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It Support Jobs (NOW HIRING)

MKS2 Technologies

IT Support Lead

Liberty, NC · On-site

$150K - $157K/yr

The IT Support Lead provides leadership for IT operations, cybersecurity initiatives, Risk Management Framework (RMF) compliance, incident response, vulnerability management, and personnel management ...

Airlite Plastics

Manager, IT Support

Omaha, NE · On-site

As a Manager, IT Support you are a key to continued growth and success of Airlite. The Manager, IT Support is responsible for the leadership, development, and performance of end-user support teams ...

Adecco

IT Support

Blackhawk, CO

$51 - $71/hr

The selected candidate will also serve as a backup resource for the Information Technology Manager and play a key role in supporting the City's technology infrastructure. Essential Duties ...

Charter Tech Services

Be Seen First

IT Support Specialist

San Dimas, CA · On-site

$27 - $35/hr

IT Support Specialist We are an IT support firm seeking an experienced IT support specialist to work full-time in San Dimas, CA. Responsibilities will include: *Administration and troubleshooting of ...

New

Hana Technologies, Inc.

IT Support Specialist

Solon, OH

$40K - $50K/yr

The IT Support Specialist serves as the primary point of contact for end-user technology support, delivering exceptional customer service while ensuring employees have the technology and resources ...

Geotab

IT Support Specialist

Atlanta, GA

The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and the remote workforce. This role resolves escalated incidents and service requests, configures and ...

ElevenLabs

IT Support

San Francisco, CA · On-site

About the role We're looking for an IT Support Engineer based out of our San Francisco office. This is a hybrid role - 4 days per week on-site and one day working from home. What You'll Do * Device ...

Adecco

IT Support

Blackhawk, CO

$51 - $71/hr

The selected candidate will also serve as a backup resource for the Information Technology Manager and play a key role in supporting the City's technology infrastructure. Essential Duties ...

ABC Consulting

IT Support Lead

Austin, TX

We are seeking an IT Support Lead to oversee our support operations, lead the IT support team, and ensure efficient issue resolution while delivering exceptional service. Key Responsibilities: * Team ...

SOUTH COLLEGE

IT Support Tech

Marietta, GA · On-site

$20.50 - $28.25/hr

Information Technology Support Technician Benefits * Front Loaded PTO * Tuition Assistance * Medical, Dental, Vision * 401(k) - with Employer Contribution South College - We are one of the nation ...

PEOPLE TECHNOLOGY AND PROCESSES LLC

Position title : IT Support Lead Location : Fort Bragg (Fort Liberty), NC Clearance required : SECRET Responsibilities include (but are not limited to): * Lead the IT Operations Branch and serve as ...

Geotab

IT Support Specialist

Atlanta, GA · On-site

The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and the remote workforce. This role resolves escalated incidents and service requests, configures and ...

MKS2 Technologies

IT Support Lead

Fort Liberty, NC

$150K - $157K/yr

IT Support Lead Location: Fort Bragg, NC Clearance Required: Active Secret Clearance Employment Type: Full-Time Salary Range: $150,000 - $157,000 annually Position Overview MKS2 is seeking a highly ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Company Description Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a qualified and high-energy IT Support ...

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How much do it support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for it support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are common challenges IT support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

Is IT support a difficult job?

IT support is a role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software systems. It can be challenging due to the need for problem-solving skills, technical knowledge, and sometimes working under pressure or irregular hours. Success often depends on technical certifications, communication skills, and experience with tools like ticketing systems.

What does an IT support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT support specialist?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

More about It Support jobs
What cities are hiring for It Support jobs? Cities with the most It Support job openings:
What are the most commonly searched types of It Support jobs? The most popular types of It Support jobs are:
Who are the top companies hiring for It Support jobs? The top employers for It Support jobs are:
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It Support jobs near you
Infographic showing various It Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

