ZipRecruiter

Log In

1

Associate It Support Jobs in Waterloo, ON (NOW HIRING)

Deluxe

EAS Specialist II - CAN

Waterloo, ON · On-site

CA$61K - CA$69K/yr

The Enterprise Application Support Specialist role is an IT technical analyst role with eh RDM host team accountable to ensure the proper functioning of live, operational, customer-facing ...

previous pagenext page

Showing results 21-40

All JobsAssociate It Support JobsAssociate It Support Jobs in Waterloo, ON

Associate It Support information

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

What are the most commonly searched types of It Support jobs in Waterloo, ON?

The most popular types of It Support jobs in Waterloo, ON are:

What are popular job titles related to Associate It Support jobs in Waterloo, ON?

For Associate It Support jobs in Waterloo, ON, the most frequently searched job titles are:

What job categories do people searching Associate It Support jobs in Waterloo, ON look for?

The top searched job categories for Associate It Support jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Associate It Support jobs?

Cities near Waterloo, ON with the most Associate It Support job openings:

Associate It Support jobs near you
Infographic showing various Associate It Support job openings in Waterloo, ON as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

EAS Specialist II - CAN

Deluxe

Waterloo, ON • On-site

CA$61K - CA$69K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Deluxe rating

7.9

Company rating: 7.9 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

9th of 21 rated payment service providers

Job description

The Enterprise Application Support Specialist role is an IT technical analyst role with eh RDM host team accountable to ensure the proper functioning of live, operational, customer-facing environments that are cloud-based, SaaS architectures. The team maintains availability and monitors performance as well as diagnosing problems, anticipating trends and the development of new tools to support the platform.

The computer environments are primarily Windows server domain-based running MS SQL Enterprise databases with proprietary image and transaction processing systems for the financial industry. There is also Linux in the supported environment.

  • Active monitoring and review of Production Applications for Performance and Accuracy.

  • Cooperative troubleshooting and analytic work with other technical members and members of Development, QA and Support teams.

  • Independent work analyzing trends in data and reporting on anomalies.

Basic Qualifications:

3 + years previous experience in Enterprise application support or technical operations with experience in managing the resolution of business critical and time sensitive issues.

3 + years of knowledge of current Microsoft Server platforms

In depth knowledge of the administration and programming of MC SQL server 2005+ within a production class environment

3 + years of experience in XML/Https/MS.Net/Client-Server architecture

3 + years of experience in troubleshooting and problem-solving skills to diagnose software and network issues.

Experience with Linux CLI

Ability to document job related procedures

Network and systems administration experience

Preferred Qualifications: Programming experience is a definite asset.

Additional Basic Qualifications:

Must be 18 years of age or older

The position being advertised is a replacement for an existing role within the organization.

Compensation

The compensation range for this position is $61,856.00 - $69,898.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

  • Healthcare (Medical, Dental, Vision)

  • Paid Time Off, Volunteer Time Off, and Holidays

  • Employer-Matched Retirement Plan

  • Employee Stock Purchase Plan

  • Short-Term and Long-Term Disability

  • Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

AODA: Deluxe Corporation and Deluxe companies will provide reasonable accommodation for qualified individuals with disabilities. If you need assistance with any part of the application or hiring process, please contact us at DeluxeCareers@delixe.com.

What Deluxe employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply