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Virtual Mediator Jobs (NOW HIRING)

Pennymac

Mediation Specialist II

Fort Worth, TX · On-site

$50K - $75K/yr

Attend Court-appointed mediations by telephone or virtual appearance to support operational success * Support the servicing of mortgage loans * Support business leaders to identify/support processes ...

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$235K

How much do virtual mediator jobs pay per year?

As of Aug 10, 2026, the average yearly pay for virtual mediator in the United States is $98,344.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $107,000.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of a virtual mediator?

As a Virtual Mediator, your daily responsibilities may include facilitating virtual mediation sessions, maintaining detailed records of cases, and communicating with parties via email or secure online platforms to schedule meetings and clarify issues. You’ll be tasked with guiding disputing parties through structured discussions, helping them identify common ground, and drafting agreements when resolutions are reached. Additionally, you may need to review relevant documents or evidence submitted digitally before sessions and stay updated on best mediation practices and legal requirements. This role often involves working independently, but collaboration with other mediators, legal professionals, or administrative staff is sometimes necessary to ensure seamless case management and compliance with regulations.

What are the key skills and qualifications needed to thrive in the virtual mediator position, and why are they important?

To thrive as a Virtual Mediator, strong conflict resolution abilities, knowledge of mediation practices, and a background in law, social work, or a related field are essential. Familiarity with video conferencing platforms, online case management systems, and professional mediation certifications (such as those recognized by the American Arbitration Association) are commonly required. Exceptional active listening, emotional intelligence, and the ability to remain neutral under pressure will set candidates apart. These competencies ensure fair and effective resolution of disputes in virtual settings while maintaining professionalism and trust among participants.

What is a virtual mediator?

A Virtual Mediator is a professional who facilitates conflict resolution between parties through online platforms rather than in-person meetings. They help individuals, businesses, or organizations negotiate agreements and settle disputes efficiently through video conferencing, email, or other digital communication tools. Virtual Mediators use conflict resolution techniques to ensure fair and productive discussions while maintaining neutrality. This role is commonly used in legal disputes, workplace conflicts, and family mediation. It allows for flexible scheduling and broader accessibility for clients who may be in different locations.

More about Virtual Mediator jobs
What cities are hiring for Virtual Mediator jobs? Cities with the most Virtual Mediator job openings:
What are the most commonly searched types of Mediator jobs? The most popular types of Mediator jobs are:
What states have the most Virtual Mediator jobs? States with the most job openings for Virtual Mediator jobs include:
What job categories do people searching Virtual Mediator jobs look for? The top searched job categories for Virtual Mediator jobs are:
Virtual Mediator jobs near you
Infographic showing various Virtual Mediator job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $98,344 per year, or $47.3 per hour.

Mediation Specialist II

Pennymac

Fort Worth, TX • On-site

$50K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

PENNYMAC
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day
The Mediation Specialist will manage key metrics related to servicing litigation, which includes, but may not be limited to, the following teams: Contested Matters, Title Matters, and Mediation; department performance; implementation of department strategies/procedures; and responding to inquiries related to customers/vendors/investors/regulatory agencies. As the Mediation Specialist, you will interface with other divisions in servicing to ensure upstream/downstream processes are appropriate.
The Mediation Specialist will:
  • Attend Court-appointed mediations by telephone or virtual appearance to support operational success
  • Support the servicing of mortgage loans
  • Support business leaders to identify/support processes at the operational level
  • Perform other related duties as required and assigned
  • Demonstrate behaviors which are aligned with the organization's desired culture and values

What You'll Bring
  • 5+ years of relevant work experience
  • An in-depth understanding of state-by-state foreclosure rules, and the ability to attend Court-appointed mediations by telephone or virtual appearance
  • Understanding of GSE/insurer servicing guidelines
  • Must be highly proficient in Excel and Word
  • Experience in Financial Services and, if possible, with prior mediation experience is preferred

Why You Should Join
As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:
  • Comprehensive Medical, Dental, and Vision
  • Paid Time Off Programs including vacation, holidays, illness, and parental leave
  • Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
  • Retirement benefits, life insurance, 401k match, and tuition reimbursement
  • Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits
For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information
Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:
  • Lower in range - Building skills and experience in the role
  • Mid-range - Experience and skills align with proficiency in the role
  • Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary
$50,000 - $75,000
Work Model
OFFICE

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