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It Support Jobs (NOW HIRING)

Catalyst Kids

Manager, IT Support

Sacramento, CA · On-site

The IT Support Manager provides strategic oversight and leadership of Catalyst Family's IT support function, ensuring high-quality, consistent, and efficient delivery of technology services across ...

TCC Technology

IT Support Technician

Westlake, OH · On-site

$20 - $22/hr

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for our clients in a wide array of industries. ROLE AND RESPONSIBILITIES • Provide remote and on ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA

$70K/yr

Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a qualified and high-energy IT Support Engineer to handle desk ...

ABC Consulting

IT Support Lead

Austin, TX

We are seeking an IT Support Lead to oversee our support operations, lead the IT support team, and ensure efficient issue resolution while delivering exceptional service. Key Responsibilities: * Team ...

Ubertal Inc

IT Support Specialist

Tucker, GA · On-site

Title: IT Support Specialist | Systems & Application Support Location: Onsite -- Tucker, GA Duration: Contract | Full-Time | 6-Month Contract We are seeking an IT Support Specialist (also known as a ...

Mister Car Wash

IT Support Tech

Atlanta, GA · On-site

$20.75 - $28.25/hr

They are seeking an IT Support Tech to provide comprehensive technical support across the organization, ensuring responsive IT operations and assisting both onsite and remote users with hardware ...

Primary Residential Mortgage, Inc.

IT Support

Cranston, RI · On-site

$21 - $28.75/hr

Proven experience as IT support or in a similar role preferred but not critical. * Strong knowledge of Windows and macOS operating systems. * Familiarity with network and system administration ...

Nevada Health Centers I

IT SUPPORT TECHNICIAN

Elko, NV · On-site

$18.06 - $20.77/hr

Position Description Under general supervision, the IT support technician provides technical assistance, training, and support in the use of IT hardware and software, and performs other related ...

ACI Infotech

IT Support Manager

Atlanta, GA

ROLE: IT SUPPORT MANAGER ROLE LOCATION: ATLANTA, GA MODE: HYBRID DURATION: FULL TIME KEY SKILLS : L1 & L2 Dynatrace Support, Azure AND Mobile At a high level, your role is about bridging the gap ...

Nevada Health Centers I

IT SUPPORT TECHNICIAN

Elko, NV · On-site

$18.06 - $20.77/hr

Position Description Under general supervision, the IT support technician provides technical assistance, training, and support in the use of IT hardware and software, and performs other related ...

ACI Infotech

IT Support Manager

Atlanta, GA · On-site

ROLE: IT SUPPORT MANAGER ROLE LOCATION: ATLANTA, GA MODE: HYBRID DURATION: FULL TIME KEY SKILLS : L1 & L2 Dynatrace Support, Azure AND Mobile At a high level, your role is about bridging the gap ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Company Description Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a qualified and high-energy IT Support ...

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How much do it support jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for it support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are common challenges IT Support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What does an IT Support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Support specialist, and why are they important?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

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It Support jobs near you
Manager, IT Support

Manager, IT Support

Catalyst Kids

Sacramento, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Catalyst Kids rating

7.8

Company rating: 7.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

42nd of 193 rated education and training

Job description

Position Overview:
The IT Support Manager provides strategic oversight and leadership of Catalyst Family's IT support function, ensuring high-quality, consistent, and efficient delivery of technology services across the organization. This role is primarily responsible for managing and developing the IT support team, overseeing help desk operations, and ensuring service levels meet organizational needs.
This position emphasizes team leadership, performance management, service delivery optimization, and vendor oversight. The IT Support Manager partners with internal stakeholders to ensure IT support services align with organizational priorities, improve user experience, and drive operational efficiency. The IT Support Manager serves as the top-level escalation point to support the department. In alignment with department and organizational goals, this role coordinates with service and equipment vendors.
Key Responsibilities:
Team Leadership & Oversight
  • Provide day-to-day leadership and oversight of IT support staff and technicians
  • Establish clear performance expectations, monitor outcomes, and conduct regular performance evaluations
  • Manage workload distribution, prioritization, and escalation processes to ensure efficient team operations
  • Coach, mentor, and develop team members to build technical capability and customer service excellence

