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Entry Level It Support Jobs in Waterloo, ON (NOW HIRING)

Magnet Forensics

Manager, IT Support

Waterloo, ON · Hybrid

CA$100K - CA$150K/yr

We are seeking a customer-focused Manager, IT Support to lead a globally distributed team in delivering reliable, responsive support to employees. This role combines people leadership, technical ...

Faire

IT Support Technician

Kitchener, ON · On-site

CA$30.30 - CA$41.85/hr

Faire is looking for an on-site IT Support Technician to join our IT team in Waterloo. Most of your day will be spent helping employees by working through the ticket queue, helping unblock employees ...

Tri-Mach Group Inc.

IT Specialist

Elmira, ON · On-site

CA$60K - CA$75K/yr

The IT Specialist is responsible for helping users with any technical challenges they may ... This role provides exceptional user experience and support to fellow team members supporting the ...

OVHcloud

DC IT Technician

Cambridge, ON

As a member of the DC Operations team and reporting to the Datacenter Manager, the DC IT Technician ... Escalate incident tickets to Level 2 support where appropriate * Contribute to Datacenter ...

GEI Consultants

Senior Desktop Engineer

Guelph, ON · Hybrid

CA$40 - CA$50/hr

Perform additional IT support tasks as assigned. Preferred Qualifications * Education: Associate degree in Information Technology, Computer Science, or related field, equivalent work experience ...

Perseus Group

Director, Support

Waterloo, ON · On-site +1

CA$85K - CA$104K/yr

Diploma or degree in Computer Science, Information Technology, Software Engineering, or a related ... Work Experience (Entry-Level Friendly) * 0-2 years of professional experience supporting databases ...

OFNTSC

Infrastructure Specialist Intern

Brantford, ON · On-site

CA$25 - CA$28/hr

Conduct research on emerging construction technologies, methodologies, and industry best practices to support capacity development and continuous improvement initiatives. * Develop a working ...

OFNTSC

Infrastructure Specialist Intern

Brantford, ON

$25 - $28/hr

Conduct research on emerging construction technologies, methodologies, and industry best practices to support capacity development and continuous improvement initiatives. * Develop a working ...

CareKW

Occupational Therapist

Kitchener, ON · On-site

CA$50K - CA$80K/yr

Strong IT support * Healthcare benefits program(Healthcare Spending Account) * Group Retirement Savings Plan Program * Company vehicle program Role: * Assess and implement Occupational Therapy ...

Region of Waterloo

Student, Health Information

Waterloo, ON · On-site

CA$22.33 - CA$24.81/hr

The Role Supports the implementation and/or maintenance of health information systems. Duties ... Ability to read and understand information related to new technologies, methods, and trends from ...

Harris

(Remote) Support Analyst

Guelph, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... new technologies and adapting to new ways of working. * Can analyze information from multiple ...

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... new technologies and adapting to new ways of working. * Can analyze information from multiple ...

Harris

(Remote) Support Analyst

Guelph, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... new technologies and adapting to new ways of working. * Can analyze information from multiple ...

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All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Waterloo, ON

Entry Level It Support information

See Waterloo, ON salary details

$9

$15

$23

How much do entry level it support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level it support in Waterloo, ON is $15.62, according to ZipRecruiter salary data. Most workers in this role earn between $12.78 and $17.93 per hour, depending on experience, location, and employer.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What are the most commonly searched types of It Support jobs in Waterloo, ON?

The most popular types of It Support jobs in Waterloo, ON are:

What are popular job titles related to Entry Level It Support jobs in Waterloo, ON?

For Entry Level It Support jobs in Waterloo, ON, the most frequently searched job titles are:

What job categories do people searching Entry Level It Support jobs in Waterloo, ON look for?

The top searched job categories for Entry Level It Support jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Entry Level It Support jobs?

Cities near Waterloo, ON with the most Entry Level It Support job openings:

Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Waterloo, ON as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $32,480 per year, or $15.6 per hour.

Manager, IT Support

Magnet Forensics

Waterloo, ON • Hybrid

CA$100K - CA$150K/yr

Full-time

Medical, Retirement

Posted 8 days ago

Job description

Who We Are; What We Do; Where We're Going
 
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.
 
Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.
 
With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.
 
If you think you would be the right person to join our team working towards this goal, we would love to hear from you! 

 Role Summary:  

We are seeking a customer-focused Manager, IT Support to lead a globally distributed team in delivering reliable, responsive support to employees. This role combines people leadership, technical expertise, and a metrics-driven approach to improving service delivery and employee experience.

 
What You'll Do

  1. Customer-centric Team Leadership 

  • Lead, coach, and mentor a diverse IT support team across locations and time zones. 

  • Set clear priorities, provide regular feedback, and support timely, professional issue resolution. 

  • Experience leading team across multiple time zones 

  1. Seamless Technology Enablement 

  • Oversee employee hardware and peripheral procurement to ensure staff have the tools they need. 

  • Maintain asset management practices that support current needs and future planning. 

  • Ensure all shared office spaces, including meeting rooms, conference rooms, and offices, are equipped with reliable, standardized, and user-friendly A/V technology that supports collaboration and hybrid work. 

  • Support organization wide events such as All Hands meetings and yearly kick-off with technology solutions that enable collaboration for those in office and in remote locations 

  1. Empowering Employee Experiences 

  • Coordinate smooth employee and co-op onboarding and offboarding experiences. 

  1. Responsive Issue Resolution 

  • Improve ticket triage, prioritization, and resolution within defined service expectations. 

  • Act as an escalation point for customer issues, ensuring clear ownership and communication. 

  1. Continuous Improvement through Customer Feedback 

  • Use customer feedback to identify improvements and increase satisfaction. 

  • Partner with cross-functional teams to resolve recurring issues and implement proactive solutions. 

  1. Transparent Performance Measurement 

  • Define and review IT support metrics to identify trends and improve service delivery. 

  • Share performance insights, risks, and improvement opportunities with stakeholders. 

What We're Looking For

  • Bachelor's degree in information technology, computer science, a related field, or equivalent experience. 

  • Experience and proven track record of successfully leading and developing customer centric IT Support process es and team 

  • Previous experience leading IT support teams is considered an asset. 

  • Strong technical expertise across a broad rand of IT systems, hardware and software platforms i 

  • Experience in IT equipment procurement and deployment 

  • Demonstrated experience in leveraging customer feedback to drive continuous improvement  

  • Strong analytical and problem solving skills with commitment to deliver innovative solutions that enhance customer experience.  

  • Excellent communication skills with the ability to effectively engage with customers and stakeholders and deescalate situations. 

  • ITIL foundations certified is an asset 

 Working Conditions:  

  • General office environment/Work-from-home office environment 

  • Required to work in the office 2-3 days/week 

  • Prolonged sitting - 6+ hours  

  • May be required to work extra hours, including on-call support for emergencies 

  • After hours and weekend work is required periodically 

Compensation & Benefits
 
The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).
 
$100,000 - $150,000 CAD (CAD) a year 
 
Salary range (min - max)
 
Current Vacancy

Magnet is proud to offer benefits such as: 
 
- Generous time off policies 
- Competitive compensation 
- Volunteer opportunities  
- Reward and recognition programs   
- Employee committees & resource groups  
- Healthcare and retirement benefits 
 
Indicators of Success
 
We're looking for someone who checks off most, but not all, of the boxes listed in "skills and experiences".  It's more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have "been there, done that".  We want to be part of your development journey, and we'll learn as much from you as you learn from us. 
 
How We Work
 
At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you're within a comfortable travel distance to one of our offices, you'll occasionally join us in person. How often you'll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team's goals.
 
We're excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!
 
The Most Important Thing
 
We're looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:
 
CARE - We care about each other and our mission to make a difference in the world.
OWN - We are accountable for our results - while never forgetting to act with integrity, empathy, and respect.
DEDICATE - We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
EVOLVE - We are constantly innovating and exploring new ways to work together to make an impact with our work.
 
Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.
 
Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [email protected] should you require any accommodations.
 
All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position's job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.
 
US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
 
Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. 
Magnet does not use artificial intelligence (defined as a machine-based system that infers from input to generate outputs such as predictions, content, recommendations, or decisions) for screening, assessing, or selecting applicants. Should this practice change, we will update this disclosure accordingly.
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