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211 Jobs (NOW HIRING)

CITY OF BROWNSVILLE

211 - Accountant I

Brownsville, TX

$47K/yr

211 - Accountant I Apply now Job no: 492816 Work type: Full Time Location: Brownsville Categories: Clerical Title: 211 - Accountant I Organization: Financial Services Department: Financial Services ...

211 Palm Beach

Elder Advocate

Lantana, FL · On-site

$20.50 - $23/hr

We are seeking a compassionate and skilled Elder Advocate to join our team as an extension of the 211 Resource Center. This role is focused on supporting distressed, vulnerable, and at-risk ...

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How much do 211 jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for 211 in the United States is $24.59, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $27.88 per hour, depending on experience, location, and employer.

What is the difference between 211 vs Customer Service Representative?

Aspect211Customer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, nonprofit agencies, government officesCall centers, retail, corporate offices
Industry UsageHuman services, government, nonprofit sectorsRetail, telecommunications, finance, healthcare
Common Search IntentJobs in human services and support rolesCustomer support and client interaction roles

211 and Customer Service Representative roles share similarities in work environment and required credentials, often involving call center work and providing support services. However, 211 typically focuses on community resource referral and social services, while Customer Service Representatives handle direct customer inquiries across various industries.

What types of teams or departments does a 211 operator typically collaborate with during daily work?

As a 211 operator, you regularly collaborate with social service agencies, community organizations, and emergency response teams to provide callers with accurate and up-to-date resources. You may also interact with supervisors and data management staff to ensure quality control and information accuracy. Working closely with these partners helps ensure that individuals in need receive timely support and comprehensive referrals, making teamwork and clear communication essential parts of the role.

What are the key skills and qualifications needed to thrive as a 211 Call Center Specialist, and why are they important?

To thrive as a 211 Call Center Specialist, you need strong communication skills, resource knowledge, and crisis intervention abilities, typically supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic office applications is important. Compassion, patience, and problem-solving skills help specialists support callers in distress and connect them to relevant services. These skills are vital for delivering accurate information, emotional support, and effective referrals to people seeking community assistance.

What are 211 operators?

211 operators are professionals who staff helplines that connect individuals with essential community services and resources. They provide information and referrals for needs such as housing, food, mental health support, and financial assistance. By listening to callers and assessing their situations, 211 operators guide people to the most appropriate local services and agencies. Their role is vital in helping individuals navigate complex social support systems, especially during times of crisis.
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211 jobs near you
Anticipated - Athletic Department Secretary - 211 Days

Anticipated - Athletic Department Secretary - 211 Days

Exeter Township School District

Reading, PA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 21 days ago

Job description

Position Type:
Secretarial/Clerical/Secretary - 10-Months
Date Posted:
6/8/2026
Location:
Exeter Township Senior High School
Athletic Department Secretary - 211 Days
The Exeter Township School District is seeking an enthusiastic, detail-oriented person to support the daily functions of our busy Athletic Department. This position is responsible for providing support to our coaches and teams and providing communication with parents.
Other duties include:
  • Maintaining rosters for Junior High and Senior High Athletic Teams.
  • Maintaining athletic events spreadsheets and assisting with the scheduling of district events.
  • Serving as the primary contact for incoming calls, routing inquiries to appropriate departments and providing general information about our athletic programs.
  • Invoicing and purchasing athletic equipment and supplies.

Terms of Employment: Full Time -10 Month - 211 Days (Starts approx.10 days before 1st day of school and ends approx. 10 days after the last day of school)
Full benefit package includes healthcare, dental, and vision coverage, paid holidays, and participation in PSERS retirement system.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED) or equivalent. Secretarial and/or Athletic Events experience preferred.
How to Apply:
Applicants must apply via Frontline, no paper applications will be accepted.

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