What states have the most Medical Record Retrieval jobs?

States with the most job openings for Medical Record Retrieval jobs include:

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Medical Record Retrieval jobs near you
Infographic showing various Medical Record Retrieval job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,324 per year, or $21.3 per hour.

Medical Record Retrieval Specialist

Medica Services Company LLC

Minnetonka, MN • On-site, Remote

$41K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

Medica's Medical Record Retrieval Specialist collects, reviews, and manages medical records to support clinical reviews, quality programs, and regulatory audits. This role ensures records are obtained accurately, on time, and in compliance with audit and privacy requirements.

The specialist works closely with internal clinical and audit teams and external provider offices to resolve documentation gaps, track retrieval status, and maintain audit‑ready records. The ideal candidate is organized, detail‑oriented, and able to manage multiple priorities. Perform other duties assigned.

Key Responsibilities

Record Retrieval & Coordination

  • Request and retrieve medical records from provider offices, health systems, vendors, and EHR platforms (e.g., Epic, Cerner) using phone, email, fax, portals, and approved systems
  • Support HEDIS Hybrid Reviews, CMS Cost Audits, RADV, Data Validation, and other clinical or audit reviews
  • Follow established retrieval timelines, protocols, and escalation processes
  • Identify and escalate missing, incomplete, or delayed records

Record Review & Validation

  • Review records for completeness, legibility, required date ranges, and relevance
  • Identify documentation gaps and coordinate follow‑ups with providers
  • Validate records against audit and project requirements
  • Partner with clinical reviewers, auditors, and data teams to clarify documentation needs

Data Management & Tracking

  • Upload, index, and organize records in designated systems (e.g., SharePoint, internal audit tools)
  • Ensure accurate file naming, version control, and proper record association
  • Track retrieval status, provider responses, and outstanding requests
  • Perform quality checks to ensure records are audit‑ready
  • Maintain real‑time tracking of retrieval status, provider responses, and outstanding requests

Communication & Compliance

  • Serve as a point of contact for providers regarding record requests and submissions
  • Provide status updates to internal stakeholders
  • Document outreach and escalation activities
  • Handle PHI in accordance with HIPAA, CMS, and organizational policies
  • Use approved secure methods for record transmission and storage

Required Qualifications

  • High school diploma or equivalent experience
  • 2 years of experience in medical record retrieval, healthcare operations, clinical support, or related field
  • Proficiency with Adobe Acrobat and Microsoft Office (Outlook, Excel, SharePoint, Teams)

Preferred Qualifications

  • Excellent verbal and written communication skills
  • Strong organizational, time management, and communication skills
  • Ability to manage multiple priorities independently
  • Associate degree or higher in Health Information Management or related field
  • Experience with HEDIS, CMS Cost Audits, RADV, or other regulatory audits
  • Familiarity with EHR systems (e.g., Epic, Cerner) and secure document exchange platforms
  • Experience working with provider offices or HIM departments
  • Knowledge of healthcare quality measures or regulatory documentation standards

This position is a Remote role. To be eligible for consideration, candidates must have a primary home address located within any state where Medica is registered as an employer - AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, WI.  

The full salary grade for this position is $41,300 - $70,800. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $41,300 - $61,950. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data.  In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. 

The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.