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Associate It Support Jobs in Waterloo, ON (NOW HIRING)

Faire

IT Support Technician

Kitchener, ON

CA$30.30 - CA$41.85/hr

Faire is looking for an on-site IT Support Technician to join our IT team in Waterloo. Most of your day will be spent helping employees by working through the ticket queue, helping unblock employees ...

Liberty Staffing

IT Support Specialist

Guelph, ON · On-site

CA$75K/yr

IT Support Specialist Current opening, PERM DIRECT HIRE starting salary: $75,000 per year Key Responsibilities Systems Network Support: Provide end-to-end technical support for all computer systems ...

SecuriBC (IBC Computers Brantford)

Be Seen First

MSP IT Administrator

Brantford, ON · On-site

CA$40K - CA$80K/mo

  • Medical

  • Dental

  • Vision

We support many long-term clients across a wide range of industries, providing managed IT services, Microsoft 365 administration, cloud services, cybersecurity, server infrastructure, networking ...

Aston Carter

IT Auditor

Cambridge, ON

Support audit coverage of cybersecurity, business continuity, disaster recovery, interfaces, job ... Experience in IT audit, including performance of SOX IT audit procedures and control testing.

New

3M

Infrastructure IT Analyst

Milton, ON · On-site

Infrastructure IT Analyst Choosing where to start and grow your career has a major impact on your ... This role is responsible for supporting end-user devices, warehouse technologies, network ...

Jetson Home

IT Manager

Kitchener, ON

... with no IT team to inherit from. That excites you rather than scares you. You're comfortable ... Support the team and standardize the rest. Be the person people turn to when something breaks, and ...

Jetson Home

IT Manager

Kitchener, ON · On-site

  • Medical

  • Dental

  • Vision

  • Life

... with no IT team to inherit from. That excites you rather than scares you. You're comfortable ... Support the team and standardize the rest. Be the person people turn to when something breaks, and ...

ATS Automation

Senior IT Auditor

Cambridge, ON

CA$115/hr

You will lead and execute IT audit engagements, with a significant focus on SOX (Sarbanes-Oxley) compliance, while also supporting various operational projects using established IT auditing standards ...

Linamar

IT Project Manager

Guelph, ON

  • Dental

  • Vision

Project Manager, IT Job Summary The Project Manager, IT will oversee the planning, design, and ... Completes project and system support documentation to specifications. Academic/Educational ...

OVHcloud

DC IT Technician

Cambridge, ON · On-site

As a member of the DC Operations team and reporting to the Datacenter Manager, the DC IT Technician ... Escalate incident tickets to Level 2 support where appropriate * Contribute to Datacenter ...

GEI Consultants

Senior Desktop Engineer

Guelph, ON · Hybrid

CA$40 - CA$50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Perform additional IT support tasks as assigned. Preferred Qualifications * Education: Associate degree in Information Technology, Computer Science, or related field, equivalent work experience ...

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Showing results 1-20

All JobsAssociate It Support JobsAssociate It Support Jobs in Waterloo, ON

Associate It Support information

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

What are the most commonly searched types of It Support jobs in Waterloo, ON?

The most popular types of It Support jobs in Waterloo, ON are:

What are popular job titles related to Associate It Support jobs in Waterloo, ON?

For Associate It Support jobs in Waterloo, ON, the most frequently searched job titles are:

What job categories do people searching Associate It Support jobs in Waterloo, ON look for?

The top searched job categories for Associate It Support jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Associate It Support jobs?

Cities near Waterloo, ON with the most Associate It Support job openings:

Associate It Support jobs near you
Infographic showing various Associate It Support job openings in Waterloo, ON as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

IT Support Technician

Faire

Kitchener, ON

CA$30.30 - CA$41.85/hr

Full-time

Posted 17 days ago

Job description

About this role:

Faire is looking for an on-site IT Support Technician to join our IT team in Waterloo. Most of your day will be spent helping employees by working through the ticket queue, helping unblock employees when they run into technical issues, and supporting internal events - all with clear communication, solid troubleshooting, and reliable follow-through.

Beyond the daily support work, we're looking for someone who can take on small projects and unclear tasks without needing step-by-step direction. You should be comfortable identifying improvements, finding ways to reduce repetitive work, and handling one-off technical issues. This role includes both regular in-person support and opportunities to improve how our team works.

This role requires full-time presence in our Kitchener-Waterloo office five days per week.

What you'll do:

Daily Support

  • Work in the Jira ticket queue throughout the day, handling tickets with strong communication and ownership
  • Support employees with MacOS, SaaS tools, account access, and general troubleshooting
  • Troubleshoot issues with devices, the network, Zoom rooms, etc., partnering with IT Engineering to implement solutions
  • Communicate clearly with employees through Slack, Zoom, Jira, and in person

Event Support

  • Support internal events such as Makers Faire, including planning, setup, equipment testing, and day-of assistance
  • Make sure event spaces, A/V setups, and demo stations are working properly

Project & Improvement Work

  • Take on ambiguous tasks and work independently to deliver high-quality results
  • Look for ways to simplify, improve, or automate repetitive support tasks
  • Update and create documentation in Notion to make processes clearer for the team
  • Help solve unexpected or unusual technical problems and become someone the team can rely on in those moments

Qualifications:

  • 2+ years of experience in an IT Support, Help Desk, or deskside role
  • Experience supporting MacOS, SaaS applications, and basic A/V setups
  • Strong troubleshooting skills and the ability to solve issues independently
  • Comfortable using tools such as Jira, Slack, Zoom, Notion, and FleetDM
  • Clear written and verbal communication
  • Organized and able to manage multiple tasks at once
  • Comfortable working in the office and handling hands-on support needs
  • Self-starter who can take initiative and run with tasks
  • Interest in automation or improving workflows
  • Experience assisting with company events
  • Curiosity about new tools and ways to make IT support more efficient

Must be able to travel internationally, 1 to 2 times per year.

Salary Range:

Canada: the pay range for this role is $30.30 to $41.85 per hour.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Faire uses Artificial Intelligence (AI) to screen and select applicants for this position.

This job posting is for an existing vacancy.

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