Service Delivery Management
  • Oversee help desk operations, ensuring timely, high-quality resolution of support requests and incidents
  • Define, track, and report on service level agreements (SLAs), key performance indicators (KPIs), and user satisfaction metrics
  • Continuously improve IT support processes, workflows, and documentation to enhance efficiency and consistency
  • Ensure a strong customer service orientation across all IT support interactions

Operational Insight
  • Provide insight into IT systems, infrastructure, and support services to align with team and organizational goals
  • Ensure appropriate processes are in place for system maintenance, upgrades, and issue resolution
  • Oversee asset lifecycle management, including inventory, procurement coordination, and compliance
  • Ensure adherence to IT policies, procedures, and security standards

Vendor and Stakeholder Management
  • Manage relationships with external IT vendors and service providers, ensuring accountability and performance
  • Collaborate with internal departments (HR, Finance, Operations) to align IT support services with business needs
  • Serve as the primary escalation point for complex or high-impact vendor support issues

Strategic and Process Improvement
  • Identify opportunities to improve IT support delivery through tools, automation, and process enhancements
  • Ensure all IT support processes adhere to data privacy regulations (e.g. PII protection) and support audit readiness for state funding requirements
  • Support leadership in planning and implementing technology initiatives that impact support services
  • Stay informed on industry best practices in IT service management and support operations

Perform other duties that are reasonably related to the position's key responsibilities and are consistent with the employee's job classification, skills, and training
Required Qualifications:
  • Associate's degree or completion of equivalent technical school
  • 5+ years' experience in IT support (7+ years if no degree or equivalent education), with at least 2+ years in a team leadership or supervisory role
  • Proven experience managing IT support teams and service delivery operations, specifically defining, implementing, and reporting on SLAs and KPIs
  • Strong understanding of IT support environments, ticketing systems, and service management frameworks (e.g. ITIL)
  • Hands-on experience administering Microsoft 365, Azure AD/Entra ID, and MDM solutions (e.g. Intune, Jamf) for hybrid/distributed workforces
  • Demonstrated ability to lead teams, manage priorities, and improve operational performance

Preferred Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or related field
  • CompTIA Network+, Security+, Project+, CAPM, ITIL 4 Foundation, MS-102, MS-900
  • Experience in non-profit or education environments
  • Experience leading or supporting IT projects that involve significant process changes or software rollouts
  • Demonstrated experience negotiating with vendors and holding service providers accountable to contract performance
  • Familiarity with cloud-based systems and SaaS applications
  • Experience supporting hybrid and distributed workforces

Key Competencies:
  • Strong leadership and team management skills with a focus on accountability and development
  • Ability to manage service delivery through metrics, reporting, and continuous improvement
  • Data-driven decision making to adjust internal processes and determine long-term strategies
  • Excellent communication skills, with the ability to translate technical issues into business impact
  • Customer-focused mindset, with a commitment to high-quality support experiences
  • Strong organizational and problem-solving skills in a fast-paced environment
  • Ability to collaborate cross-functionally and influence stakeholders at all levels

Working Conditions:
  • Generally pleasant working conditions
  • Less than 50% of daily assignments involve prolonged physical effort
  • Travel: Up to 30%

Shift Type: Full Time, Exempt, Hybrid (4 days onsite)
What We Offer:
  • Medical, Dental, and Vision Benefits
  • 401(k) Retirement plan and Employee Assistance Program (EAP)
  • Personal Health Advocate
  • Paid vacation, sick time, and holidays
  • Commuter pre-tax benefit
  • Discounted childcare
  • Access to the Calm app
  • Tickets at Work employee discounts

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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