IT Support Lead

MKS2 Technologies

Liberty, NC • On-site

$150K - $157K/yr

Full-time

Posted 13 days ago

Job description

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
IT Support Lead
Location: Fort Bragg, NC
Clearance Required: Active Secret Clearance
Employment Type: Full-Time
Salary Range: $150,000 - $157,000 annually
Position Overview
MKS2 is seeking a highly qualified IT Support Lead to oversee enterprise IT operations, cybersecurity support, and technical service delivery for mission-critical military systems and infrastructure. This position serves as the senior technical lead responsible for managing datacenter, network, server, storage, cybersecurity, compliance, and service support operations while supervising technical personnel supporting government information systems.
The IT Support Lead provides leadership for IT operations, cybersecurity initiatives, Risk Management Framework (RMF) compliance, incident response, vulnerability management, and personnel management activities. This position is designated as Key Personnel under the contract and serves as the primary liaison between technical teams and government leadership.
Key Responsibilities
  • Lead day-to-day IT operations supporting mission-critical enterprise environments.
  • Supervise technical teams responsible for network, server, storage, cybersecurity, and end-user support services.
  • Manage complex datacenter environments and ensure system availability, reliability, and performance.
  • Oversee RMF implementation, security control validation, continuous monitoring, and cybersecurity compliance activities.
  • Direct incident response, cybersecurity investigations, and corrective action efforts.
  • Manage vulnerability assessment, remediation, patch management, and risk mitigation programs.
  • Ensure compliance with DoD cybersecurity policies, directives, and information assurance requirements.
  • Monitor system performance, operational metrics, and service delivery objectives.
  • Develop and maintain technical documentation, standard operating procedures, and compliance reports.
  • Coordinate with government stakeholders to support mission requirements and technical priorities.
  • Manage staffing, workload distribution, personnel development, and task execution across technical teams.
  • Support program management efforts, risk assessments, and strategic technology initiatives.
Required Qualifications
Education
  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or related field.
  • Associate degree plus ten (10) years of IT Lead experience may substitute for the bachelor's degree requirement.
Certifications
  • Current DoD Cyber Workforce Framework (DCWF) Information Systems Security Manager (722) qualification.
  • Intermediate or advanced cybersecurity certification such as:
    • CISSP (Certified Information Systems Security Professional)
    • CISM (Certified Information Security Manager)
    • Equivalent DoD-approved certification
  • Must maintain a minimum of 20 Continuing Professional Development (CPD) hours annually.
  • Must meet all applicable DoD 8140.03 certification requirements at time of contract award.
Experience
  • Minimum four (4) years of formal supervisory experience leading technical teams supporting military information systems.
  • Experience managing enterprise datacenter operations, server infrastructure, network services, and storage environments.
  • Demonstrated experience with program management and complex IT operations.
  • Experience supporting RMF implementation, cybersecurity compliance, and security control management.
  • Proven experience leading incident response and vulnerability management programs.
  • Experience managing personnel, schedules, workloads, and service delivery requirements.
Clearance
  • Active Secret Security Clearance required.
Desired Qualifications
  • Experience supporting Department of Defense (DoD) or Special Operations Forces (SOF) information systems.
  • Knowledge of cloud technologies, virtualization, enterprise storage, and cybersecurity tools.
  • Experience with Security Operations Center (SOC) processes and cyber defense operations.
  • Familiarity with NIST Risk Management Framework, DoD cybersecurity policies, and continuous monitoring programs.
  • Project Management Professional (PMP) certification or equivalent leadership credential.
  • Experience managing geographically dispersed technical teams and enterprise service delivery programs.
Knowledge, Skills, and Abilities
  • Expert understanding of cybersecurity principles, RMF processes, and information assurance requirements.
  • Strong knowledge of enterprise networking, datacenter operations, virtualization, storage, and server administration.
  • Ability to effectively lead large technical teams and oversee complex IT operations.
  • Strong analytical, troubleshooting, and decision-making skills.
  • Exceptional communication and briefing skills with the ability to interact with senior government leadership.
  • Ability to manage multiple priorities in a dynamic operational environment.
  • Strong organizational skills and experience leading technical projects and operational initiatives.
Work Environment
  • Supports mission-critical government and military information technology environments.
  • May require after-hours support during system outages, cybersecurity incidents, or operational events.
  • Occasional travel may be required to support customer locations, technical reviews, and program activities.
Why Join MKS2
At MKS2, we deliver secure, reliable, and innovative technology solutions supporting critical national security missions worldwide. Our professionals work alongside government partners to ensure mission success through excellence in cybersecurity, IT operations, and technical leadership.
Salary Range: $150,000 - $157,000 annually
Security Clearance: Active Secret Clearance Required
Key Personnel Position
Mission Area: IT Operations, Cybersecurity, and Enterprise Infrastructure Support
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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