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Medical Record Retrieval Jobs (NOW HIRING)

ISG

Record Retrieval Specialist (29735)

Danvers, MA · On-site +1

$14/hr

We are looking for a Record Retrieval Specialist to join our Medical Records team. As a Record Retrieval Specialist, your main responsibility is to obtain the requested materials and supply those ...

Imedview, Inc

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Record Retrieval Coordinator

Saugerties, NY · Remote

$21 - $24/hr

A successful Record Retrieval Coordinator will be able to work well independently as well as with ... Communicating with medical facilities and offices to confirm receipt of authorizations * Building ...

ISG

Record Retrieval Call Support (26599)

Danvers, MA · On-site +1

$12/hr

We are looking for a Record Retrieval Support to join our Medical Records team. As a Record Retrieval Support, your main responsibility is to assist the team with status inquiries to outstanding ...

ISG

Record Retrieval Call Support (29723)

Danvers, MA · On-site +1

$12/hr

We are looking for a Record Retrieval Support to join our Medical Records team. As a Record Retrieval Support, your main responsibility is to assist the team with status inquiries to outstanding ...

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Medical Record Retrieval information

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$28.5K

$44.3K

$60.5K

How much do medical record retrieval jobs pay per year?

As of Jul 2, 2026, the average yearly pay for medical record retrieval in the United States is $44,324.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $50,500.00 per year, depending on experience, location, and employer.

What is a Medical Record Retrieval job?

A Medical Record Retrieval job involves obtaining patient medical records from healthcare providers, hospitals, and clinics on behalf of insurance companies, legal firms, or other organizations. Professionals in this role communicate with medical facilities, verify authorization forms, and ensure records are collected in a timely manner. Attention to detail and knowledge of HIPAA regulations are important to maintain patient confidentiality.

What are the main challenges faced in a Medical Record Retrieval position and how can they be addressed?

A primary challenge in Medical Record Retrieval is ensuring the prompt and accurate collection of records while maintaining strict confidentiality and compliance with privacy regulations. Professionals may encounter incomplete records, system limitations, or communication delays with healthcare providers, which require persistence and resourcefulness to resolve. Effective organization and adaptability can help streamline processes, while clear communication with both clinical and administrative teams is vital. Many employers provide ongoing training to help staff stay current with evolving technologies and regulations, making it easier to overcome these common challenges and excel in the role.

What are the key skills and qualifications needed to thrive in the Medical Record Retrieval position, and why are they important?

Excelling in Medical Record Retrieval requires attention to detail, knowledge of healthcare documentation, and a high degree of data accuracy, often supported by a high school diploma or equivalent and experience in healthcare settings. Familiarity with Electronic Health Record (EHR) systems, HIPAA compliance, and document management software is commonly needed. Strong organizational skills, discretion, and effective communication help professionals handle sensitive information and collaborate across departments. These abilities ensure timely, accurate retrieval of records while maintaining data privacy and supporting high-quality patient care.

More about Medical Record Retrieval jobs
What cities are hiring for Medical Record Retrieval jobs? Cities with the most Medical Record Retrieval job openings:
What states have the most Medical Record Retrieval jobs? States with the most job openings for Medical Record Retrieval jobs include:
What job categories do people searching Medical Record Retrieval jobs look for? The top searched job categories for Medical Record Retrieval jobs are:
Medical Record Retrieval jobs near you
Infographic showing various Medical Record Retrieval job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,324 per year, or $21.3 per hour.

Medical Record Retrieval Caller / Follow Up Specialist

Champion Records Service

Houston, TX • On-site

$17 - $19/hr

Full-time

Dental, Vision, PTO

Posted 20 days ago

Job description

Champion Records Service – Expeditor / Records Follow-Up Specialist


About Champion Records Service

Champion Records Service is a Houston-based boutique medical record retrieval company serving law firms nationwide. We specialize in obtaining medical, billing, radiology, employment, banking, and other litigation-related records with accuracy, urgency, and communication.

Our culture is built around teamwork, accountability, consistency, and client service. We believe communication drives results, and every member of our team plays a critical role in delivering an exceptional experience to our clients.


Expeditor / Records Follow-Up Specialist

Location:

Houston, TX

Employment Type:

Full-Time

Compensation:

$17 to $19 per hour based on experience
Performance-based bonus plan available


Position Overview

Champion Records is seeking a highly organized and professional Expeditor / Records Follow-Up Specialist to join our growing team.

This position is responsible for communicating directly with hospitals, clinics, copy services, custodians of records, and other facilities to confirm receipt of subpoenas and authorizations, verify status of requests, obtain page counts and invoices, coordinate payment, and expedite delivery of records.

The ideal candidate is confident on the phone, detail-oriented, persistent, and able to professionally manage high call volume while maintaining excellent documentation and communication.


Essential Responsibilities

  • Contact medical facilities, copy services, employers, banks, and other custodians regarding record requests
  • Confirm receipt of subpoenas, authorizations, and legal documents
  • Follow up on aging requests and expedite completion of records
  • Obtain page counts, fee information, and estimated completion dates
  • Coordinate payments and document all communication within company software
  • Track outstanding requests and identify delays or potential issues
  • Communicate updates to internal Case Managers and clients
  • Maintain accurate notes and status reporting
  • Assist with resolving rejected or incomplete requests
  • Meet daily productivity and communication goals
  • Provide professional customer service in all interactions
  • Other duties as assigned


Qualifications

  • Previous customer service, collections, call center, legal support, or record retrieval experience preferred
  • Strong verbal and written communication skills
  • Comfortable making outbound phone calls throughout the day
  • Strong attention to detail and organizational skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Basic computer proficiency and typing skills required
  • Experience working with medical offices or legal industry is a plus
  • Dependable attendance and strong work ethic required


Ideal Candidate Traits

  • Persistent but professional communicator
  • Strong sense of urgency
  • Positive attitude and team-oriented mindset
  • Able to handle difficult conversations calmly
  • Self-starter who follows processes consistently
  • Comfortable working with deadlines and productivity goals


Why Work at Champion Records Service?

  • Family-oriented, team-driven environment
  • Stable and growing company
  • Opportunity for advancement
  • Performance bonus opportunities
  • Hands-on training and structured onboarding
  • Meaningful role supporting the legal industry
  • Leadership team focused on consistency, communication, and employee growth

At Champion Records, every phone call matters. Our Expeditors play a critical role in ensuring clients receive records timely and without surprises.


To Apply

Please submit your resume and a brief summary of your experience. Qualified candidates will be contacted to schedule a phone interview.


Company Description

Champion Records Service is a Houston-based legal support company that helps law firms obtain medical, billing, and other critical records. We are a process-driven team focused on speed, accuracy, and clear communication to deliver reliable results our clients depend on.