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Associate It Support Jobs in Waterloo, ON (NOW HIRING)

Magnet Forensics

Manager, IT Support

Waterloo, ON · Hybrid

CA$100K - CA$150K/yr

We are seeking a customer-focused Manager, IT Support to lead a globally distributed team in delivering reliable, responsive support to employees. This role combines people leadership, technical ...

Faire

IT Support Technician

Kitchener, ON · On-site

CA$30.30 - CA$41.85/hr

Faire is looking for an on-site IT Support Technician to join our IT team in Waterloo. Most of your day will be spent helping employees by working through the ticket queue, helping unblock employees ...

Liberty Staffing

IT Support Specialist

Guelph, ON · On-site

CA$75K/yr

IT Support Specialist Current opening, PERM DIRECT HIRE starting salary: $75,000 per year Key Responsibilities Systems Network Support: Provide end-to-end technical support for all computer systems ...

Tri-Mach Group Inc.

IT Specialist

Elmira, ON

CA$60K - CA$75K/yr

The IT Specialist is responsible for helping users with any technical challenges they may ... This role provides exceptional user experience and support to fellow team members supporting the ...

Schema App

Senior IT Engineer

Guelph, ON · On-site

As the Senior IT Engineer , you own Schema App's internal IT function, ensuring our endpoints ... AI-based tools may be used to support screening; all resumes are reviewed by a member of our team.

Schema App

Senior IT Engineer

Guelph, ON · Hybrid

As the Senior IT Engineer, you own Schema App's internal IT function, ensuring our endpoints ... AI-based tools may be used to support screening; all resumes are reviewed by a member of our team.

Linamar

IT Project Manager

Guelph, ON

Project Manager, IT Job Summary The Project Manager, IT will oversee the planning, design, and ... Completes project and system support documentation to specifications. Academic/Educational ...

OVHcloud

DC IT Technician

Cambridge, ON · On-site

As a member of the DC Operations team and reporting to the Datacenter Manager, the DC IT Technician ... Escalate incident tickets to Level 2 support where appropriate * Contribute to Datacenter ...

Manulife

IT Business Systems Analyst

Waterloo, ON · On-site

Support the translation of user stories and use cases into test conditions and expected results for ... Bachelor's degree Information Technology, Computer Science, or a related field, or an equivalent ...

BWXT

MES Technical Lead, IT

Cambridge, ON · On-site

We require a diverse range of skills to support our work in the markets that drive our business and ... As our MES Technical Lead, IT you will be responsible for leading the design, implementation, and ...

BWXT

MES Technical Lead, IT

Cambridge, ON · On-site

We require a diverse range of skills to support our work in the markets that drive our business and ... As our MES Technical Lead, IT you will be responsible for leading the design, implementation, and ...

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All JobsAssociate It Support JobsAssociate It Support Jobs in Waterloo, ON

Associate It Support information

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

How to get an entry-level associate IT support job?

To secure an entry-level associate IT support position, candidates should obtain relevant certifications such as CompTIA A+, develop basic technical skills, and gain hands-on experience through internships or personal projects. Strong communication skills and familiarity with common tools like ticketing systems and remote support software are also beneficial.

What are the most commonly searched types of It Support jobs in Waterloo, ON?

The most popular types of It Support jobs in Waterloo, ON are:

What are popular job titles related to Associate It Support jobs in Waterloo, ON?

For Associate It Support jobs in Waterloo, ON, the most frequently searched job titles are:

What job categories do people searching Associate It Support jobs in Waterloo, ON look for?

The top searched job categories for Associate It Support jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Associate It Support jobs?

Cities near Waterloo, ON with the most Associate It Support job openings:

Associate It Support jobs near you
Infographic showing various Associate It Support job openings in Waterloo, ON as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 30% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Manager, IT Support

Waterloo, ON • Hybrid

Magnet Forensics
See more jobs at Magnet Forensicsexternal

CA$100K - CA$150K/yr

Full-time

Medical, Retirement

Posted 22 days ago

Job description

Who We Are; What We Do; Where We're Going
 
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.
 
Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.
 
With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.
 
If you think you would be the right person to join our team working towards this goal, we would love to hear from you! 

