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211 Jobs in Connecticut (NOW HIRING)

CooperCompanies

Manager- Global CAPA System

Trumbull, CT · On-site

$125 - $150/hr

Ensure alignment of CAPA processes with global regulatory requirements21 CFR Part 820, 21 CFR Parts 210/211, ISO 13485, the FDA Quality Management System Regulation (QMSR), and the EU Medical ...

Town of Vernon

Outreach Lead and Assistant Liaison

CT · On-site

$25/hr

Become familiar with 211 online and how to utilize 211 to assist families in need as well as support other community providers in meeting children and family needs Provide the community with ...

Walgreens

Healthcare Services Pharmacist

Westport, CT · On-site

Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building ...

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211 information

What is a 211 operator?

211 operators are professionals who staff helplines that connect individuals with essential community services and resources. They provide information and referrals for needs such as housing, food, mental health support, and financial assistance. By listening to callers and assessing their situations, 211 operators guide people to the most appropriate local services and agencies. Their role is vital in helping individuals navigate complex social support systems, especially during times of crisis.

What types of teams or departments does a 211 operator typically collaborate with during daily work?

As a 211 operator, you regularly collaborate with social service agencies, community organizations, and emergency response teams to provide callers with accurate and up-to-date resources. You may also interact with supervisors and data management staff to ensure quality control and information accuracy. Working closely with these partners helps ensure that individuals in need receive timely support and comprehensive referrals, making teamwork and clear communication essential parts of the role.

What are the key skills and qualifications needed to thrive as a 211 Call Center Specialist, and why are they important?

To thrive as a 211 Call Center Specialist, you need strong communication skills, resource knowledge, and crisis intervention abilities, typically supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic office applications is important. Compassion, patience, and problem-solving skills help specialists support callers in distress and connect them to relevant services. These skills are vital for delivering accurate information, emotional support, and effective referrals to people seeking community assistance.

What is the difference between 211 vs Customer Service Representative?

Aspect211Customer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, nonprofit agencies, government officesCall centers, retail, corporate offices
Industry UsageHuman services, government, nonprofit sectorsRetail, telecommunications, finance, healthcare
Common Search IntentJobs in human services and support rolesCustomer support and client interaction roles

211 and Customer Service Representative roles share similarities in work environment and required credentials, often involving call center work and providing support services. However, 211 typically focuses on community resource referral and social services, while Customer Service Representatives handle direct customer inquiries across various industries.

What are popular job titles related to 211 jobs in Connecticut?

For 211 jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching 211 jobs in Connecticut look for?

The top searched job categories for 211 jobs in Connecticut are:

What cities in Connecticut are hiring for 211 jobs?

Cities in Connecticut with the most 211 job openings:

211 jobs near you
Infographic showing various 211 job openings in Connecticut as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Hybrid job distribution.

Call Center Representative (211 Contact Center Specialist Crisis) - 3rd Shift Hybrid

United Way of Connecticut Inc

Rocky Hill, CT • Hybrid

$24/hr

Full-time

Medical, Retirement, PTO

Re-posted 26 days ago

Job description

Description

| 2-1-1 Crisis Contact Center Specialist - Third Shift | | Location: Rocky Hill, CT (Hybrid after training) | | Schedule: Third Shift | Typically 11:00 PM - 7:00 AM | | Pay: $24.00|| Be the Lifeline Someone Needs - Join Our 211 Crisis Contact Center Team! 

Are you calm under pressure, compassionate at heart and ready to make a real difference? United Way of Connecticut is looking for everyday heroes to join our Third Shift Crisis Contact Center Specialists team. This isn't just a job-it's a chance to be the voice of hope when someone needs it most. When people are facing their hardest moments, you'll be the one who answers the call-literally. Your presence matters, and your impact will be felt every single day.   Why You'll Love This Role

  • Competitive Pay - $24.00/hour based on relevant experience, education, and internal equity, plus a $4.00/hour shift differential for qualifying hours worked. 
  • Hybrid Schedule - after training, enjoy flexibility with 4 remote days and 1 in-office day.
  • Mission-Driven Work - help people in crisis find safety, stability and hope.

What You'll Do

  • Be the calm in the storm: Answer calls, texts and chats from individuals in emotional or mental health crises.
  • Provide compassionate support and use proven techniques to de-escalate situations.
  • Connect callers to life-saving resources-whether it's community providers, mobile crisis teams or emergency services.
  • Document interactions clearly to ensure continuity of care.
  • Work as part of a supportive team that always has your back.
A Day in the Life
  • You'll help someone struggling with anxiety find peace.
  • You'll listen to someone in distress and guide them toward hope.
  • You'll never handle crises alone, collaboration is key.
We've Got You Covered
  • Paid, comprehensive training before you take your first live call.
  • Ongoing coaching and supervision.
  • Clear protocols and escalation pathways.
  • A workplace culture that prioritizes your wellbeing and understands compassion fatigue.
Schedule & Environment
  • Most schedules are primarily third shift, typically 11:00 p.m.-7:00 a.m. However, some schedules may include a combination of second- and third-shift hours based on operational needs. 
  • Full-time position in a 24/7 operation 
  • Hybrid schedule after training (4 days remote, 1 day in office)
  • Must be available to work holidays or during inclement weather as required
  • Training on-site: Monday-Friday, 8:00 AM - 4:30 PM

Perks & Benefits

  • $24.00/hour, based on relevant experience, education, and internal equity, plus a $4.00/hour shift differential for qualifying hours worked. 
  •  Employees who are proficient in Spanish and/or Portuguese and successfully complete the applicable language proficiency assessment after 90 days of employment may be eligible to receive an additional $0.75 per hour for proficiency in one language or $1.50 per hour for proficiency in both languages. 
  • An 5% employer 401(k) contribution.
  • Paid Time Off in a calendar year - you begin accruing immediately!
  • 13 paid holidays per year.
  • Generous health benefits including 80% coverage of your medical plan premium and deductible.
  • Tuition reimbursement (after 1 year).
  • Employment at UWC counts toward Public Service Student Loan Forgiveness.
  • Supportive, inclusive, mission-driven workplace

Apply