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211 Jobs (NOW HIRING)

Pharmgate Animal Health

211 Production Technician

Omaha, NE · On-site

$16.50 - $20.50/hr

Job Type Full-time Description 402-330-6000 • Pharmgate.com 14040 Industrial Drive • Omaha, NE • 68144 Job Title: 211 Production Technician Reports To: 211 Production Manager Department: 211 ...

Pharmgate Inc

211 Production Technician

Omaha, NE · On-site

$16.50 - $20.50/hr

Description: 402-330-6000 • Pharmgate.com 14040 Industrial Drive • Omaha, NE • 68144 Job Title: 211 Production Technician Reports To: 211 Production Manager Department: 211 Manufacturing ...

Pharmgate Inc

211 Production Technician

Omaha, NE

$16.50 - $20.50/hr

Description 402-330-6000 Pharmgate.com 14040 Industrial Drive Omaha, NE 68144 Job Title: 211 Production Technician Reports To: 211 Production Manager Department: 211 Manufacturing Classification: Non ...

Gryphon Place

Ohio 211- Resource Specialist

Toledo, OH · On-site

Ohio 211 Reports To : Resource Manager Job Status: Part-time, Hourly, and Non-exempt (24 per week) STATEMENT OF THE JOB The Resource Specialist ensures the accuracy and completeness of the 2-1-1 ...

Gryphon Place

Ohio 211- Resource Specialist

Toledo, OH · On-site

Ohio 211 Reports To : Resource Manager Job Status: Part-time, Hourly, and Non-exempt (24 per week) STATEMENT OF THE JOB The Resource Specialist ensures the accuracy and completeness of the 2-1-1 ...

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How much do 211 jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for 211 in the United States is $24.59, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $27.88 per hour, depending on experience, location, and employer.

What is the difference between 211 vs Customer Service Representative?

Aspect211Customer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, nonprofit agencies, government officesCall centers, retail, corporate offices
Industry UsageHuman services, government, nonprofit sectorsRetail, telecommunications, finance, healthcare
Common Search IntentJobs in human services and support rolesCustomer support and client interaction roles

211 and Customer Service Representative roles share similarities in work environment and required credentials, often involving call center work and providing support services. However, 211 typically focuses on community resource referral and social services, while Customer Service Representatives handle direct customer inquiries across various industries.

What types of teams or departments does a 211 operator typically collaborate with during daily work?

As a 211 operator, you regularly collaborate with social service agencies, community organizations, and emergency response teams to provide callers with accurate and up-to-date resources. You may also interact with supervisors and data management staff to ensure quality control and information accuracy. Working closely with these partners helps ensure that individuals in need receive timely support and comprehensive referrals, making teamwork and clear communication essential parts of the role.

What are the key skills and qualifications needed to thrive as a 211 Call Center Specialist, and why are they important?

To thrive as a 211 Call Center Specialist, you need strong communication skills, resource knowledge, and crisis intervention abilities, typically supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic office applications is important. Compassion, patience, and problem-solving skills help specialists support callers in distress and connect them to relevant services. These skills are vital for delivering accurate information, emotional support, and effective referrals to people seeking community assistance.

What are 211 operators?

211 operators are professionals who staff helplines that connect individuals with essential community services and resources. They provide information and referrals for needs such as housing, food, mental health support, and financial assistance. By listening to callers and assessing their situations, 211 operators guide people to the most appropriate local services and agencies. Their role is vital in helping individuals navigate complex social support systems, especially during times of crisis.
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211 jobs near you

Database Curator Volusia/Flagler 211

211 Brevard

Rockledge, FL • On-site

$35K - $37K/yr

Full-time

Retirement, PTO

Posted 9 days ago

Job description

211 Brevard provides immediate support and connects people to resources in times of mental health, financial and community crisis, and maintains and shares information about critical needs and services. Services are available 24 hours a day via voice and text through the 211 community helpline and 988 suicide and crisis lifeline. 211 is the access point for the Community Information Hotline in disasters, and a variety of other specialized services.
Position Summary
Responsible for right-sizing, updating and maintaining the 211 Community Resource Database and online directory for Volusia and Flagler counties, and bringing records into compliance with Inform USA Standards to improve the quality and quantity of information available to 211 staff and community users.
Primary Responsibilities
  • Maintain assigned records in the 211 Community Resource Database online directory in accordance with the Inform USA Standards for Excellence in Community Navigation
  • Engage service providers to help ensure information about their programs and services is accurate, current, complete, and aligned with database standards
  • Participate in the internal resource review group and annual Inclusion Criteriaand periodic Style Guide reviews

Position Qualifications
Education and Experience
  • High school diploma or equivalent

Required Knowledge and Skills
  • Strong interpersonal, verbal and written communication skills
  • Able to use technology including advanced web-based telephony, text, database and contact management systems
  • Able to work independently and as a member of a team to organize, prioritize, and meet project deadlines
  • Able to establish and maintain effective working relationships
  • Demonstrate good judgment, adaptability, and ability to problem solve

Additional consideration may be given to the following
  • Inform USA Community Resource Specialist- Database Curator credential
  • Bachelor's degree in relevant field

Physical Requirements
  • Ability to communicate clearly on the phone, in writing and in person
  • Ability to read written material and computer screens
  • Ability to spend multiple hours on the telephone and computer
  • Ability to enter data into a computerized record
  • Ability to lift up to 25 pounds as required

Work Schedule and Location
This is a hybrid position based in Daytona Beach with most work conducted throughout Volusia and Flagler Counties. Employees will be expected to work at least one day per week in our administrative office in Rockledge, Florida and the remaining time in Volusia/Flagler or virtual. The schedule will be flexible to the needs of the business and the community.
Most work will be conducted during typical weekday business hours, with flexibility for scheduling occasional evening or weekend work. The position will be eligible for hybrid/remote work schedule in accordance with the agency's remote work policy.
Disaster Response
211 Brevard serves as source of community information in disaster situations and all employees may be expected to work shifts prior to, during and/or following a community disaster.
Benefits
211 Brevard offers opportunities to do meaningful work while gaining knowledge and skills to advance your career in the social services sector. Benefits include competitive wages, paid insurance, Employee Assistance Program, IRA match, sick and vacation leave, professional development training and certification opportunities and a supportive work environment with the possibility of hybrid office/remote schedules.
211 Brevard is an Equal Opportunity Employer and participates in the E-Verify program.

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