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211 Jobs in Florida (NOW HIRING)

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211 information

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$6

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$32

How much do 211 jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for 211 in Florida is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $20.82 per hour, depending on experience, location, and employer.

What is a 211 operator?

211 operators are professionals who staff helplines that connect individuals with essential community services and resources. They provide information and referrals for needs such as housing, food, mental health support, and financial assistance. By listening to callers and assessing their situations, 211 operators guide people to the most appropriate local services and agencies. Their role is vital in helping individuals navigate complex social support systems, especially during times of crisis.

What types of teams or departments does a 211 operator typically collaborate with during daily work?

As a 211 operator, you regularly collaborate with social service agencies, community organizations, and emergency response teams to provide callers with accurate and up-to-date resources. You may also interact with supervisors and data management staff to ensure quality control and information accuracy. Working closely with these partners helps ensure that individuals in need receive timely support and comprehensive referrals, making teamwork and clear communication essential parts of the role.

What are the key skills and qualifications needed to thrive as a 211 Call Center Specialist, and why are they important?

To thrive as a 211 Call Center Specialist, you need strong communication skills, resource knowledge, and crisis intervention abilities, typically supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic office applications is important. Compassion, patience, and problem-solving skills help specialists support callers in distress and connect them to relevant services. These skills are vital for delivering accurate information, emotional support, and effective referrals to people seeking community assistance.

What is the difference between 211 vs Customer Service Representative?

Aspect211Customer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, nonprofit agencies, government officesCall centers, retail, corporate offices
Industry UsageHuman services, government, nonprofit sectorsRetail, telecommunications, finance, healthcare
Common Search IntentJobs in human services and support rolesCustomer support and client interaction roles

211 and Customer Service Representative roles share similarities in work environment and required credentials, often involving call center work and providing support services. However, 211 typically focuses on community resource referral and social services, while Customer Service Representatives handle direct customer inquiries across various industries.

What are popular job titles related to 211 jobs in Florida?

For 211 jobs in Florida, the most frequently searched job titles are:

What job categories do people searching 211 jobs in Florida look for?

The top searched job categories for 211 jobs in Florida are:

211 jobs near you
Infographic showing various 211 job openings in Florida as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $38,227 per year, or $18.4 per hour.

Programs and Coaching Coordinator

211 Brevard

Rockledge, FL • On-site

Full-time

Posted 11 days ago

Job description

Position Summary

Coach & supportstaff,processesand deliverables fordesignated programsand211/988 operations.Monitor work activity,managefirst levelinquiries and escalations,andassistContact Center Clinical Supervisor in ensuring effectiveoperations.


PrimaryResponsibilities

  • Understand and oversee implementation of primaryobjectivesand deliverables for each designated program
  • Supportand serve as next level escalation point for team leads
  • Under theguidance of the Contact Center Clinical Supervisor,coach staffto improve performance
  • Participate in on-call rotation


Position Qualifications

Education and Experience

  • High school diploma or equivalent
  • At least 3 years' social services or contact center experience
  • One or more years' experience in a supervisory/leadership role
  • At least one year current 211 Brevard work experience

Required KnowledgeandSkills

  • Excellent oral & written communication and interpersonal skills and ability to employ them working with thoseseekingand those delivering services; clear & effective public speaking skills
  • Ability to work effectively with people of diverse backgrounds; bilingual in English & Spanish highly desirable
  • Ability to work both independently and collaboratively
  • Ability to accurately type at least 35 words per minute and use agency IT platforms
  • Successful completion of 2-1-1 Brevard & HMIS training
  • Experience working in a team environment

Additionalconsideration may be given to the following

  • Experienceas a front-line supervisor or team leader
  • Prior experience in other 211/988 orsignificantly similarorganization
  • Fluency in both English and Spanish


Physical Requirements

  • Ability to communicate clearly in person and over the telephone
  • Ability to read written material and computer screens
  • Ability to enter data into a computerized record and to spend multiple hours on telephone & computer
  • Ability to lift boxes and other event materialwith weightsup to 40 pounds


Work Schedule, Location, and Disaster Response

The communityhelpline/crisis lifeline is available twenty-four hours a day,365 daysa year.Individual schedules will vary depending on the needs of the organization and the availability of staff.The positionmaybe eligible for hybrid/remote work scheduleupon successful completion of the90-dayprobationaryperiodinaccordance withthe agency's remote work policy.


211 Brevard serves assourceof community information in disastersituationsand all employees may be expected to work shifts prior to, during and/or following a community disaster.

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