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Entry Level It Support Jobs in Hamilton, ON (NOW HIRING)

Faire

IT Support Technician

Kitchener, ON

CA$30.30 - CA$41.85/hr

Faire is looking for an on-site IT Support Technician to join our IT team in Waterloo. Most of your day will be spent helping employees by working through the ticket queue, helping unblock employees ...

Third Octet

IT Support Analyst

Mississauga, ON · On-site +1

... entry-level certification preferred, but not a must. * Basic understanding of local and wide area ... Life. Balance. At Third Octet, we aim to empower businesses with innovative IT solutions while ...

Desjardins Group

IT Support, Technician

Ottawa, ON · Remote

The role of IT support technician provides user support and assistance for IT system applications, including installation, configuration, best practices, issue resolution, service request management ...

Desjardins Group

IT Support, Technician

Burlington, ON · Remote

The role of IT support technician provides user support and assistance for IT system applications, including installation, configuration, best practices, issue resolution, service request management ...

Desjardins Group

IT Support, Technician

Mississauga, ON · Remote

The role of IT support technician provides user support and assistance for IT system applications, including installation, configuration, best practices, issue resolution, service request management ...

BALANCED+ INC

IT Support Analyst (Level 1)

Mississauga, ON · On-site

CA$50K - CA$70K/yr

Job Title: IT Support Analyst Level 1 - (English and/or French Bi-Lingual) About This Job We are seeking a highly skilled IT Support Analyst - Level 1 (English and/or French Bi-Lingual) to join our ...

Field Advantage

Be Seen First

Contractor -IT Field Technician

Brampton, ON · On-site

CA$30 - CA$40/hr

... Canada to support comprehensive New Restaurant Opening (NRO) / New Store Opening (NSO ... focus area of Information Technology, such as Cybersecurity, Software Development, IT ...

O'Dell HVAC Group

IT Specialist

Nepean, ON · On-site

CA$55K - CA$65K/yr

Professional Development - We support continuous learning and career growth for all roles ... The IT Specialist will collaborate closely with cross-functional teams to support hardware ...

Odell HVAC Group

IT Specialist

Nepean, ON

Professional Development - We support continuous learning and career growth for all roles ... The IT Specialist will collaborate closely with cross-functional teams to support hardware ...

PwC

Information Technology Audit Manager

Ottawa, ON

CA$84K - CA$134K/yr

Experienceinadvisingacrossa range of IT areas,suchas ITgovernance, IT service management, IT managementprocesses,vendorandcontractmanagement, ITcapability,assessments, IT support ...

Dynacare

IT Field Services Technician

Ottawa, ON

CA$51K - CA$64K/yr

The IT Field Service Technician provides hands-on and remote IT support across business locations. The role handles deskside support, hardware and software setup, troubleshooting, inventory ...

Dynacare

IT Field Services Technician

Ottawa, ON

CA$51K - CA$64K/yr

The IT Field Service Technician provides hands-on and remote IT support across business locations. The role handles deskside support, hardware and software setup, troubleshooting, inventory ...

SecuriBC (IBC Computers Brantford)

Be Seen First

MSP IT Administrator

Brantford, ON · On-site

CA$40K - CA$80K/mo

We support many long-term clients across a wide range of industries, providing managed IT services, Microsoft 365 administration, cloud services, cybersecurity, server infrastructure, networking ...

Aston Carter

IT Auditor

Cambridge, ON

Support audit coverage of cybersecurity, business continuity, disaster recovery, interfaces, job ... Experience in IT audit, including performance of SOX IT audit procedures and control testing.

dbrand

IT Operations Specialist

Mississauga, ON · On-site

Perform proactive tech support to both on-site and remote users for all issues, prioritizing and ... IT team: * A minimum of two years of experience in a technical support role for a medium-sized ...

Flexstaf IT

Technical Support Analyst

Ottawa, ON · On-site

intermediate IT Support Analyst/Systems Administrator We are looking for an intermediate level ( 5 years exp) resource to provide full-time, frontline IT support/administration to one of our clients ...

Flexstaf IT

Technical Support Analyst

Ottawa, ON · On-site

CA$40 - CA$45/hr

intermediate IT Support Analyst/Systems Administrator We are looking for an intermediate level ( 5 years exp) resource to provide full-time, frontline IT support/administration to one of our clients ...

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All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Hamilton, ON

Entry Level It Support information

See Hamilton, ON salary details

$9

$16

$25

How much do entry level it support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for entry level it support in Hamilton, ON is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $18.70 per hour, depending on experience, location, and employer.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What are the most commonly searched types of It Support jobs in Hamilton, ON?

The most popular types of It Support jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Entry Level It Support jobs?

Cities near Hamilton, ON with the most Entry Level It Support job openings:

Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Hamilton, ON as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $33,868 per year, or $16.3 per hour.

IT Support Technician

Faire

Kitchener, ON

CA$30.30 - CA$41.85/hr

Full-time

Posted 17 days ago

Job description

About this role:

Faire is looking for an on-site IT Support Technician to join our IT team in Waterloo. Most of your day will be spent helping employees by working through the ticket queue, helping unblock employees when they run into technical issues, and supporting internal events - all with clear communication, solid troubleshooting, and reliable follow-through.

Beyond the daily support work, we're looking for someone who can take on small projects and unclear tasks without needing step-by-step direction. You should be comfortable identifying improvements, finding ways to reduce repetitive work, and handling one-off technical issues. This role includes both regular in-person support and opportunities to improve how our team works.

This role requires full-time presence in our Kitchener-Waterloo office five days per week.

What you'll do:

Daily Support

  • Work in the Jira ticket queue throughout the day, handling tickets with strong communication and ownership
  • Support employees with MacOS, SaaS tools, account access, and general troubleshooting
  • Troubleshoot issues with devices, the network, Zoom rooms, etc., partnering with IT Engineering to implement solutions
  • Communicate clearly with employees through Slack, Zoom, Jira, and in person

Event Support

  • Support internal events such as Makers Faire, including planning, setup, equipment testing, and day-of assistance
  • Make sure event spaces, A/V setups, and demo stations are working properly

Project & Improvement Work

  • Take on ambiguous tasks and work independently to deliver high-quality results
  • Look for ways to simplify, improve, or automate repetitive support tasks
  • Update and create documentation in Notion to make processes clearer for the team
  • Help solve unexpected or unusual technical problems and become someone the team can rely on in those moments

Qualifications:

  • 2+ years of experience in an IT Support, Help Desk, or deskside role
  • Experience supporting MacOS, SaaS applications, and basic A/V setups
  • Strong troubleshooting skills and the ability to solve issues independently
  • Comfortable using tools such as Jira, Slack, Zoom, Notion, and FleetDM
  • Clear written and verbal communication
  • Organized and able to manage multiple tasks at once
  • Comfortable working in the office and handling hands-on support needs
  • Self-starter who can take initiative and run with tasks
  • Interest in automation or improving workflows
  • Experience assisting with company events
  • Curiosity about new tools and ways to make IT support more efficient

Must be able to travel internationally, 1 to 2 times per year.

Salary Range:

Canada: the pay range for this role is $30.30 to $41.85 per hour.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Faire uses Artificial Intelligence (AI) to screen and select applicants for this position.

This job posting is for an existing vacancy.

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