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It Support Jobs in Hamilton, ON (NOW HIRING)

Faire

IT Support Technician

Kitchener, ON

CA$30.30 - CA$41.85/hr

Faire is looking for an on-site IT Support Technician to join our IT team in Waterloo. Most of your day will be spent helping employees by working through the ticket queue, helping unblock employees ...

Uottawa

Analyst, IT Support

Ottawa, ON · On-site

CA$73K - CA$91K/yr

Employee Anticipated Duration in Months (for contracts and temporary assignments): 12 Job Family: IT Support # of Open Positions: 1 Faculty/Service - Department: IT Service Management, Deskside ...

Liberty Staffing

IT Support Specialist

Guelph, ON

CA$75K/mo

IT Support Specialist Current opening, PERM DIRECT HIRE starting salary: $75,000 per year Key Responsibilities Systems Network Support: Provide end-to-end technical support for all computer systems ...

Dexian

Bilingual IT support

Burlington, ON

Preferred fields of study include Computer Science, Information Technology, Computer/Data Systems Management, or related disciplines. Technical certifications such as HDI Support Center Analyst, HDI ...

Third Octet

IT Support Analyst

Mississauga, ON · On-site +1

Provide support services to internal project teams and client IT teams and/or end users directly ... Life. Balance. At Third Octet, we aim to empower businesses with innovative IT solutions while ...

BALANCED+ INC

IT Support Analyst (Level 1)

Mississauga, ON · On-site

CA$50K - CA$70K/yr

Job Title: IT Support Analyst Level 1 - (English and/or French Bi-Lingual) About This Job We are seeking a highly skilled IT Support Analyst - Level 1 (English and/or French Bi-Lingual) to join our ...

Almag Aluminum

IT Technical Support Co-op

Brampton, ON · On-site

CA$19.25/hr

An integral part of the ALMAG Aluminium Information Technology Department the IT Technical Support CO-OP is the first line of IT support for ALMAG's employees, technologies, hardware and business ...

Almag Aluminum

IT Technical Support Co-op

Brampton, ON · On-site

CA$19.25/hr

An integral part of the ALMAG Aluminium Information Technology Department the IT Technical Support CO-OP is the first line of IT support for ALMAG's employees, technologies, hardware and business ...

Third Octet

Senior IT Support Analyst

Mississauga, ON

CA$60K - CA$80K/yr

This is not a senior version of the front line. It is a different job, with a different measure of ... Two or more years supporting Microsoft environments, ideally across multiple customers in a managed ...

O'Dell HVAC Group

IT Specialist

Nepean, ON · On-site

CA$55K - CA$65K/yr

Professional Development - We support continuous learning and career growth for all roles ... The IT Specialist will collaborate closely with cross-functional teams to support hardware ...

Odell HVAC Group

IT Specialist

Nepean, ON

Professional Development - We support continuous learning and career growth for all roles ... The IT Specialist will collaborate closely with cross-functional teams to support hardware ...

Gategroup

IT Deskside Support Analyst

Mississauga, ON · On-site

Escalate complex issues to senior IT teams or third-party providers when required. 2. Asset ... Support the installation, setup, and relocation of desktops, laptops, and peripherals. Maintain ...

PwC

Information Technology Audit Manager

Ottawa, ON

CA$84K - CA$134K/yr

Experienceinadvisingacrossa range of IT areas,suchas ITgovernance, IT service management, IT managementprocesses,vendorandcontractmanagement, ITcapability,assessments, IT support ...

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It Support information

What does an IT support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT support specialist?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What are common challenges IT support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

Is IT support a difficult job?

IT support is a role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software systems. The job can be challenging due to the need for problem-solving skills, technical knowledge, and sometimes working under pressure or irregular hours. Success often depends on technical certifications, communication skills, and experience with tools like ticketing systems.
More about It Support jobs

What are the most commonly searched types of It Support jobs in Hamilton, ON?

The most popular types of It Support jobs in Hamilton, ON are:

What are popular job titles related to It Support jobs in Hamilton, ON?

For It Support jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching It Support jobs in Hamilton, ON look for?

The top searched job categories for It Support jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for It Support jobs?

Cities near Hamilton, ON with the most It Support job openings:

It Support jobs near you
Infographic showing various It Support job openings in Hamilton, ON as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

IT Support Technician

Faire

Kitchener, ON

CA$30.30 - CA$41.85/hr

Full-time

Re-posted 8 days ago

Job description

About this role:

Faire is looking for an on-site IT Support Technician to join our IT team in Waterloo. Most of your day will be spent helping employees by working through the ticket queue, helping unblock employees when they run into technical issues, and supporting internal events - all with clear communication, solid troubleshooting, and reliable follow-through.

Beyond the daily support work, we're looking for someone who can take on small projects and unclear tasks without needing step-by-step direction. You should be comfortable identifying improvements, finding ways to reduce repetitive work, and handling one-off technical issues. This role includes both regular in-person support and opportunities to improve how our team works.

This role requires full-time presence in our Kitchener-Waterloo office five days per week.

What you'll do:

Daily Support

  • Work in the Jira ticket queue throughout the day, handling tickets with strong communication and ownership
  • Support employees with MacOS, SaaS tools, account access, and general troubleshooting
  • Troubleshoot issues with devices, the network, Zoom rooms, etc., partnering with IT Engineering to implement solutions
  • Communicate clearly with employees through Slack, Zoom, Jira, and in person

Event Support

  • Support internal events such as Makers Faire, including planning, setup, equipment testing, and day-of assistance
  • Make sure event spaces, A/V setups, and demo stations are working properly

Project & Improvement Work

  • Take on ambiguous tasks and work independently to deliver high-quality results
  • Look for ways to simplify, improve, or automate repetitive support tasks
  • Update and create documentation in Notion to make processes clearer for the team
  • Help solve unexpected or unusual technical problems and become someone the team can rely on in those moments

Qualifications:

  • 2+ years of experience in an IT Support, Help Desk, or deskside role
  • Experience supporting MacOS, SaaS applications, and basic A/V setups
  • Strong troubleshooting skills and the ability to solve issues independently
  • Comfortable using tools such as Jira, Slack, Zoom, Notion, and FleetDM
  • Clear written and verbal communication
  • Organized and able to manage multiple tasks at once
  • Comfortable working in the office and handling hands-on support needs
  • Self-starter who can take initiative and run with tasks
  • Interest in automation or improving workflows
  • Experience assisting with company events
  • Curiosity about new tools and ways to make IT support more efficient

Must be able to travel internationally, 1 to 2 times per year.

Salary Range:

Canada: the pay range for this role is $30.30 to $41.85 per hour.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Faire uses Artificial Intelligence (AI) to screen and select applicants for this position.

This job posting is for an existing vacancy.

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