Fulltime Help Desk Tier Two Jobs in Waterloo, ON

The opportunity 

The Manager, Technology Solutions Vendor Management is accountable for oversight, governance, planning, and continuous improvement of the TS vendor management process. The Manager is a key contributor to maintaining strong relationships with these critical vendors for delivering business growth at scale. In particular, the Manager will be expected to closely engage with our strategic vendors to support senior technology leadership and enterprise governance functions while ensuring long-term value from these partnerships.  

What to Expect

• Partner with TS Leaders, Enterprise Procurement (EP), Risk Management and TS Security  
• Identify opportunities to streamline the TS vendor landscape and realize expense savings  
• Provide support for any TS OPEX for year-end processes related to vendors 
• Partner with Vendor Risk/EP to refine TS vendor management lifecycle to meet regulatory requirements  
• Partner with TS Leaders, EP, Vendors, Legal and TS Business Management to ensure contracts are completed in alignment with Definity policies, strategy and funding 
• Oversee contract approval process, ensuring that all new deals and renewals are reviewed prior to deadlines 
• Point of contact, with Enterprise Procurement, escalating blockers back to TS Leaders 
• Coordinate and facilitate Quarterly Business Reviews (QBR) with Tier 1 and Tier 2 vendors 
• With vendor risk, manage regulatory compliance for Tier 1 and Tier 2 vendors  i.e. OSFI - B10 mandates. Including Governance Meetings, Exit Plans, Runbooks, Code 
• Collaborate on Tier 1 and 2 vendors with TS Business Management 
• This role is an individual contributor role
• Promotes Definity's Code of Business Conduct and values, and models behaviors that align to these principles  

What you Bring

• University degree or college diploma in business administration, information systems, supply chain management or a related discipline  
• 5+ years of experience in vendor management or IT procurement  
• Experience in applying vendor management principles in IT domains  
• Deep, practical understanding of contract lifecycle management 
• Experience in Canadian Property & Casualty (P&C) Insurance is considered an asset  
• Experience engaging and negotiating with senior vendor partners and leaders  
• Demonstrated outcomes articulating and delivering on Vendor Management strategies  
• First-hand experience leading, developing and implementing vendor management practices 
• Experience in supporting business and technology teams in RFPs and RFIs  

Salary Range: $88,000-$138,000

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success. 

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents 
• Wellness and recognition programs 
• Discounts on products and services

Go ahead and expect a lot - you deserve it.

It's better here - but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid