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211 Jobs (NOW HIRING)

CITY OF BROWNSVILLE

211 - Accountant I

Brownsville, TX

$47K/yr

211 - Accountant I Apply now Job no: 492816 Work type: Full Time Location: Brownsville Categories: Clerical Title: 211 - Accountant I Organization: Financial Services Department: Financial Services ...

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211 information

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$8

$24

$43

How much do 211 jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for 211 in the United States is $24.59, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $27.88 per hour, depending on experience, location, and employer.

What is the difference between 211 vs Customer Service Representative?

Aspect211Customer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, nonprofit agencies, government officesCall centers, retail, corporate offices
Industry UsageHuman services, government, nonprofit sectorsRetail, telecommunications, finance, healthcare
Common Search IntentJobs in human services and support rolesCustomer support and client interaction roles

211 and Customer Service Representative roles share similarities in work environment and required credentials, often involving call center work and providing support services. However, 211 typically focuses on community resource referral and social services, while Customer Service Representatives handle direct customer inquiries across various industries.

What types of teams or departments does a 211 operator typically collaborate with during daily work?

As a 211 operator, you regularly collaborate with social service agencies, community organizations, and emergency response teams to provide callers with accurate and up-to-date resources. You may also interact with supervisors and data management staff to ensure quality control and information accuracy. Working closely with these partners helps ensure that individuals in need receive timely support and comprehensive referrals, making teamwork and clear communication essential parts of the role.

What are the key skills and qualifications needed to thrive as a 211 Call Center Specialist, and why are they important?

To thrive as a 211 Call Center Specialist, you need strong communication skills, resource knowledge, and crisis intervention abilities, typically supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic office applications is important. Compassion, patience, and problem-solving skills help specialists support callers in distress and connect them to relevant services. These skills are vital for delivering accurate information, emotional support, and effective referrals to people seeking community assistance.

What are 211 operators?

211 operators are professionals who staff helplines that connect individuals with essential community services and resources. They provide information and referrals for needs such as housing, food, mental health support, and financial assistance. By listening to callers and assessing their situations, 211 operators guide people to the most appropriate local services and agencies. Their role is vital in helping individuals navigate complex social support systems, especially during times of crisis.
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211 jobs near you
Call Specialist - Contact Center (211)

Call Specialist - Contact Center (211)

The Opportunity Alliance

South Portland, ME • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Call Specialist
211 Maine / Contact Center
Pay rate: $19.00/hour
The Opportunity Alliance is looking to hire a full-time Call Specialist(s) to jump in and support the Contact Center/211 Maine.
211 Maine is a free, confidential information and referral service. Our Call Specialists receive calls, texts and emails from individuals seeking access to health and human services and guidance to help them connect with essential community services. In this role, our specialists are expected to provide quality customer service, empathetic care, and informed problem-solving skills for individuals in need. This position will also require complete, thorough and accurate documentation as required by the program with timeliness to meet program standards. Comfort with multiple platforms is crucial to the successful completion of training.
Schedule: Full-time, 32 hours.
211 Maine is a 24-hour program, flexibility is required.
Location: Office is based in South Portland, ME. Remote work may be an option to be discussed during an interview. Will be required to attend an on-site orientation and some on-site training may be required.
Qualifications:
  • High School Diploma or equivalent required. Associates Degree preferred.
  • Ability to obtain certification as an Information and Referral Specialist (CIRS) within 3 years.
  • Computer proficiency in Microsoft Office required. Strong working knowledge of computers and software programs required.
  • Previous experience (in a call center or providing Information & Referral) preferred
  • High degree of accuracy and attention to detail at all times and an ability to plan and utilize time in an efficient manner required.
  • Ability to take initiative required.
  • Excellent written and verbal communication skills required.
  • Must be able to successfully pass a criminal background, child protective service check & sex offender check.
  • Must not be on the state or federal suspension and disbarment list.
  • Normal office conditions such as sitting, with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and lifting up to 10 pounds.
  • Driving may be necessary to attend meetings and trainings but is not a primary and essential job responsibility.

Benefits: Our benefits include but are not limited to:
(offered to full-time and part-time employees)
  • Generous paid time off accrual
  • 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
  • Excellent medical benefits at very reasonable cost
  • Dental and Vision insurance options
  • Agency paid basic life insurance and STD & LTD disability insurances
  • 403(b) retirement with a generous agency match (all employees are eligible)
  • Tuition Reimbursement - offered once per year through an application process
  • The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.

To learn more about our benefits please visit, https://www.opportunityalliance.org/explore-our-benefits
Who we are
The Opportunity Alliance is "Helping People Reach for a Brighter Future".
Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.
The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service:
  • Mental Health & Wellness
  • Community Building
  • Family & Early Childhood Education
  • Economic Resources

If you are viewing this posting on a third-party site, please visit our website at https://opportunityalliance.wd1.myworkdayjobs.com/Careers to apply.
Please submit a cover letter and resume along with your application.
Thank you!

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