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211 Jobs in Texas (NOW HIRING)

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$8

$22

$40

How much do 211 jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for 211 in Texas is $22.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between 211 vs Customer Service Representative?

Aspect211Customer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, nonprofit agencies, government officesCall centers, retail, corporate offices
Industry UsageHuman services, government, nonprofit sectorsRetail, telecommunications, finance, healthcare
Common Search IntentJobs in human services and support rolesCustomer support and client interaction roles

211 and Customer Service Representative roles share similarities in work environment and required credentials, often involving call center work and providing support services. However, 211 typically focuses on community resource referral and social services, while Customer Service Representatives handle direct customer inquiries across various industries.

What types of teams or departments does a 211 operator typically collaborate with during daily work?

As a 211 operator, you regularly collaborate with social service agencies, community organizations, and emergency response teams to provide callers with accurate and up-to-date resources. You may also interact with supervisors and data management staff to ensure quality control and information accuracy. Working closely with these partners helps ensure that individuals in need receive timely support and comprehensive referrals, making teamwork and clear communication essential parts of the role.

What are the key skills and qualifications needed to thrive as a 211 Call Center Specialist, and why are they important?

To thrive as a 211 Call Center Specialist, you need strong communication skills, resource knowledge, and crisis intervention abilities, typically supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic office applications is important. Compassion, patience, and problem-solving skills help specialists support callers in distress and connect them to relevant services. These skills are vital for delivering accurate information, emotional support, and effective referrals to people seeking community assistance.

What is a 211 operator?

211 operators are professionals who staff helplines that connect individuals with essential community services and resources. They provide information and referrals for needs such as housing, food, mental health support, and financial assistance. By listening to callers and assessing their situations, 211 operators guide people to the most appropriate local services and agencies. Their role is vital in helping individuals navigate complex social support systems, especially during times of crisis.
What are popular job titles related to 211 jobs in Texas? For 211 jobs in Texas, the most frequently searched job titles are:
What job categories do people searching 211 jobs in Texas look for? The top searched job categories for 211 jobs in Texas are:
211 jobs near you
Infographic showing various 211 job openings in Texas as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $47,658 per year, or $22.9 per hour.

211 Coordinator (AD,DW) DCOESD

Workforce Solutions Coastal Bend

Freer, TX • On-site

$15/hr

Full-time

Re-posted 6 days ago

Job description

*This is a Work Experience (work-based learning) position available through Workforce Solutions Coastal Bend. All candidates will be considered after program eligibility is determined.
Job Title: 211 Coordinator
Position: Temp, FT, 8am-5pm, Monday-Friday
Location: Freer
Second Chance Employer: No
Pay Rate $15.00 an hour
Recruiter: A. Mireles
Core responsibilities
  • Direct service and referrals: Respond to calls, texts, or chats to understand a caller's needs and provide appropriate referrals to local health and human services.
  • Database management: Create, maintain, and update the 211 database of community resources, including verifying information annually.
  • Reporting and analysis: Generate reports on call metrics, referral data, and community needs to identify trends and inform strategy.
  • Program support: Assist with the coordination and delivery of specific 211 programs and special projects, such as disaster relief efforts or community outreach.
  • Stakeholder relations: Serve as a point of contact for community organizations and may present information to community boards and other groups.

Required skills and qualifications
  • Communication: Ability to communicate clearly, effectively, and empathetically with people from diverse backgrounds.
  • Problem-solving: Skill in analyzing complex issues and providing solutions.
  • Technical skills: Proficiency in using computers, databases, and standard office software like Microsoft Office.
  • Organizational skills: Strong abilities in data entry, record-keeping, and time management.
  • Customer service: A commitment to providing excellent service to those seeking assistance

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