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Entry Level It Support Jobs in Waterloo, ON (NOW HIRING)

Faire

IT Support Technician

Kitchener, ON

CA$30.30 - CA$41.85/hr

Faire is looking for an on-site IT Support Technician to join our IT team in Waterloo. Most of your day will be spent helping employees by working through the ticket queue, helping unblock employees ...

GEI Consultants

IT Support Technician

Guelph, ON · Hybrid

CA$40 - CA$50/hr

The IT Support Technician 1 will provide Tier 1, front-line technical support, to local and remote employees. This includes assisting with desktops, laptops, mobile devices, peripherals, and basic ...

SecuriBC (IBC Computers Brantford)

Be Seen First

MSP IT Administrator

Brantford, ON · On-site

CA$40K - CA$80K/mo

We support many long-term clients across a wide range of industries, providing managed IT services, Microsoft 365 administration, cloud services, cybersecurity, server infrastructure, networking ...

New

Jetson Home

IT Manager

Kitchener, ON · On-site

... with no IT team to inherit from. That excites you rather than scares you. You're comfortable ... Support the team and standardize the rest. Be the person people turn to when something breaks, and ...

Jetson Home

IT Manager

Kitchener, ON

... with no IT team to inherit from. That excites you rather than scares you. You're comfortable ... Support the team and standardize the rest. Be the person people turn to when something breaks, and ...

OVHcloud

DC IT Technician

Cambridge, ON

As a member of the DC Operations team and reporting to the Datacenter Manager, the DC IT Technician ... Escalate incident tickets to Level 2 support where appropriate * Contribute to Datacenter ...

Perseus Group

Director, Support

Waterloo, ON · On-site +1

CA$85K - CA$104K/yr

Diploma or degree in Computer Science, Information Technology, Software Engineering, or a related ... Work Experience (Entry-Level Friendly) * 0-2 years of professional experience supporting databases ...

CareKW

Occupational Therapist

Kitchener, ON

CA$50K - CA$80K/yr

Strong IT support * Healthcare benefits program(Healthcare Spending Account) * Group Retirement Savings Plan Program * Company vehicle program Role: * Assess and implement Occupational Therapy ...

Sun Life Financial

Governance Consultant

Waterloo, ON · Hybrid

This role is responsible to support all aspects of our Governance Risk and Compliance ( GRC) function for Digital Business Technology Services ( global IT), with a focus on support and monitoring of ...

New

Sun Life Financial

Governance Consultant

Waterloo, ON · Hybrid

This role is responsible to support all aspects of our Governance Risk and Compliance ( GRC) function for Digital Business Technology Services ( global IT), with a focus on support and monitoring of ...

New

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All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Waterloo, ON

Entry Level It Support information

See Waterloo, ON salary details

$9

$15

$23

How much do entry level it support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level it support in Waterloo, ON is $15.62, according to ZipRecruiter salary data. Most workers in this role earn between $12.78 and $17.93 per hour, depending on experience, location, and employer.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.
What are popular job titles related to Entry Level It Support jobs in Waterloo, ON? For Entry Level It Support jobs in Waterloo, ON, the most frequently searched job titles are:
What job categories do people searching Entry Level It Support jobs in Waterloo, ON look for? The top searched job categories for Entry Level It Support jobs in Waterloo, ON are:
What cities near Waterloo, ON are hiring for Entry Level It Support jobs? Cities near Waterloo, ON with the most Entry Level It Support job openings:
Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Waterloo, ON as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $32,480 per year, or $15.6 per hour.

IT Support Technician

Faire

Kitchener, ON

CA$30.30 - CA$41.85/hr

Full-time

Posted 7 days ago

Job description

About this role:

Faire is looking for an on-site IT Support Technician to join our IT team in Waterloo. Most of your day will be spent helping employees by working through the ticket queue, helping unblock employees when they run into technical issues, and supporting internal events - all with clear communication, solid troubleshooting, and reliable follow-through.

Beyond the daily support work, we're looking for someone who can take on small projects and unclear tasks without needing step-by-step direction. You should be comfortable identifying improvements, finding ways to reduce repetitive work, and handling one-off technical issues. This role includes both regular in-person support and opportunities to improve how our team works.

This role requires full-time presence in our Kitchener-Waterloo office five days per week.

What you'll do:

Daily Support

  • Work in the Jira ticket queue throughout the day, handling tickets with strong communication and ownership
  • Support employees with MacOS, SaaS tools, account access, and general troubleshooting
  • Troubleshoot issues with devices, the network, Zoom rooms, etc., partnering with IT Engineering to implement solutions
  • Communicate clearly with employees through Slack, Zoom, Jira, and in person

Event Support

  • Support internal events such as Makers Faire, including planning, setup, equipment testing, and day-of assistance
  • Make sure event spaces, A/V setups, and demo stations are working properly

Project & Improvement Work

  • Take on ambiguous tasks and work independently to deliver high-quality results
  • Look for ways to simplify, improve, or automate repetitive support tasks
  • Update and create documentation in Notion to make processes clearer for the team
  • Help solve unexpected or unusual technical problems and become someone the team can rely on in those moments

Qualifications:

  • 2+ years of experience in an IT Support, Help Desk, or deskside role
  • Experience supporting MacOS, SaaS applications, and basic A/V setups
  • Strong troubleshooting skills and the ability to solve issues independently
  • Comfortable using tools such as Jira, Slack, Zoom, Notion, and FleetDM
  • Clear written and verbal communication
  • Organized and able to manage multiple tasks at once
  • Comfortable working in the office and handling hands-on support needs
  • Self-starter who can take initiative and run with tasks
  • Interest in automation or improving workflows
  • Experience assisting with company events
  • Curiosity about new tools and ways to make IT support more efficient

Must be able to travel internationally, 1 to 2 times per year.

Salary Range:

Canada: the pay range for this role is $30.30 to $41.85 per hour.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Faire uses Artificial Intelligence (AI) to screen and select applicants for this position.

This job posting is for an existing vacancy.

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