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Mediator Jobs (NOW HIRING)

City of New York

Mediator and Intake Specialist

Manhattan, NY · On-site

$19.50 - $26.25/hr

The Mediator and Intake Specialist's responsibilities will include but are not limited to: * Communicating and interacting with consumers and businesses on consumer-related complaints; * Analyzing ...

City of New York

Mediator and Intake Specialist

Manhattan, NY · Hybrid

$19.50 - $26/hr

The Mediator and Intake Specialist's responsibilities will include but are not limited to: - Communicating and interacting with consumers and businesses on consumer-related complaints; - Analyzing ...

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$43.5K

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How much do mediator jobs pay per year?

As of Jun 29, 2026, the average yearly pay for mediator in the United States is $98,344.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $107,000.00 per year, depending on experience, location, and employer.

What jobs pay $2000 a day?

High-level mediators, such as those involved in complex legal, corporate, or international disputes, can earn around $2,000 or more per day, especially when they have extensive experience, specialized skills, and operate as independent consultants or in private practice. Such roles often require advanced certifications, negotiation skills, and a strong reputation in the field.

What qualifications do I need to be a mediator?

To become a mediator, individuals typically need a bachelor's degree in a relevant field such as law, psychology, or social work. Many employers prefer candidates with mediation training or certification from a recognized program, and strong communication, negotiation, and conflict resolution skills are essential. Certification requirements vary by jurisdiction and industry.

What Are Mediators?

A Mediator provides mediation services that help find a resolution between disputing parties or individuals before the case ends up in court. As a Mediator, your responsibilities include listening to both sides of the conflict, discerning what areas of the dispute have a potential for compromise, and helping parties work step-by-step toward a solution. You may work for a law firm, government agency, or third-party agency. Your job is to provide objective observations and propose a compromise that suits both parties and keeps them from needing to face a costly court battle.

What are the key skills and qualifications needed to thrive as a Mediator, and why are they important?

To thrive as a Mediator, you need strong conflict resolution abilities, knowledge of negotiation techniques, and often a background in law, social work, or related fields, sometimes with formal mediation training or certification. Familiarity with mediation software, case management systems, and adherence to relevant professional standards is common in this role. Exceptional listening, impartiality, and communication skills help mediators facilitate understanding and trust between conflicting parties. These competencies are crucial for achieving fair, effective resolutions and maintaining professional credibility in sensitive or complex disputes.

What are some common challenges mediators face when facilitating negotiations between parties?

Mediators often encounter challenges such as managing strong emotions, overcoming communication barriers, and ensuring that all parties feel heard and understood. It can be difficult to maintain neutrality, especially in high-conflict situations where trust is low. Successful mediators use active listening, patience, and creative problem-solving to help parties find common ground and work toward a mutually acceptable agreement.

What are mediators?

Mediators are neutral third parties who help two or more people or groups resolve conflicts or disputes outside of court. They facilitate communication, encourage understanding, and assist parties in reaching a mutually acceptable agreement. Mediators do not make decisions for the parties, but rather guide the negotiation process and help everyone involved find common ground. This process is often confidential, voluntary, and can be more cost-effective and quicker than litigation.

What does a mediator do as a job?

A mediator facilitates communication and negotiation between parties in a dispute to help them reach a mutually acceptable agreement. They often work in legal, workplace, or community settings and require strong communication, problem-solving skills, and neutrality. Mediators do not make decisions but guide the process to resolve conflicts efficiently.

How much do mediators earn?

Mediator salaries vary depending on experience, location, and whether they work independently or for an organization. On average, mediators earn between $40,000 and $80,000 annually, with experienced professionals or those in specialized fields earning higher wages. Many mediators also charge hourly rates, typically ranging from $50 to $300 per hour.

What is the difference between Mediator vs Arbitrator?

AspectMediatorArbitrator
CredentialsNone mandatory, but certifications like CCM or mediator training are commonOften requires legal background or specific arbitration certifications
Work EnvironmentFacilitates negotiations in a neutral setting, often in offices or onlineHears disputes and makes binding or non-binding decisions, in formal hearings
Industry UsageUsed across legal, commercial, family, and workplace disputesPrimarily in legal, commercial, and labor disputes

While mediators facilitate discussions to help parties reach an agreement without making decisions, arbitrators hear disputes and render binding or non-binding decisions. Both roles require strong communication skills, but arbitrators often have legal or specialized training, whereas mediators focus on negotiation and conflict resolution. Understanding these differences helps in choosing the right professional for dispute resolution needs.

More about Mediator jobs
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Mediator jobs near you
Infographic showing various Mediator job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $98,344 per year, or $47.3 per hour.
Mediator and Intake Specialist

Mediator and Intake Specialist

City of New York

Manhattan, NY • On-site

$19.50 - $26.25/hr

Other

Posted 24 days ago

City Of New York rating

7.1

Company rating: 7.1 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

498th of 663 rated public administrative organizations

Job description

Job Description

*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.

***This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. **

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

DCWP’s General Counsel Division seeks a Mediator and Intake Specialist to be a member of a collaborative team of employees engaged in mediating consumer complaints by negotiating with consumers and businesses for equitable resolutions on behalf of both parties. The Mediator and Intake Specialist’s responsibilities will include but are not limited to:

  • Communicating and interacting with consumers and businesses on consumer-related complaints;

  • Analyzing, documenting, researching, and resolving consumer complaints in accordance with the laws, rules, and regulations enforced by DCWP;

  • Maintaining Agency database and providing reports as needed;

  • Performing data entry and inputting detailed, accurate notes in Agency’s system(s) as needed;

  • Providing timely follow-up and closure for each consumer complaint;

  • Answering calls, and directing callers to appropriate channels in a timely manner;

  • Delivering accurate, complete information to callers;

  • Processing mail within assigned timeframes;

  • Providing front desk reception coverage and assisting walk-in consumers with filing complaints;

  • Preparing training materials, maintaining knowledge database, and training others as needed; and

  • Performing other tasks and assignments as directed.

CLERICAL ASSOCIATE - 10251

Qualifications

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Salary Min: $ 46,503.00

Salary Max: $ 53,940.00

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