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It Support Jobs (NOW HIRING)

TCC Technology

IT Support Technician

Westlake, OH · On-site

$20 - $22/hr

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for our clients in a wide array of industries. ROLE AND RESPONSIBILITIES • Provide remote and on ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA

$70K/yr

Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a qualified and high-energy IT Support Engineer to handle desk ...

Mister Car Wash

IT Support Tech

Atlanta, GA · On-site

$20.75 - $28.25/hr

The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by ...

ABC Consulting

IT Support Lead

Austin, TX

We are seeking an IT Support Lead to oversee our support operations, lead the IT support team, and ensure efficient issue resolution while delivering exceptional service. Key Responsibilities: * Team ...

Ubertal Inc

IT Support Specialist

Tucker, GA · On-site

Title: IT Support Specialist | Systems & Application Support Location: Onsite -- Tucker, GA Duration: Contract | Full-Time | 6-Month Contract We are seeking an IT Support Specialist (also known as a ...

Nevada Health Centers I

IT SUPPORT TECHNICIAN

Elko, NV · On-site

$18.06 - $20.77/hr

Position Description Under general supervision, the IT support technician provides technical assistance, training, and support in the use of IT hardware and software, and performs other related ...

Mister Car Wash

IT Support Tech

Atlanta, GA · On-site

$20.75 - $28.25/hr

They are seeking an IT Support Tech to provide comprehensive technical support across the organization, ensuring responsive IT operations and assisting both onsite and remote users with hardware ...

Primary Residential Mortgage, Inc.

IT Support

Cranston, RI · On-site

$21 - $28.75/hr

Proven experience as IT support or in a similar role preferred but not critical. * Strong knowledge of Windows and macOS operating systems. * Familiarity with network and system administration ...

ACI Infotech

IT Support Manager

Atlanta, GA

ROLE: IT SUPPORT MANAGER ROLE LOCATION: ATLANTA, GA MODE: HYBRID DURATION: FULL TIME KEY SKILLS : L1 & L2 Dynatrace Support, Azure AND Mobile At a high level, your role is about bridging the gap ...

Nevada Health Centers I

IT SUPPORT TECHNICIAN

Elko, NV · On-site

$18.06 - $20.77/hr

Position Description Under general supervision, the IT support technician provides technical assistance, training, and support in the use of IT hardware and software, and performs other related ...

ACI Infotech

IT Support Manager

Atlanta, GA · On-site

ROLE: IT SUPPORT MANAGER ROLE LOCATION: ATLANTA, GA MODE: HYBRID DURATION: FULL TIME KEY SKILLS : L1 & L2 Dynatrace Support, Azure AND Mobile At a high level, your role is about bridging the gap ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Company Description Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a qualified and high-energy IT Support ...

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How much do it support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for it support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are common challenges IT Support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What does an IT Support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Support specialist, and why are they important?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

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It Support jobs near you
IT Support Specialist

IT Support Specialist

Bellwether Technology

New Orleans, LA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

The Opportunity
Bellwether Technology is an established IT Managed Service Provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years. We deliver strategic IT support that helps our clients operate efficiently and grow with confidence. Our employee-centric culture is the foundation of our success and has earned Bellwether recognition as a Top Workplace by The Times-Picayune and New Orleans Advocate year after year, based entirely on employee feedback.
We are seeking an IT Support Specialist to join our growing technical team. This role is a key part of Bellwether's client experience, providing day-to-day technical support through a mix of Service Desk work, onsite client support, and field deployments. You will be on the front lines of troubleshooting, customer service, and solution delivery.
This role is ideal for a technically curious problem-solver who enjoys helping people, learning new environments, and making technology work smoothly for end users.
The Ideal Candidate
The ideal candidate is customer-focused, dependable, and technically capable. You enjoy solving problems, working directly with users, and seeing issues through to resolution. You are comfortable explaining technical concepts to non-technical users and understand the importance of clear communication and follow-up.
You work well in a team environment, manage your time effectively, and are not afraid to ask questions or escalate issues when needed. You take pride in providing high-quality support and contributing to a positive client experience.
Your Daily Impact
  • Provide technical support for incoming incidents and service requests related to hardware, software, and applications
  • Troubleshoot and resolve issues involving desktops, laptops, peripherals, printers, and line-of-business applications
  • Perform workstation and tablet deployments, including setup, configuration, and installation
  • Create, update, and manage service tickets, ensuring accurate documentation and timely resolution
  • Escalate issues to internal teams, vendors, or third-party providers as appropriate
  • Work directly with users to gather information, clarify issues, and set clear expectations
  • Perform Active Directory user management tasks
  • Provide onsite client support and assist with field deployments as needed
  • Collaborate with teammates to meet service delivery goals and client needs
  • Identify and report client concerns or recurring issues to management

Measuring Your Success
  • Support tickets are resolved accurately, efficiently, and documented clearly
  • Clients feel supported, informed, and satisfied with their service experience
  • Issues are escalated appropriately with strong communication and follow-through
  • Deployments and onsite visits are completed smoothly and professionally
  • Team members can rely on your consistency, teamwork, and technical growth

Growth Opportunities
Bellwether is committed to developing its technical talent. High-performing IT Support Specialists may grow into senior support roles, specialized technical tracks, client-dedicated support positions, or engineering pathways, depending on interest and performance.
Requirements
  • Minimum of one year of experience in a technical support or IT help desk role, including internships or volunteer experience
  • Working knowledge of Microsoft Windows desktop operating systems and the Microsoft Office suite
  • Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment
  • Customer-first mindset with a collaborative, team-oriented approach
  • Ability to lift and transport computers and IT equipment as needed
  • Valid driver's license, reliable transportation, and willingness to travel to client sites within the region
  • Some college coursework in IT, computer science, or a related field preferred

Technical Knowledge
  • Experience supporting Windows desktop environments
  • Familiarity with Active Directory user management
  • Exposure to Windows Server environments preferred
  • Basic understanding of networking concepts including routers, switches, LAN/WAN connectivity, VPNs, and RDP
  • CompTIA A+, Network+, Security+, or similar certifications preferred but not required

Compensation & Benefits
  • Competitive compensation with performance-based incentives
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid vacation, sick leave, and holidays
  • Certification and mileage reimbursement
  • Professional development opportunities
  • Company-sponsored employee events
  • Friendly, business-casual work environment

Additional Information
This position may require lifting equipment up to 50 pounds, prolonged periods of sitting or standing, and travel to and from client sites.
Candidates must be legally authorized to work in the United States at the time of application and throughout employment. Sponsorship is not available.
Bellwether Technology Corporation is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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