 Role Summary:  

We are seeking a customer-focused Manager, IT Support to lead a globally distributed team in delivering reliable, responsive support to employees. This role combines people leadership, technical expertise, and a metrics-driven approach to improving service delivery and employee experience.

 
What You'll Do

  1. Customer-centric Team Leadership 

  • Lead, coach, and mentor a diverse IT support team across locations and time zones. 

  • Set clear priorities, provide regular feedback, and support timely, professional issue resolution. 

  • Experience leading team across multiple time zones 

  1. Seamless Technology Enablement 

  • Oversee employee hardware and peripheral procurement to ensure staff have the tools they need. 

  • Maintain asset management practices that support current needs and future planning. 

  • Ensure all shared office spaces, including meeting rooms, conference rooms, and offices, are equipped with reliable, standardized, and user-friendly A/V technology that supports collaboration and hybrid work. 

  • Support organization wide events such as All Hands meetings and yearly kick-off with technology solutions that enable collaboration for those in office and in remote locations 

  1. Empowering Employee Experiences 

  • Coordinate smooth employee and co-op onboarding and offboarding experiences. 

  1. Responsive Issue Resolution 

  • Improve ticket triage, prioritization, and resolution within defined service expectations. 

  • Act as an escalation point for customer issues, ensuring clear ownership and communication. 

  1. Continuous Improvement through Customer Feedback 

  • Use customer feedback to identify improvements and increase satisfaction. 

  • Partner with cross-functional teams to resolve recurring issues and implement proactive solutions. 

  1. Transparent Performance Measurement 

  • Define and review IT support metrics to identify trends and improve service delivery. 

  • Share performance insights, risks, and improvement opportunities with stakeholders. 

What We're Looking For

  • Bachelor's degree in information technology, computer science, a related field, or equivalent experience. 

  • Experience and proven track record of successfully leading and developing customer centric IT Support process es and team 

  • Previous experience leading IT support teams is considered an asset. 

  • Strong technical expertise across a broad rand of IT systems, hardware and software platforms i 

  • Experience in IT equipment procurement and deployment 

  • Demonstrated experience in leveraging customer feedback to drive continuous improvement  

  • Strong analytical and problem solving skills with commitment to deliver innovative solutions that enhance customer experience.  

  • Excellent communication skills with the ability to effectively engage with customers and stakeholders and deescalate situations. 

  • ITIL foundations certified is an asset 

 Working Conditions:  

  • General office environment/Work-from-home office environment 

  • Required to work in the office 2-3 days/week 

  • Prolonged sitting - 6+ hours  

  • May be required to work extra hours, including on-call support for emergencies 

  • After hours and weekend work is required periodically 

Compensation & Benefits
 
The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).
 
$100,000 - $150,000 CAD (CAD) a year 
 
Salary range (min - max)
 
Current Vacancy

Magnet is proud to offer benefits such as: 
 
- Generous time off policies 
- Competitive compensation 
- Volunteer opportunities  
- Reward and recognition programs   
- Employee committees & resource groups  
- Healthcare and retirement benefits 
 
Indicators of Success
 
We're looking for someone who checks off most, but not all, of the boxes listed in "skills and experiences".  It's more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have "been there, done that".  We want to be part of your development journey, and we'll learn as much from you as you learn from us. 
 
How We Work
 
At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you're within a comfortable travel distance to one of our offices, you'll occasionally join us in person. How often you'll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team's goals.
 
We're excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!
 
The Most Important Thing
 
We're looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:
 
CARE - We care about each other and our mission to make a difference in the world.
OWN - We are accountable for our results - while never forgetting to act with integrity, empathy, and respect.
DEDICATE - We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
EVOLVE - We are constantly innovating and exploring new ways to work together to make an impact with our work.
 
Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.
 
Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [email protected] should you require any accommodations.
 
All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position's job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.
 
US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
 
Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. 
Magnet does not use artificial intelligence (defined as a machine-based system that infers from input to generate outputs such as predictions, content, recommendations, or decisions) for screening, assessing, or selecting applicants. Should this practice change, we will update this disclosure accordingly.
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