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$43

How much do 211 jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for 211 in the United States is $24.59, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $27.88 per hour, depending on experience, location, and employer.

What is the difference between 211 vs Customer Service Representative?

Aspect211Customer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, nonprofit agencies, government officesCall centers, retail, corporate offices
Industry UsageHuman services, government, nonprofit sectorsRetail, telecommunications, finance, healthcare
Common Search IntentJobs in human services and support rolesCustomer support and client interaction roles

211 and Customer Service Representative roles share similarities in work environment and required credentials, often involving call center work and providing support services. However, 211 typically focuses on community resource referral and social services, while Customer Service Representatives handle direct customer inquiries across various industries.

What types of teams or departments does a 211 operator typically collaborate with during daily work?

As a 211 operator, you regularly collaborate with social service agencies, community organizations, and emergency response teams to provide callers with accurate and up-to-date resources. You may also interact with supervisors and data management staff to ensure quality control and information accuracy. Working closely with these partners helps ensure that individuals in need receive timely support and comprehensive referrals, making teamwork and clear communication essential parts of the role.

What are the key skills and qualifications needed to thrive as a 211 Call Center Specialist, and why are they important?

To thrive as a 211 Call Center Specialist, you need strong communication skills, resource knowledge, and crisis intervention abilities, typically supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic office applications is important. Compassion, patience, and problem-solving skills help specialists support callers in distress and connect them to relevant services. These skills are vital for delivering accurate information, emotional support, and effective referrals to people seeking community assistance.

What are 211 operators?

211 operators are professionals who staff helplines that connect individuals with essential community services and resources. They provide information and referrals for needs such as housing, food, mental health support, and financial assistance. By listening to callers and assessing their situations, 211 operators guide people to the most appropriate local services and agencies. Their role is vital in helping individuals navigate complex social support systems, especially during times of crisis.
More about 211 jobs
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What job categories do people searching 211 jobs look for? The top searched job categories for 211 jobs are:
211 jobs near you

Hospitalist, Medical Director of Hospitalist Program-211 beds Hattiesburg, MS

CHSPSC, LLC.

Hattiesburg, MS

$95.25 - $125.75/hr

Full-time

Re-posted 8 days ago

Job description

Merit Health Wesley is seeking a Medical Director for its Hospitalist Program at a 211-bed facility. This leadership role offers the opportunity to guide a high-performing inpatient medicine team within a collaborative, hospital-employed environment focused on quality, efficiency, and patient-centered care.  
 
 At Merit Health Wesley, you’ll be part of Community Health Systems, a national network of regional hospitals with a shared mission to deliver high-quality care where it’s needed most — close to home. 
Key Responsibilities
  • Provide clinical leadership for the hospitalist program
  • Oversee inpatient care delivery and support physician team performance
  • Ensure adherence to hospital quality metrics and patient safety initiatives
  • Participate in clinical care including admissions, rounding, and inpatient management
  • Perform and support procedures including:
    • Central line placement
    • Intubations
    • Code response and resuscitation management
  • Collaborate with hospital administration, nursing leadership, and specialty services
  • Support scheduling, workflow optimization, and program development
Position Highlights
  • Hospital-employed leadership role
  • 7-on / 7-off schedule
  • 211-bed hospital setting
  • Procedural competency required (lines, intubations, codes)
  • Opportunity to shape and grow an established hospitalist program
Qualifications
  • Board Certified or Board Eligible in Internal Medicine
  • Prior hospitalist experience required; leadership experience preferred
  • Current Mississippi medical license or eligibility for licensure
  • Strong procedural skills (lines, intubations, codes)
  • Demonstrated leadership, communication, and team-building abilities
Recruitment Package May Include
  • Compensation based on experience
  • Commencement bonus
  • Medical education debt assistance
  • Relocation assistance
  • CME allowance
  • Quality metrics bonus

If you’re ready to take the next step in your career, we want to hear from you.
Apply today.

Send your CV and letter of interest to Barry Edsell at barry_edsell@chs.net or reach out directly with any questions at 615-660-2043

About the Hospital

Merit Health Wesley is a 211-bed acute care hospital located in Hattiesburg, Mississippi. The hospital provides comprehensive medical and surgical services, emergency care, and specialty services to residents of South Mississippi. Merit Health Wesley continues to evolve to meet the changing healthcare needs of the region while maintaining a commitment to compassionate, quality care.

Community

Hattiesburg is a regional hub in southern Mississippi with a population of approximately 45,000 and is home to The University of Southern Mississippi. Known as The Hub City, Hattiesburg offers a low cost of living, access to major Gulf Coast and regional cities, and cultural attractions, including museums, theaters, and historic landmarks.

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